diff --git a/viewsh-module-ops/viewsh-module-environment-biz/src/main/java/com/viewsh/module/ops/environment/integration/consumer/CleanOrderArriveEventHandler.java b/viewsh-module-ops/viewsh-module-environment-biz/src/main/java/com/viewsh/module/ops/environment/integration/consumer/CleanOrderArriveEventHandler.java
new file mode 100644
index 0000000..123e6cc
--- /dev/null
+++ b/viewsh-module-ops/viewsh-module-environment-biz/src/main/java/com/viewsh/module/ops/environment/integration/consumer/CleanOrderArriveEventHandler.java
@@ -0,0 +1,193 @@
+package com.viewsh.module.ops.environment.integration.consumer;
+
+import com.fasterxml.jackson.databind.ObjectMapper;
+import com.viewsh.module.ops.core.lifecycle.OrderLifecycleManager;
+import com.viewsh.module.ops.core.lifecycle.model.OrderTransitionRequest;
+import com.viewsh.module.ops.dal.dataobject.workorder.OpsOrderDO;
+import com.viewsh.module.ops.dal.mysql.workorder.OpsOrderMapper;
+import com.viewsh.module.ops.enums.OperatorTypeEnum;
+import com.viewsh.module.ops.enums.WorkOrderStatusEnum;
+import com.viewsh.module.ops.environment.integration.dto.CleanOrderArriveEventDTO;
+import jakarta.annotation.Resource;
+import lombok.extern.slf4j.Slf4j;
+import org.apache.rocketmq.spring.annotation.ConsumeMode;
+import org.apache.rocketmq.spring.annotation.RocketMQMessageListener;
+import org.apache.rocketmq.spring.core.RocketMQListener;
+import org.springframework.data.redis.core.StringRedisTemplate;
+import org.springframework.stereotype.Component;
+
+import java.util.HashMap;
+import java.util.Map;
+import java.util.concurrent.TimeUnit;
+
+/**
+ * 保洁工单到岗事件消费者
+ * <p>
+ * 订阅 IoT 模块发布的保洁工单到岗事件
+ * <p>
+ * RocketMQ 配置：
+ * - Topic: ops.order.arrive
+ * - ConsumerGroup: ops-clean-order-arrive-group
+ *
+ * @author AI
+ */
+@Slf4j
+@Component
+@RocketMQMessageListener(
+        topic = "ops.order.arrive",
+        consumerGroup = "ops-clean-order-arrive-group",
+        consumeMode = ConsumeMode.CONCURRENTLY,
+        selectorExpression = "*"
+)
+public class CleanOrderArriveEventHandler implements RocketMQListener<String> {
+
+    /**
+     * 幂等性控制 Key 模式
+     */
+    private static final String DEDUP_KEY_PATTERN = "ops:clean:dedup:arrive:%s";
+
+    /**
+     * 幂等性控制 TTL（秒）
+     */
+    private static final int DEDUP_TTL_SECONDS = 300;
+
+    /**
+     * 设备当前工单缓存 Key 模式
+     */
+    private static final String ORDER_CACHE_KEY_PATTERN = "ops:clean:device:order:%s";
+
+    /**
+     * 工单缓存 TTL（秒）
+     */
+    private static final int ORDER_CACHE_TTL_SECONDS = 3600;
+
+    @Resource
+    private ObjectMapper objectMapper;
+
+    @Resource
+    private StringRedisTemplate stringRedisTemplate;
+
+    @Resource
+    private OpsOrderMapper opsOrderMapper;
+
+    @Resource
+    private OrderLifecycleManager orderLifecycleManager;
+
+    @Override
+    public void onMessage(String message) {
+        try {
+            // 1. JSON 反序列化
+            CleanOrderArriveEventDTO event = objectMapper.readValue(message, CleanOrderArriveEventDTO.class);
+
+            // 2. 幂等性检查
+            String dedupKey = String.format(DEDUP_KEY_PATTERN, event.getEventId());
+            Boolean firstTime = stringRedisTemplate.opsForValue()
+                    .setIfAbsent(dedupKey, "1", DEDUP_TTL_SECONDS, TimeUnit.SECONDS);
+
+            if (!firstTime) {
+                log.debug("[CleanOrderArriveEventHandler] 重复消息，跳过处理: eventId={}", event.getEventId());
+                return;
+            }
+
+            // 3. 业务处理
+            handleOrderArrive(event);
+
+        } catch (Exception e) {
+            log.error("[CleanOrderArriveEventHandler] 消息处理失败: message={}", message, e);
+            throw new RuntimeException("保洁工单到岗事件处理失败", e);
+        }
+    }
+
+    /**
+     * 处理工单到岗
+     */
+    private void handleOrderArrive(CleanOrderArriveEventDTO event) {
+        log.info("[CleanOrderArriveEventHandler] 收到到岗事件: eventId={}, orderId={}, deviceId={}, areaId={}",
+                event.getEventId(), event.getOrderId(), event.getDeviceId(), event.getAreaId());
+
+        // 1. 查询工单
+        OpsOrderDO order = opsOrderMapper.selectById(event.getOrderId());
+        if (order == null) {
+            log.warn("[CleanOrderArriveEventHandler] 工单不存在: orderId={}", event.getOrderId());
+            return;
+        }
+
+        // 2. 检查工单状态
+        WorkOrderStatusEnum currentStatus = WorkOrderStatusEnum.fromStatus(order.getStatus());
+        if (!currentStatus.canStartWorking()) {
