feat(ops): 手动派单遵循执行人忙碌状态，忙碌时入队等待

ManualOrderActionFacade.dispatch：
- 新增 strategy.isAssigneeIdle() 判断，空闲→DISPATCHED，忙碌→QUEUED
- 不再无条件直接派发

OrderBusinessStrategy：
- 新增 isAssigneeIdle() 默认方法，默认返回 true

CleanOrderBusinessStrategy：
- isAssigneeIdle 通过 BadgeDeviceStatusService.isBusy() 判断设备忙碌

SecurityOrderBusinessStrategy：
- isAssigneeIdle 通过 UserDispatchStatusService.isIdle() 判断人员忙碌

Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>

viewsh-module-ops/viewsh-module-environment-biz/src/main/java/com/viewsh/module/ops/environment/service/manual/CleanOrderBusinessStrategy.java

@@ -36,6 +36,12 @@ public class CleanOrderBusinessStrategy implements OrderBusinessStrategy {
         return WorkOrderTypeEnum.CLEAN.getType().equals(businessType);
     }
 
+    @Override
+    public boolean isAssigneeIdle(DispatchOrderCommand cmd, OpsOrderDO order) {
+        BadgeDeviceStatusDTO badge = badgeDeviceStatusService.getBadgeStatus(cmd.getAssigneeId());
+        return badge != null && !badge.isBusy();
+    }
+
     @Override
     public void validateDispatch(DispatchOrderCommand cmd, OpsOrderDO order) {
         if (cmd.getAssigneeId() == null) {

viewsh-module-ops/viewsh-module-ops-biz/src/main/java/com/viewsh/module/ops/core/manual/ManualOrderActionFacade.java

@@ -68,10 +68,14 @@ public class ManualOrderActionFacade {
         OrderBusinessStrategy strategy = resolveStrategy(cmd.getBusinessType());
         strategy.validateDispatch(cmd, order);
 
-        // 3. 状态变更
+        // 3. 判断执行人是否空闲，决定目标状态
+        boolean idle = strategy.isAssigneeIdle(cmd, order);
+        WorkOrderStatusEnum targetStatus = idle ? WorkOrderStatusEnum.DISPATCHED : WorkOrderStatusEnum.QUEUED;
+
+        // 4. 状态变更
         OrderTransitionRequest request = OrderTransitionRequest.builder()
                 .orderId(cmd.getOrderId())
-                .targetStatus(WorkOrderStatusEnum.DISPATCHED)
+                .targetStatus(targetStatus)
                 .assigneeId(cmd.getAssigneeId())
                 .assigneeName(cmd.getAssigneeName())
                 .assigneePhone(cmd.getAssigneePhone())
@@ -85,18 +89,19 @@ public class ManualOrderActionFacade {
             throw new IllegalStateException("手动派单失败: " + result.getMessage());
         }
 
-        // 4. 更新主表执行人（只更新 assignee 字段，避免覆盖状态机已写入的 status）
+        // 5. 更新主表执行人（只更新 assignee 字段，避免覆盖状态机已写入的 status）
         OpsOrderDO assigneeUpdate = new OpsOrderDO();
         assigneeUpdate.setId(cmd.getOrderId());
         assigneeUpdate.setAssigneeId(cmd.getAssigneeId());
         assigneeUpdate.setAssigneeName(cmd.getAssigneeName());
         opsOrderMapper.updateById(assigneeUpdate);
 
-        // 5. 条线后置
+        // 6. 条线后置
         // 注：业务日志由生命周期事件 → 条线 EventListener 统一记录，此处不重复写
         strategy.afterDispatch(cmd, order);
 
-        log.info("[ManualOrderActionFacade] 手动派单完成: orderId={}, assigneeId={}", cmd.getOrderId(), cmd.getAssigneeId());
+        log.info("[ManualOrderActionFacade] 手动派单完成: orderId={}, assigneeId={}, targetStatus={}",
+                cmd.getOrderId(), cmd.getAssigneeId(), targetStatus);
     }
 
     // ==================== 手动升级优先级 ====================

viewsh-module-ops/viewsh-module-ops-biz/src/main/java/com/viewsh/module/ops/core/manual/strategy/OrderBusinessStrategy.java

@@ -20,6 +20,20 @@ public interface OrderBusinessStrategy {
      */
     boolean supports(String businessType);
 
+    // ==================== 派单决策 ====================
+
+    /**
+     * 判断执行人是否空闲，决定手动派单的目标状态。
+     * <p>
+     * 空闲返回 true → DISPATCHED（直接派发）；
+     * 忙碌返回 false → QUEUED（入队等待）。
+     * <p>
+     * 默认返回 true（直接派发），条线按需覆写。
+     */
+    default boolean isAssigneeIdle(DispatchOrderCommand cmd, OpsOrderDO order) {
+        return true;
+    }
+
     // ==================== 前置校验 ====================
 
     default void validateDispatch(DispatchOrderCommand cmd, OpsOrderDO order) {}

viewsh-module-ops/viewsh-module-security-biz/src/main/java/com/viewsh/module/ops/security/service/manual/SecurityOrderBusinessStrategy.java

@@ -8,13 +8,11 @@ import com.viewsh.module.ops.enums.WorkOrderStatusEnum;
 import com.viewsh.module.ops.enums.WorkOrderTypeEnum;
 import com.viewsh.module.ops.security.dal.dataobject.area.OpsAreaSecurityUserDO;
 import com.viewsh.module.ops.security.dal.mysql.area.OpsAreaSecurityUserMapper;
+import com.viewsh.module.ops.service.dispatch.UserDispatchStatusService;
 import jakarta.annotation.Resource;
 import lombok.extern.slf4j.Slf4j;
 import org.springframework.stereotype.Component;
 
-import static com.viewsh.framework.common.exception.util.ServiceExceptionUtil.exception;
-import static com.viewsh.module.ops.enums.ErrorCodeConstants.SECURITY_ASSIGNEE_NOT_BOUND_TO_AREA;
-
 /**
  * 安保条线策略
  * <p>
@@ -32,11 +30,19 @@ public class SecurityOrderBusinessStrategy implements OrderBusinessStrategy {
     @Resource
     private OrderQueueService orderQueueService;
 
+    @Resource
+    private UserDispatchStatusService userDispatchStatusService;
+
     @Override
     public boolean supports(String businessType) {
         return WorkOrderTypeEnum.SECURITY.getType().equals(businessType);
     }
 
+    @Override
+    public boolean isAssigneeIdle(DispatchOrderCommand cmd, OpsOrderDO order) {
+        return userDispatchStatusService.isIdle(cmd.getAssigneeId());
+    }
+
     @Override
     public void validateDispatch(DispatchOrderCommand cmd, OpsOrderDO order) {
         // 尝试从区域绑定记录回填姓名（不做区域限制，允许跨区域派单）