diff --git a/viewsh-module-ops/viewsh-module-ops-biz/src/main/java/com/viewsh/module/ops/service/order/OpsOrderService.java b/viewsh-module-ops/viewsh-module-ops-biz/src/main/java/com/viewsh/module/ops/service/order/OpsOrderService.java
new file mode 100644
index 0000000..ebe0866
--- /dev/null
+++ b/viewsh-module-ops/viewsh-module-ops-biz/src/main/java/com/viewsh/module/ops/service/order/OpsOrderService.java
@@ -0,0 +1,109 @@
+package com.viewsh.module.ops.service.order;
+
+import com.viewsh.framework.common.pojo.PageResult;
+import com.viewsh.module.ops.dal.dataobject.dto.*;
+import com.viewsh.module.ops.dal.dataobject.workorder.OpsOrderDO;
+import com.viewsh.module.ops.enums.OperatorTypeEnum;
+
+/**
+ * 通用工单服务
+ * 职责：
+ * 1. 工单CRUD基础操作
+ * 2. 工单状态转换（调用状态机）
+ * 3. 工单分页查询
+ *
+ * @author lzh
+ */
+public interface OpsOrderService {
+
+    /**
+     * 创建工单（通用方法）
+     *
+     * @param createReq 创建请求
+     * @return 工单ID
+     */
+    Long createOrder(OpsOrderCreateReqDTO createReq);
+
+    /**
+     * 更新工单
+     *
+     * @param updateReq 更新请求
+     */
+    void updateOrder(OpsOrderUpdateReqDTO updateReq);
+
+    /**
+     * 删除工单
+     *
+     * @param orderId 工单ID
+     */
+    void deleteOrder(Long orderId);
+
+    /**
+     * 查询工单详情
+     *
+     * @param orderId 工单ID
+     * @return 工单对象
+     */
+    OpsOrderDO getOrder(Long orderId);
+
+    /**
+     * 分页查询工单
+     *
+     * @param pageReq 分页请求
+     * @return 分页结果
+     */
+    PageResult<OpsOrderDO> getOrderPage(OpsOrderPageReqDTO pageReq);
+
+    /**
+     * 分配工单（状态转换：PENDING -> ASSIGNED）
+     *
+     * @param assignReq 分配请求
+     * @param operatorType 操作人类型
+     * @param operatorId 操作人ID
+     */
+    void assignOrder(OpsOrderAssignReqDTO assignReq, OperatorTypeEnum operatorType, Long operatorId);
+
+    /**
+     * 接单（状态转换：ASSIGNED -> ARRIVED）
+     *
+     * @param orderId 工单ID
+     * @param userId 保洁员ID
+     */
+    void acceptOrder(Long orderId, Long userId);
+
+    /**
+     * 完成工单（状态转换：ARRIVED -> COMPLETED）
+     *
+     * @param completeReq 完成请求
+     * @param userId 执行人ID
+     */
+    void completeOrder(OpsOrderCompleteReqDTO completeReq, Long userId);
+
+    /**
+     * 暂停工单（状态转换：ARRIVED -> PAUSED）
+     *
+     * @param orderId 工单ID
+     * @param userId 保洁员ID
+     * @param reason 暂停原因
+     */
+    void pauseOrder(Long orderId, Long userId, String reason);
+
+    /**
+     * 恢复工单（状态转换：PAUSED -> ARRIVED）
+     *
+     * @param orderId 工单ID
+     * @param userId 保洁员ID
+     */
+    void resumeOrder(Long orderId, Long userId);
+
+    /**
+     * 取消工单
+     *
+     * @param orderId 工单ID
+     * @param reason 取消原因
+     * @param operatorType 操作人类型
+     * @param operatorId 操作人ID
+     */
+    void cancelOrder(Long orderId, String reason, OperatorTypeEnum operatorType, Long operatorId);
+
+}
diff --git a/viewsh-module-ops/viewsh-module-ops-biz/src/main/java/com/viewsh/module/ops/service/order/OpsOrderServiceImpl.java b/viewsh-module-ops/viewsh-module-ops-biz/src/main/java/com/viewsh/module/ops/service/order/OpsOrderServiceImpl.java
new file mode 100644
index 0000000..b160761
--- /dev/null
+++ b/viewsh-module-ops/viewsh-module-ops-biz/src/main/java/com/viewsh/module/ops/service/order/OpsOrderServiceImpl.java
@@ -0,0 +1,305 @@