+            log.warn("[CleanOrderArriveEventHandler] 工单状态不允许到岗: orderId={}, status={}",
+                    event.getOrderId(), order.getStatus());
+            return;
+        }
+
+        // 3. 更新工单的设备信息（扩展字段）
+        order.setAssigneeDeviceId(event.getDeviceId());
+        order.setAssigneeDeviceKey(event.getDeviceKey());
+        opsOrderMapper.updateById(order);
+
+        // 4. 构建状态转换请求
+        Map<String, Object> payload = new HashMap<>();
+        payload.put("deviceId", event.getDeviceId());
+        payload.put("deviceKey", event.getDeviceKey());
+        payload.put("areaId", event.getAreaId());
+        payload.put("triggerSource", event.getTriggerSource());
+        if (event.getTriggerData() != null) {
+            payload.putAll(event.getTriggerData());
+        }
+
+        OrderTransitionRequest request = OrderTransitionRequest.builder()
+                .orderId(event.getOrderId())
+                .targetStatus(WorkOrderStatusEnum.ARRIVED)
+                .operatorType(OperatorTypeEnum.SYSTEM)
+                .reason("蓝牙信标自动到岗确认")
+                .payload(payload)
+                .build();
+
+        // 5. 通过生命周期管理器执行状态转换（DISPATCHED/CONFIRMED -> ARRIVED）
+        orderLifecycleManager.transition(request);
+
+        // 6. 更新 Redis 缓存（设备当前工单）
+        cacheDeviceCurrentOrder(event);
+
+        log.info("[CleanOrderArriveEventHandler] 工单到岗成功: eventId={}, orderId={}, deviceId={}",
+                event.getEventId(), event.getOrderId(), event.getDeviceId());
+    }
+
+    /**
+     * 缓存设备当前工单
+     * <p>
+     * 供 IoT 模块的规则处理器查询
+     */
+    private void cacheDeviceCurrentOrder(CleanOrderArriveEventDTO event) {
+        try {
+            String cacheKey = String.format(ORDER_CACHE_KEY_PATTERN, event.getDeviceId());
+
+            // 构建缓存数据
+            StringBuilder cacheData = new StringBuilder();
+            cacheData.append("{");
+            cacheData.append("\"orderId\":").append(event.getOrderId()).append(",");
+            cacheData.append("\"status\":\"").append(WorkOrderStatusEnum.ARRIVED.getStatus()).append("\",");
+            cacheData.append("\"areaId\":").append(event.getAreaId());
+
+            // 如果有信标 MAC，也缓存
+            if (event.getTriggerData() != null && event.getTriggerData().containsKey("beaconMac")) {
+                cacheData.append(",\"beaconMac\":\"").append(event.getTriggerData().get("beaconMac")).append("\"");
+            }
+
+            cacheData.append("}");
+
+            // 写入 Redis
+            stringRedisTemplate.opsForValue().set(
+                    cacheKey,
+                    cacheData.toString(),
+                    ORDER_CACHE_TTL_SECONDS,
+                    TimeUnit.SECONDS
+            );
+
+            log.debug("[CleanOrderArriveEventHandler] 设备工单缓存已更新: deviceId={}, orderId={}",
+                    event.getDeviceId(), event.getOrderId());
+        } catch (Exception e) {
+            log.error("[CleanOrderArriveEventHandler] 设备工单缓存更新失败: deviceId={}", event.getDeviceId(), e);
+        }
+    }
+}
diff --git a/viewsh-module-ops/viewsh-module-environment-biz/src/main/java/com/viewsh/module/ops/environment/integration/consumer/CleanOrderAuditEventHandler.java b/viewsh-module-ops/viewsh-module-environment-biz/src/main/java/com/viewsh/module/ops/environment/integration/consumer/CleanOrderAuditEventHandler.java
new file mode 100644
index 0000000..8a19eb3
--- /dev/null
+++ b/viewsh-module-ops/viewsh-module-environment-biz/src/main/java/com/viewsh/module/ops/environment/integration/consumer/CleanOrderAuditEventHandler.java
@@ -0,0 +1,217 @@
+package com.viewsh.module.ops.environment.integration.consumer;
+
+import com.fasterxml.jackson.databind.ObjectMapper;
+import com.viewsh.module.ops.environment.integration.dto.CleanOrderAuditEventDTO;
+import com.viewsh.module.ops.infrastructure.log.context.BusinessLogContext;
+import com.viewsh.module.ops.infrastructure.log.enumeration.LogScope;
+import com.viewsh.module.ops.infrastructure.log.enumeration.LogType;
+import com.viewsh.module.ops.infrastructure.log.publisher.BusinessLogPublisher;
+import com.viewsh.module.iot.api.device.IotDeviceControlApi;
+import com.viewsh.module.iot.api.device.dto.IotDeviceServiceInvokeReqDTO;
+import jakarta.annotation.Resource;
+import lombok.extern.slf4j.Slf4j;
+import org.apache.rocketmq.spring.annotation.ConsumeMode;
+import org.apache.rocketmq.spring.annotation.RocketMQMessageListener;
