diff --git a/viewsh-module-ops/viewsh-module-ops-biz/src/main/java/com/viewsh/module/ops/core/lifecycle/handler/EventPublishHandler.java b/viewsh-module-ops/viewsh-module-ops-biz/src/main/java/com/viewsh/module/ops/core/lifecycle/handler/EventPublishHandler.java
index 6a7c8d3..b3fb11f 100644
--- a/viewsh-module-ops/viewsh-module-ops-biz/src/main/java/com/viewsh/module/ops/core/lifecycle/handler/EventPublishHandler.java
+++ b/viewsh-module-ops/viewsh-module-ops-biz/src/main/java/com/viewsh/module/ops/core/lifecycle/handler/EventPublishHandler.java
@@ -47,6 +47,10 @@ public class EventPublishHandler extends TransitionHandler {
             if (request.getAssigneePhone() != null) {
                 payload.put("assigneePhone", request.getAssigneePhone());
             }
+            // 添加 operatorName（手动操作场景，供领域监听器使用）
+            if (request.getOperatorName() != null) {
+                payload.put("operatorName", request.getOperatorName());
+            }
             // 添加 urgentOrderId（P0打断场景）
             if (request.getUrgentOrderId() != null) {
                 payload.put("urgentOrderId", request.getUrgentOrderId());
diff --git a/viewsh-module-ops/viewsh-module-ops-biz/src/main/java/com/viewsh/module/ops/core/lifecycle/model/OrderTransitionRequest.java b/viewsh-module-ops/viewsh-module-ops-biz/src/main/java/com/viewsh/module/ops/core/lifecycle/model/OrderTransitionRequest.java
index d578d4f..dedc580 100644
--- a/viewsh-module-ops/viewsh-module-ops-biz/src/main/java/com/viewsh/module/ops/core/lifecycle/model/OrderTransitionRequest.java
+++ b/viewsh-module-ops/viewsh-module-ops-biz/src/main/java/com/viewsh/module/ops/core/lifecycle/model/OrderTransitionRequest.java
@@ -60,6 +60,11 @@ public class OrderTransitionRequest {
      */
     private Long operatorId;
 
+    /**
+     * 操作人姓名（可选，冗余透传给领域事件 payload）
+     */
+    private String operatorName;
+
     /**
      * 转换原因（可选）
      */