+package com.viewsh.module.ops.service.order;
+
+import com.viewsh.framework.common.pojo.PageResult;
+import com.viewsh.framework.common.util.object.BeanUtils;
+import com.viewsh.module.ops.dal.dataobject.dto.*;
+import com.viewsh.module.ops.dal.dataobject.workorder.OpsOrderDO;
+import com.viewsh.module.ops.dal.mysql.workorder.OpsOrderMapper;
+import com.viewsh.module.ops.enums.OperatorTypeEnum;
+import com.viewsh.module.ops.enums.PriorityEnum;
+import com.viewsh.module.ops.enums.WorkOrderStatusEnum;
+import com.viewsh.module.ops.service.fsm.OrderStateMachine;
+import lombok.extern.slf4j.Slf4j;
+import org.springframework.stereotype.Service;
+import org.springframework.transaction.annotation.Transactional;
+
+import jakarta.annotation.Resource;
+import java.time.LocalDateTime;
+import java.time.format.DateTimeFormatter;
+import java.util.List;
+
+/**
+ * 通用工单服务实现
+ *
+ * @author lzh
+ */
+@Slf4j
+@Service
+public class OpsOrderServiceImpl implements OpsOrderService {
+
+    @Resource
+    private OpsOrderMapper opsOrderMapper;
+
+    @Resource
+    private OrderStateMachine orderStateMachine;
+
+    private static final DateTimeFormatter ORDER_CODE_FORMATTER = DateTimeFormatter.ofPattern("yyyyMMddHHmmss");
+
+    @Override
+    @Transactional(rollbackFor = Exception.class)
+    public Long createOrder(OpsOrderCreateReqDTO createReq) {
+        // 1. 构建工单对象
+        OpsOrderDO order = BeanUtils.toBean(createReq, OpsOrderDO.class);
+
+        // 2. 设置默认值
+        if (order.getPriority() == null) {
+            order.setPriority(PriorityEnum.P2.getPriority());
+        }
+        if (order.getStatus() == null) {
+            order.setStatus(WorkOrderStatusEnum.PENDING.getStatus());
+        }
+        if (order.getSourceType() == null) {
+            order.setSourceType("MANUAL");
+        }
+
+        // 3. 生成工单编号
+        order.setOrderCode(generateOrderCode());
+
+        // 4. 插入数据库
+        opsOrderMapper.insert(order);
+
+        // 5. 记录创建事件
+        orderStateMachine.transition(
+            order,
+            WorkOrderStatusEnum.PENDING,
+            OperatorTypeEnum.SYSTEM,
+            null,
+            "创建工单"
+        );
+
+        log.info("创建工单成功: orderId={}, orderCode={}, title={}",
+            order.getId(), order.getOrderCode(), order.getTitle());
+
+        return order.getId();
+    }
+
+    @Override
+    @Transactional(rollbackFor = Exception.class)
+    public void updateOrder(OpsOrderUpdateReqDTO updateReq) {
+        // 1. 查询工单
+        OpsOrderDO existingOrder = opsOrderMapper.selectById(updateReq.getId());
+        if (existingOrder == null) {
+            throw new RuntimeException("工单不存在: " + updateReq.getId());
+        }
+
+        // 2. 更新允许修改的字段
+        OpsOrderDO updateObj = new OpsOrderDO();
+        updateObj.setId(updateReq.getId());
+        if (updateReq.getTitle() != null) {
+            updateObj.setTitle(updateReq.getTitle());
+        }
+        if (updateReq.getDescription() != null) {
+            updateObj.setDescription(updateReq.getDescription());
+        }
+        if (updateReq.getPriority() != null) {
+            updateObj.setPriority(updateReq.getPriority());
+        }
+        if (updateReq.getUrgentReason() != null) {