+import org.apache.rocketmq.spring.core.RocketMQListener;
+import org.springframework.data.redis.core.StringRedisTemplate;
+import org.springframework.stereotype.Component;
+
+import java.util.HashMap;
+import java.util.Map;
+import java.util.concurrent.TimeUnit;
+
+/**
+ * 保洁工单审计事件消费者
+ * <p>
+ * 订阅 IoT 模块��布的保洁工单审计事件
+ * 用于记录非状态变更的业务审计日志（如警告发送、抑制操作等）
+ * <p>
+ * RocketMQ 配置：
+ * - Topic: ops.order.audit
+ * - ConsumerGroup: ops-clean-order-audit-group
+ *
+ * @author AI
+ */
+@Slf4j
+@Component
+@RocketMQMessageListener(
+        topic = "ops.order.audit",
+        consumerGroup = "ops-clean-order-audit-group",
+        consumeMode = ConsumeMode.CONCURRENTLY,
+        selectorExpression = "*"
+)
+public class CleanOrderAuditEventHandler implements RocketMQListener<String> {
+
+    /**
+     * 幂等性控制 Key 模式
+     */
+    private static final String DEDUP_KEY_PATTERN = "ops:clean:dedup:audit:%s";
+
+    /**
+     * 幂等性控制 TTL（秒）
+     */
+    private static final int DEDUP_TTL_SECONDS = 300;
+
+    @Resource
+    private ObjectMapper objectMapper;
+
+    @Resource
+    private StringRedisTemplate stringRedisTemplate;
+
+    @Resource
+    private BusinessLogPublisher businessLogPublisher;
+
+    @Resource
+    private IotDeviceControlApi iotDeviceControlApi;
+
+    @Override
+    public void onMessage(String message) {
+        try {
+            // 1. JSON 反序列化
+            CleanOrderAuditEventDTO event = objectMapper.readValue(message, CleanOrderAuditEventDTO.class);
+
+            // 2. 幂等性检查
+            String dedupKey = String.format(DEDUP_KEY_PATTERN, event.getEventId());
+            Boolean firstTime = stringRedisTemplate.opsForValue()
+                    .setIfAbsent(dedupKey, "1", DEDUP_TTL_SECONDS, TimeUnit.SECONDS);
+
+            if (!firstTime) {
+                log.debug("[CleanOrderAuditEventHandler] 重复消息，跳过处理: eventId={}", event.getEventId());
+                return;
+            }
+
+            // 3. 业务处理
+            handleAuditEvent(event);
+
+        } catch (Exception e) {
+            log.error("[CleanOrderAuditEventHandler] 消息处理失败: message={}", message, e);
+            // 审计日志失败不抛出异常，避免影响主流程
+        }
+    }
+
+    /**
+     * 处理审计事件
+     */
+    private void handleAuditEvent(CleanOrderAuditEventDTO event) {
+        log.debug("[CleanOrderAuditEventHandler] 收到审计事件: eventId={}, auditType={}, message={}",
+                event.getEventId(), event.getAuditType(), event.getMessage());
+
+        // 1. 确定日志级别和类型
+        LogType logType = determineLogType(event.getAuditType());
+        boolean isSuccess = determineSuccess(event.getAuditType());
+
+        // 2. 构建业务日志上下文
+        BusinessLogContext logContext = BusinessLogContext.builder()
+                .type(logType)
+                .scope(LogScope.ORDER)
+                .description(event.getMessage())
+                .targetId(event.getOrderId())
+                .targetType("order")
+                .operatorType("SYSTEM")
+                .success(isSuccess)
+                .build();
+
+        // 3. 添加扩展信息
+        if (event.getDeviceId() != null) {
+            logContext.putExtra("deviceId", event.getDeviceId());
+        }
+        if (event.getDeviceKey() != null) {
+            logContext.putExtra("deviceKey", event.getDeviceKey());
+        }
+        if (event.getAreaId() != null) {
+            logContext.putExtra("areaId", event.getAreaId());
+        }
+        if (event.getAuditType() != null) {
+            logContext.putExtra("auditType", event.getAuditType());
+        }
+        if (event.getData() != null) {
+            event.getData().forEach(logContext::putExtra);
+        }
+
+        // 4. 发布业务日志
+        if (isSuccess) {
+            businessLogPublisher.publishSuccess(logContext);
+        } else {
+            businessLogPublisher.publishFailure(logContext, event.getMessage());
+        }
+
+        log.debug("[CleanOrderAuditEventHandler] 审计日志已记录: eventId={}, auditType={}",
+                event.getEventId(), event.getAuditType());
+
+        // 5. 如果是 TTS 请求，调用 IoT 模块下发语音
+        if ("TTS_REQUEST".equals(event.getAuditType()) && event.getDeviceId() != null) {
+            handleTtsRequest(event);
+        }
+    }
+
+    /**
+     * 处理 TTS 请求
+     * <p>
+     * 调用 IoT 模块的设备控制接口，下发语音播报到工牌设备
+     *
+     * @param event 审计事件
+     */
+    private void handleTtsRequest(CleanOrderAuditEventDTO event) {
+        try {
+            // 1. 从审计数据中提取 TTS 文本
+            String ttsText = null;
+            if (event.getData() != null && event.getData().containsKey("tts")) {
+                ttsText = (String) event.getData().get("tts");
+            }
+
+            if (ttsText == null || ttsText.isEmpty()) {
+                log.warn("[CleanOrderAuditEventHandler] TTS 文本为空，跳过下发: eventId={}", event.getEventId());
+                return;
+            }
+
+            // 2. 构建服务调用请求
+            Map<String, Object> params = new HashMap<>();
+            params.put("text", ttsText);
+            params.put("volume", 80); // 默认音量 80%
+
+            IotDeviceServiceInvokeReqDTO reqDTO = IotDeviceServiceInvokeReqDTO.builder()
+                    .deviceId(event.getDeviceId())
+                    .identifier("playVoice") // 语音播报服务标识符
+                    .params(params)
+                    .timeoutSeconds(30)
+                    .build();
+
+            // 3. 调用 IoT 模块 RPC 接口
+            var result = iotDeviceControlApi.invokeService(reqDTO);
+
+            if (result.getData() != null && result.getData().getSuccess()) {
+                log.info("[CleanOrderAuditEventHandler] TTS 下发成功: eventId={}, deviceId={}, text={}",
+                        event.getEventId(), event.getDeviceId(), ttsText);
+            } else {
+                log.warn("[CleanOrderAuditEventHandler] TTS 下发失败: eventId={}, deviceId={}, error={}",
+                        event.getEventId(), event.getDeviceId(),
+                        result.getData() != null ? result.getData().getErrorMsg() : "Unknown error");
+            }
+
+        } catch (Exception e) {
+            log.error("[CleanOrderAuditEventHandler] TTS 下发异常: eventId={}, deviceId={}",
+                    event.getEventId(), event.getDeviceId(), e);
+            // TTS 失败不影响主流程，仅记录日志
+        }
+    }
+
+    /**
+     * 确定日志类型
+     */
+    private LogType determineLogType(String auditType) {
+        if (auditType.startsWith("BEACON_") || auditType.contains("BEACON")) {
+            return LogType.DEVICE;
+        } else if (auditType.equals("TTS_REQUEST")) {
+            return LogType.NOTIFICATION;
+        } else {
+            return LogType.SYSTEM;
+        }
+    }
+
+    /**
+     * 确定是否成功
+     */
+    private boolean determineSuccess(String auditType) {
+        return !auditType.endsWith("_WARNING") && !auditType.endsWith("_SUPPRESSED") && !auditType.endsWith("_REJECTED");
+    }
+}
diff --git a/viewsh-module-ops/viewsh-module-environment-biz/src/main/java/com/viewsh/module/ops/environment/integration/consumer/CleanOrderCompleteEventHandler.java b/viewsh-module-ops/viewsh-module-environment-biz/src/main/java/com/viewsh/module/ops/environment/integration/consumer/CleanOrderCompleteEventHandler.java
new file mode 100644
index 0000000..386df6c
--- /dev/null
+++ b/viewsh-module-ops/viewsh-module-environment-biz/src/main/java/com/viewsh/module/ops/environment/integration/consumer/CleanOrderCompleteEventHandler.java
@@ -0,0 +1,181 @@
+package com.viewsh.module.ops.environment.integration.consumer;
+
+import com.fasterxml.jackson.databind.ObjectMapper;
+import com.viewsh.module.ops.core.lifecycle.OrderLifecycleManager;
+import com.viewsh.module.ops.core.lifecycle.model.OrderTransitionRequest;
+import com.viewsh.module.ops.dal.dataobject.workorder.OpsOrderDO;
+import com.viewsh.module.ops.dal.mysql.workorder.OpsOrderMapper;
+import com.viewsh.module.ops.enums.OperatorTypeEnum;
+import com.viewsh.module.ops.enums.WorkOrderStatusEnum;
+import com.viewsh.module.ops.environment.integration.dto.CleanOrderCompleteEventDTO;
+import jakarta.annotation.Resource;
+import lombok.extern.slf4j.Slf4j;
+import org.apache.rocketmq.spring.annotation.ConsumeMode;
+import org.apache.rocketmq.spring.annotation.RocketMQMessageListener;
+import org.apache.rocketmq.spring.core.RocketMQListener;
+import org.springframework.data.redis.core.StringRedisTemplate;
+import org.springframework.stereotype.Component;
+
+import java.util.HashMap;
+import java.util.Map;
+import java.util.concurrent.TimeUnit;
+
+/**
+ * 保洁工单完成事件消费者
+ * <p>
+ * 订阅 IoT 模块发布的保洁工单完成事件
+ * <p>
+ * RocketMQ 配置：
+ * - Topic: ops.order.complete
+ * - ConsumerGroup: ops-clean-order-complete-group
+ *
+ * @author AI
+ */
+@Slf4j
+@Component
+@RocketMQMessageListener(
+        topic = "ops.order.complete",
+        consumerGroup = "ops-clean-order-complete-group",
+        consumeMode = ConsumeMode.CONCURRENTLY,
+        selectorExpression = "*"
+)