+            updateObj.setUrgentReason(updateReq.getUrgentReason());
+        }
+
+        // 3. 执行更新
+        opsOrderMapper.updateById(updateObj);
+
+        log.info("更新工单成功: orderId={}", updateReq.getId());
+    }
+
+    @Override
+    @Transactional(rollbackFor = Exception.class)
+    public void deleteOrder(Long orderId) {
+        // 1. 校验工单状态
+        OpsOrderDO order = opsOrderMapper.selectById(orderId);
+        if (order == null) {
+            throw new RuntimeException("工单不存在: " + orderId);
+        }
+
+        // 2. 只能删除待分配或已取消的工单
+        if (!WorkOrderStatusEnum.PENDING.getStatus().equals(order.getStatus()) &&
+            !WorkOrderStatusEnum.CANCELLED.getStatus().equals(order.getStatus())) {
+            throw new RuntimeException("只能删除待分配或已取消的工单");
+        }
+
+        // 3. 执行删除
+        opsOrderMapper.deleteById(orderId);
+
+        log.info("删除工单成功: orderId={}", orderId);
+    }
+
+    @Override
+    public OpsOrderDO getOrder(Long orderId) {
+        OpsOrderDO order = opsOrderMapper.selectById(orderId);
+        if (order == null) {
+            throw new RuntimeException("工单不存在: " + orderId);
+        }
+        return order;
+    }
+
+    @Override
+    public PageResult<OpsOrderDO> getOrderPage(OpsOrderPageReqDTO pageReq) {
+        // TODO: 实现分页查询
+        // 需要在OpsOrderMapper中添加分页查询方法
+        // 或者使用MyBatis Plus的原生分页
+        throw new UnsupportedOperationException("分页查询功能待实现");
+    }
+
+    @Override
+    @Transactional(rollbackFor = Exception.class)
+    public void assignOrder(OpsOrderAssignReqDTO assignReq, OperatorTypeEnum operatorType, Long operatorId) {
+        // 1. 查询工单
+        OpsOrderDO order = opsOrderMapper.selectById(assignReq.getOrderId());
+        if (order == null) {
+            throw new RuntimeException("工单不存在: " + assignReq.getOrderId());
+        }
+
+        // 2. 设置执行人
+        order.setAssigneeId(assignReq.getAssigneeId());
+
+        // 3. 通过状态机执行状态转换
+        orderStateMachine.transition(
+            order,
+            WorkOrderStatusEnum.DISPATCHED,
+            operatorType,
+            operatorId,
+            assignReq.getRemark()
+        );
+
+        log.info("分配工单成功: orderId={}, assigneeId={}", assignReq.getOrderId(), assignReq.getAssigneeId());
+    }
+
+    @Override
+    @Transactional(rollbackFor = Exception.class)
+    public void acceptOrder(Long orderId, Long userId) {
+        // 1. 查询工单
+        OpsOrderDO order = opsOrderMapper.selectById(orderId);
+        if (order == null) {
+            throw new RuntimeException("工单不存在: " + orderId);
+        }
+
+        // 2. 校验：只有分配给的执行人才能接单
+        if (!userId.equals(order.getAssigneeId())) {
+            throw new RuntimeException("无权接单，该工单未分配给您");
+        }
+
+        // 3. 通过状态机执行状态转换
+        orderStateMachine.transition(
+            order,
+            WorkOrderStatusEnum.ARRIVED,
+            OperatorTypeEnum.CLEANER,
+            userId,
+            "保洁员接单"
+        );
+
+        log.info("接单成功: orderId={}, userId={}", orderId, userId);
+    }
+
+    @Override
+    @Transactional(rollbackFor = Exception.class)
+    public void completeOrder(OpsOrderCompleteReqDTO completeReq, Long userId) {
+        // 1. 查询工单
+        OpsOrderDO order = opsOrderMapper.selectById(completeReq.getOrderId());