+public class CleanOrderCompleteEventHandler implements RocketMQListener<String> {
+
+    /**
+     * 幂等性控制 Key 模式
+     */
+    private static final String DEDUP_KEY_PATTERN = "ops:clean:dedup:complete:%s";
+
+    /**
+     * 幂等性控制 TTL（秒）
+     */
+    private static final int DEDUP_TTL_SECONDS = 300;
+
+    /**
+     * 设备当前工单缓存 Key 模式
+     */
+    private static final String ORDER_CACHE_KEY_PATTERN = "ops:clean:device:order:%s";
+
+    @Resource
+    private ObjectMapper objectMapper;
+
+    @Resource
+    private StringRedisTemplate stringRedisTemplate;
+
+    @Resource
+    private OpsOrderMapper opsOrderMapper;
+
+    @Resource
+    private OrderLifecycleManager orderLifecycleManager;
+
+    @Override
+    public void onMessage(String message) {
+        try {
+            // 1. JSON 反序列化
+            CleanOrderCompleteEventDTO event = objectMapper.readValue(message, CleanOrderCompleteEventDTO.class);
+
+            // 2. 幂等性检查
+            String dedupKey = String.format(DEDUP_KEY_PATTERN, event.getEventId());
+            Boolean firstTime = stringRedisTemplate.opsForValue()
+                    .setIfAbsent(dedupKey, "1", DEDUP_TTL_SECONDS, TimeUnit.SECONDS);
+
+            if (!firstTime) {
+                log.debug("[CleanOrderCompleteEventHandler] 重复消息，跳过处理: eventId={}", event.getEventId());
+                return;
+            }
+
+            // 3. 业务处理
+            handleOrderComplete(event);
+
+        } catch (Exception e) {
+            log.error("[CleanOrderCompleteEventHandler] 消息处理失败: message={}", message, e);
+            throw new RuntimeException("保洁工单完成事件处理失败", e);
+        }
+    }
+
+    /**
+     * 处理工单完成
+     */
+    private void handleOrderComplete(CleanOrderCompleteEventDTO event) {
+        log.info("[CleanOrderCompleteEventHandler] 收到完成事件: eventId={}, orderId={}, deviceId={}, areaId={}",
+                event.getEventId(), event.getOrderId(), event.getDeviceId(), event.getAreaId());
+
+        // 1. 查询工单
+        OpsOrderDO order = opsOrderMapper.selectById(event.getOrderId());
+        if (order == null) {
+            log.warn("[CleanOrderCompleteEventHandler] 工单不存在: orderId={}", event.getOrderId());
+            return;
+        }
+
+        // 2. 检查工单状态
+        WorkOrderStatusEnum currentStatus = WorkOrderStatusEnum.fromStatus(order.getStatus());
+        if (!currentStatus.canComplete()) {
+            log.warn("[CleanOrderCompleteEventHandler] 工单状态不允许完成: orderId={}, status={}",
+                    event.getOrderId(), order.getStatus());
+            return;
+        }
+
+        // 3. 计算作业时长
+        String remark = buildCompletionRemark(event);
+
+        // 4. 构建状态转换请求
+        Map<String, Object> payload = new HashMap<>();
+        payload.put("deviceId", event.getDeviceId());
+        payload.put("deviceKey", event.getDeviceKey());
+        payload.put("areaId", event.getAreaId());
+        payload.put("triggerSource", event.getTriggerSource());
+        if (event.getTriggerData() != null) {
+            payload.putAll(event.getTriggerData());
+        }
+
+        OrderTransitionRequest request = OrderTransitionRequest.builder()
+                .orderId(event.getOrderId())
+                .targetStatus(WorkOrderStatusEnum.COMPLETED)
+                .operatorType(OperatorTypeEnum.SYSTEM)
+                .reason(remark)
+                .payload(payload)
+                .build();
+
+        // 5. 通过生命周期管理器执行状态转换（ARRIVED -> COMPLETED）
+        orderLifecycleManager.completeOrder(event.getOrderId(), null, remark);
+
+        // 6. 清除 Redis 缓存（设备当前工单）
+        clearDeviceCurrentOrder(event.getDeviceId());
+
+        log.info("[CleanOrderCompleteEventHandler] 工单完成成功: eventId={}, orderId={}, duration={}ms",
+                event.getEventId(), event.getOrderId(),
+                event.getTriggerData() != null ? event.getTriggerData().get("durationMs") : "N/A");
+    }
+
+    /**
+     * 构建完成备注
+     */
+    private String buildCompletionRemark(CleanOrderCompleteEventDTO event) {
+        StringBuilder remark = new StringBuilder();
+        remark.append("信号丢失超时自动完成");
+
+        if (event.getTriggerData() != null) {
+            Object durationMs = event.getTriggerData().get("durationMs");
+            if (durationMs != null) {
+                long durationMinutes = ((Number) durationMs).longValue() / 60000;
+                remark.append("，作业时长: ").append(durationMinutes).append("分钟");
+            }
+        }
+
+        return remark.toString();