+        if (order == null) {
+            throw new RuntimeException("工单不存在: " + completeReq.getOrderId());
+        }
+
+        // 2. 校验：只有执行人才能完成工单
+        if (!userId.equals(order.getAssigneeId())) {
+            throw new RuntimeException("无权完成工单，您不是该工单的执行人");
+        }
+
+        // 3. 通过状态机执行状态转换
+        orderStateMachine.transition(
+            order,
+            WorkOrderStatusEnum.COMPLETED,
+            OperatorTypeEnum.CLEANER,
+            userId,
+            completeReq.getRemark()
+        );
+
+        log.info("完成工单成功: orderId={}, userId={}", completeReq.getOrderId(), userId);
+    }
+
+    @Override
+    @Transactional(rollbackFor = Exception.class)
+    public void pauseOrder(Long orderId, Long userId, String reason) {
+        // 1. 查询工单
+        OpsOrderDO order = opsOrderMapper.selectById(orderId);
+        if (order == null) {
+            throw new RuntimeException("工单不存在: " + orderId);
+        }
+
+        // 2. 校验：只有执行人才能暂停工单
+        if (!userId.equals(order.getAssigneeId())) {
+            throw new RuntimeException("无权暂停工单，您不是该工单的执行人");
+        }
+
+        // 3. 通过状态机执行状态转换
+        orderStateMachine.transition(
+            order,
+            WorkOrderStatusEnum.PAUSED,
+            OperatorTypeEnum.CLEANER,
+            userId,
+            reason
+        );
+
+        log.info("暂停工单成功: orderId={}, userId={}, reason={}", orderId, userId, reason);
+    }
+
+    @Override
+    @Transactional(rollbackFor = Exception.class)
+    public void resumeOrder(Long orderId, Long userId) {
+        // 1. 查询工单
+        OpsOrderDO order = opsOrderMapper.selectById(orderId);
+        if (order == null) {
+            throw new RuntimeException("工单不存在: " + orderId);
+        }
+
+        // 2. 通过状态机执行状态转换
+        orderStateMachine.transition(
+            order,
+            WorkOrderStatusEnum.ARRIVED,
+            OperatorTypeEnum.CLEANER,
+            userId,
+            "恢复工单"
+        );
+
+        log.info("恢复工单成功: orderId={}, userId={}", orderId, userId);
+    }
+
+    @Override
+    @Transactional(rollbackFor = Exception.class)
+    public void cancelOrder(Long orderId, String reason, OperatorTypeEnum operatorType, Long operatorId) {
+        // 1. 查询工单
+        OpsOrderDO order = opsOrderMapper.selectById(orderId);
+        if (order == null) {
+            throw new RuntimeException("工单不存在: " + orderId);
+        }
+
+        // 2. 校验：已完成的工单不能取消
+        if (WorkOrderStatusEnum.COMPLETED.getStatus().equals(order.getStatus())) {
+            throw new RuntimeException("已完成的工单不能取消");
+        }
+
+        // 3. 通过状态机执行状态转换
+        orderStateMachine.transition(
+            order,
+            WorkOrderStatusEnum.CANCELLED,
+            operatorType,
+            operatorId,
+            reason
+        );
+
+        log.info("取消工单成功: orderId={}, reason={}", orderId, reason);
+    }
+
+    /**
+     * 生成工单编号
+     * 格式：WO + yyyyMMddHHmmss + 3位随机数
+     * 示例：WO20250104143025123
+     */
+    private String generateOrderCode() {
+        String timestamp = LocalDateTime.now().format(ORDER_CODE_FORMATTER);
+        int random = (int) (Math.random() * 1000);
+        return String.format("WO%s%03d", timestamp, random);
+    }
+
+}