+    }
+
+    /**
+     * 清除设备当前工单缓存
+     */
+    private void clearDeviceCurrentOrder(Long deviceId) {
+        try {
+            String cacheKey = String.format(ORDER_CACHE_KEY_PATTERN, deviceId);
+            stringRedisTemplate.delete(cacheKey);
+
+            log.debug("[CleanOrderCompleteEventHandler] 设备工单缓存已清除: deviceId={}", deviceId);
+        } catch (Exception e) {
+            log.error("[CleanOrderCompleteEventHandler] 设备工单缓存清除失败: deviceId={}", deviceId, e);
+        }
+    }
+}
diff --git a/viewsh-module-ops/viewsh-module-environment-biz/src/main/java/com/viewsh/module/ops/environment/integration/consumer/CleanOrderCreateEventHandler.java b/viewsh-module-ops/viewsh-module-environment-biz/src/main/java/com/viewsh/module/ops/environment/integration/consumer/CleanOrderCreateEventHandler.java
new file mode 100644
index 0000000..3fa6c4a
--- /dev/null
+++ b/viewsh-module-ops/viewsh-module-environment-biz/src/main/java/com/viewsh/module/ops/environment/integration/consumer/CleanOrderCreateEventHandler.java
@@ -0,0 +1,148 @@
+package com.viewsh.module.ops.environment.integration.consumer;
+
+import com.fasterxml.jackson.databind.ObjectMapper;
+import com.viewsh.module.ops.dal.dataobject.dto.OpsOrderCreateReqDTO;
+import com.viewsh.module.ops.enums.PriorityEnum;
+import com.viewsh.module.ops.enums.SourceTypeEnum;
+import com.viewsh.module.ops.environment.integration.dto.CleanOrderCreateEventDTO;
+import com.viewsh.module.ops.service.order.OpsOrderService;
+import jakarta.annotation.Resource;
+import lombok.extern.slf4j.Slf4j;
+import org.apache.rocketmq.spring.annotation.ConsumeMode;
+import org.apache.rocketmq.spring.annotation.RocketMQMessageListener;
+import org.apache.rocketmq.spring.core.RocketMQListener;
+import org.springframework.data.redis.core.StringRedisTemplate;
+import org.springframework.stereotype.Component;
+
+import java.util.concurrent.TimeUnit;
+
+/**
+ * 保洁工单创建事件消费者
+ * <p>
+ * 订阅 IoT 模块发布的保洁工单创建事件
+ * <p>
+ * RocketMQ 配置：
+ * - Topic: ops.order.create
+ * - ConsumerGroup: ops-clean-order-create-group
+ *
+ * @author AI
+ */
+@Slf4j
+@Component
+@RocketMQMessageListener(
+        topic = "ops.order.create",
+        consumerGroup = "ops-clean-order-create-group",
+        consumeMode = ConsumeMode.CONCURRENTLY,
+        selectorExpression = "*"
+)
+public class CleanOrderCreateEventHandler implements RocketMQListener<String> {
+
+    /**
+     * 幂等性控制 Key 模式
+     */
+    private static final String DEDUP_KEY_PATTERN = "ops:clean:dedup:create:%s";
+
+    /**
+     * 幂等性控制 TTL（秒）
+     */
+    private static final int DEDUP_TTL_SECONDS = 300;
+
+    @Resource
+    private ObjectMapper objectMapper;
+
+    @Resource
+    private StringRedisTemplate stringRedisTemplate;
+
+    @Resource
+    private OpsOrderService opsOrderService;
+
+    @Override
+    public void onMessage(String message) {
+        try {
+            // 1. JSON 反序列化
+            CleanOrderCreateEventDTO event = objectMapper.readValue(message, CleanOrderCreateEventDTO.class);
+
+            // 2. 幂等性检查
+            String dedupKey = String.format(DEDUP_KEY_PATTERN, event.getEventId());
+            Boolean firstTime = stringRedisTemplate.opsForValue()
+                    .setIfAbsent(dedupKey, "1", DEDUP_TTL_SECONDS, TimeUnit.SECONDS);
+
+            if (!firstTime) {
+                log.debug("[CleanOrderCreateEventHandler] 重复消息，跳过处理: eventId={}", event.getEventId());
+                return;
+            }
+
+            // 3. 业务处理
+            handleOrderCreate(event);
+
+        } catch (Exception e) {
+            log.error("[CleanOrderCreateEventHandler] 消息处理失败: message={}", message, e);
+            throw new RuntimeException("保洁工单创建事件处理失败", e);
+        }
+    }
+
+    /**
+     * 处理工单创建
+     */
+    private void handleOrderCreate(CleanOrderCreateEventDTO event) {
+        log.info("[CleanOrderCreateEventHandler] 收到工单创建事件: eventId={}, areaId={}, triggerSource={}",
+                event.getEventId(), event.getAreaId(), event.getTriggerSource());
+
+        // 1. 构建创建请求
+        OpsOrderCreateReqDTO createReq = new OpsOrderCreateReqDTO();
+        createReq.setOrderType(event.getOrderType());
+        createReq.setSourceType(SourceTypeEnum.TRAFFIC.getType()); // 系统触发
+        createReq.setTitle(generateOrderTitle(event));
+        createReq.setDescription(generateOrderDescription(event));
+        createReq.setPriority(PriorityEnum.fromPriority(event.getPriority() != null ?
+                Integer.parseInt(event.getPriority()) : 2).getPriority());
+        createReq.setAreaId(event.getAreaId());
+
+        // 2. 创建工单
+        Long orderId = opsOrderService.createOrder(createReq);
+
+        // 3. 更新工单的触发信息（集成字段）
+        opsOrderService.updateIntegrationFields(
+                orderId,
+                event.getTriggerSource(),
+                event.getTriggerDeviceId(),
+                event.getTriggerDeviceKey()
+        );
+
+        log.info("[CleanOrderCreateEventHandler] 工单创建成功: eventId={}, orderId={}, areaId={}",
+                event.getEventId(), orderId, event.getAreaId());
+    }
+
+    /**
+     * 生成工单标题
+     */
+    private String generateOrderTitle(CleanOrderCreateEventDTO event) {
+        if ("IOT_TRAFFIC".equals(event.getTriggerSource())) {
+            return "客流阈值触发保洁";
+        } else if ("IOT_BEACON".equals(event.getTriggerSource())) {
+            return "信标检测触发保洁";
+        } else {
+            return "IoT设备触发保洁";
+        }
+    }
+
+    /**
+     * 生成工单描述
+     */
+    private String generateOrderDescription(CleanOrderCreateEventDTO event) {
+        StringBuilder desc = new StringBuilder();
+        desc.append("触发来源: ").append(event.getTriggerSource()).append("\n");
+        desc.append("触发设备: ").append(event.getTriggerDeviceKey()).append("\n");
+
+        if (event.getTriggerData() != null) {
+            if (event.getTriggerData().containsKey("actualCount")) {
+                desc.append("当前客流: ").append(event.getTriggerData().get("actualCount")).append("\n");
+            }
+            if (event.getTriggerData().containsKey("threshold")) {
+                desc.append("触发阈值: ").append(event.getTriggerData().get("threshold")).append("\n");
+            }
+        }
+
+        return desc.toString();
+    }
+}
diff --git a/viewsh-module-ops/viewsh-module-environment-biz/src/main/java/com/viewsh/module/ops/environment/integration/dto/CleanOrderArriveEventDTO.java b/viewsh-module-ops/viewsh-module-environment-biz/src/main/java/com/viewsh/module/ops/environment/integration/dto/CleanOrderArriveEventDTO.java
new file mode 100644
index 0000000..2dd3e21
--- /dev/null
+++ b/viewsh-module-ops/viewsh-module-environment-biz/src/main/java/com/viewsh/module/ops/environment/integration/dto/CleanOrderArriveEventDTO.java
@@ -0,0 +1,64 @@
+package com.viewsh.module.ops.environment.integration.dto;
+
+import lombok.AllArgsConstructor;
+import lombok.Builder;
+import lombok.Data;
+import lombok.NoArgsConstructor;
+
+import java.util.Map;
+
+/**
+ * 保洁工单到岗事件 DTO
+ * <p>
+ * 由 IoT 模块发布，Ops 模块消费
+ *
+ * @author AI
+ */
+@Data
+@Builder
+@NoArgsConstructor
+@AllArgsConstructor
+public class CleanOrderArriveEventDTO {
+
+    /**
+     * 事件ID（UUID，用于幂等性控制）
+     */
+    private String eventId;
+
+    /**
+     * 工单类型（CLEAN=保洁）
+     */
+    private String orderType;
+
+    /**
+     * 工单ID
+     */
+    private Long orderId;
+
+    /**
+     * 设备ID（保洁员工牌设备ID）
+     */
+    private Long deviceId;
+
+    /**
+     * 设备Key
+     */
+    private String deviceKey;
+
+    /**
+     * 区域ID
+     */
+    private Long areaId;
+
+    /**
+     * 触发来源（IOT_BEACON=蓝牙信标检测）
+     */
+    private String triggerSource;
+
+    /**
+     * 触发数据（JSON 格式的附加信息）
+     * <p>
+     * 示例：{"beaconMac":"F0:C8:60:1D:10:BB","rssi":-65,"windowSnapshot":[-70,-68,-65,-64,-66]}
+     */
+    private Map<String, Object> triggerData;
+}
diff --git a/viewsh-module-ops/viewsh-module-environment-biz/src/main/java/com/viewsh/module/ops/environment/integration/dto/CleanOrderAuditEventDTO.java b/viewsh-module-ops/viewsh-module-environment-biz/src/main/java/com/viewsh/module/ops/environment/integration/dto/CleanOrderAuditEventDTO.java
new file mode 100644
index 0000000..0b498b0
--- /dev/null
+++ b/viewsh-module-ops/viewsh-module-environment-biz/src/main/java/com/viewsh/module/ops/environment/integration/dto/CleanOrderAuditEventDTO.java
@@ -0,0 +1,70 @@
+package com.viewsh.module.ops.environment.integration.dto;
+
+import lombok.AllArgsConstructor;
+import lombok.Builder;
+import lombok.Data;
+import lombok.NoArgsConstructor;
+
+import java.util.Map;
+
+/**
+ * 保洁工单审计事件 DTO
+ * <p>
+ * 由 IoT 模块发布，Ops 模块消费
+ * 用于记录非状态变更的业务审计日志（如警告发送、抑制操作等）
+ *
+ * @author AI
+ */
+@Data
+@Builder
+@NoArgsConstructor
+@AllArgsConstructor
+public class CleanOrderAuditEventDTO {
+
+    /**
+     * 事件ID（UUID，用于幂等性控制）
+     */
+    private String eventId;
+
+    /**
+     * 工单ID（可选，部分审计事件可能没有工单ID）
+     */
+    private Long orderId;
+
+    /**
+     * 审计类型
+     * <p>
+     * - BEACON_ARRIVE_CONFIRMED: 蓝牙信标到岗确认
+     * - BEACON_LEAVE_WARNING_SENT: 离开区域警告已发送
+     * - COMPLETE_SUPPRESSED_INVALID: 作业时长不足，抑制自动完成
+     * - BEACON_COMPLETE_REQUESTED: 信号丢失超时自动完成请求
+     * - TTS_REQUEST: TTS 语音播报请求
+     * - ARRIVE_REJECTED: 到岗请求被拒绝（状态不符）
+     */
+    private String auditType;
+
+    /**
+     * 设备ID
+     */
+    private Long deviceId;
+
+    /**
+     * 设备Key
+     */
+    private String deviceKey;
+
+    /**
+     * 区域ID
+     */
+    private Long areaId;
+
+    /**
+     * 消息内容
+     */
+    private String message;
+
+    /**
+     * 审计数据（JSON 格式的附加信息）
+     */
+    private Map<String, Object> data;
+}
diff --git a/viewsh-module-ops/viewsh-module-environment-biz/src/main/java/com/viewsh/module/ops/environment/integration/dto/CleanOrderCompleteEventDTO.java b/viewsh-module-ops/viewsh-module-environment-biz/src/main/java/com/viewsh/module/ops/environment/integration/dto/CleanOrderCompleteEventDTO.java
new file mode 100644
index 0000000..4634e76
--- /dev/null
+++ b/viewsh-module-ops/viewsh-module-environment-biz/src/main/java/com/viewsh/module/ops/environment/integration/dto/CleanOrderCompleteEventDTO.java
@@ -0,0 +1,64 @@
+package com.viewsh.module.ops.environment.integration.dto;
+
+import lombok.AllArgsConstructor;
+import lombok.Builder;
+import lombok.Data;
+import lombok.NoArgsConstructor;
+
+import java.util.Map;
+
+/**
+ * 保洁工单完成事件 DTO
+ * <p>
+ * 由 IoT 模块发布，Ops 模块消费
+ *
+ * @author AI
+ */
+@Data
+@Builder
+@NoArgsConstructor
+@AllArgsConstructor
+public class CleanOrderCompleteEventDTO {
+
+    /**
+     * 事件ID（UUID，用于幂等性控制）
+     */
+    private String eventId;
+
+    /**
+     * 工单类型（CLEAN=保洁）
+     */
+    private String orderType;
+
+    /**
+     * 工单ID
+     */
+    private Long orderId;
+
+    /**
+     * 设备ID（保洁员工牌设备ID）
+     */
+    private Long deviceId;
+
+    /**
+     * 设备Key
+     */
+    private String deviceKey;
+
+    /**
+     * 区域ID
+     */
+    private Long areaId;
+
+    /**
+     * 触发来源（IOT_SIGNAL_LOSS=信号丢失超时）
+     */
+    private String triggerSource;
+
+    /**
+     * 触发数据（JSON 格式的附加信息）
+     * <p>
+     * 示例：{"durationMs":1800000,"lastLossTime":1704067200000,"completionReason":"SIGNAL_LOSS_TIMEOUT"}
+     */
+    private Map<String, Object> triggerData;
+}
diff --git a/viewsh-module-ops/viewsh-module-environment-biz/src/main/java/com/viewsh/module/ops/environment/integration/dto/CleanOrderCreateEventDTO.java b/viewsh-module-ops/viewsh-module-environment-biz/src/main/java/com/viewsh/module/ops/environment/integration/dto/CleanOrderCreateEventDTO.java
new file mode 100644
index 0000000..9ed480c
--- /dev/null
+++ b/viewsh-module-ops/viewsh-module-environment-biz/src/main/java/com/viewsh/module/ops/environment/integration/dto/CleanOrderCreateEventDTO.java
@@ -0,0 +1,65 @@
+package com.viewsh.module.ops.environment.integration.dto;
+
+import lombok.AllArgsConstructor;
+import lombok.Builder;
+import lombok.Data;
+import lombok.NoArgsConstructor;
+
+import java.util.Map;
+
+/**
+ * 保洁工单创建事件 DTO
+ * <p>
+ * 由 IoT 模块发布，Ops 模块消费
+ *
+ * @author AI
+ */
+@Data
+@Builder
+@NoArgsConstructor
+@AllArgsConstructor
+public class CleanOrderCreateEventDTO {
+
+    /**
+     * 事件ID（UUID，用于幂等性控制）
+     */
+    private String eventId;
+
+    /**
+     * 工单类型（CLEAN=保洁）
+     */
+    private String orderType;
+
+    /**
+     * 区域ID
+     */
+    private Long areaId;
+
+    /**
+     * 触发来源（IOT_TRAFFIC=客流阈值/IOT_BEACON=蓝牙信标/IOT_SIGNAL_LOSS=信号丢失超时）
+     */
+    private String triggerSource;
+
+    /**
+     * 触发设备ID
+     */
+    private Long triggerDeviceId;
+
+    /**
+     * 触发设备Key
+     */
+    private String triggerDeviceKey;
+
+    /**
+     * 优先级（0=P0紧急 1=P1重要 2=P2普通）
+     */
+    private String priority;
+
+    /**
+     * 触发数据（JSON 格式的附加信息）
+     * <p>
+     * 客流阈值触发示例：{"actualCount":150,"baseValue":1000,"threshold":100,"exceededCount":50}
+     * 信标检测触发示例：{"rssi":-65,"beaconMac":"F0:C8:60:1D:10:BB"}
+     */
+    private Map<String, Object> triggerData;
+}
diff --git a/viewsh-module-ops/viewsh-module-ops-biz/pom.xml b/viewsh-module-ops/viewsh-module-ops-biz/pom.xml
index 43af83e..ba0d6fd 100644
--- a/viewsh-module-ops/viewsh-module-ops-biz/pom.xml
+++ b/viewsh-module-ops/viewsh-module-ops-biz/pom.xml
@@ -60,6 +60,12 @@
             <artifactId>viewsh-spring-boot-starter-mq</artifactId>
         </dependency>
 
+        <!-- RocketMQ（可选依赖，按需引入） -->
+        <dependency>
+            <groupId>org.apache.rocketmq</groupId>
+            <artifactId>rocketmq-spring-boot-starter</artifactId>
+            <optional>true</optional>
+        </dependency>
 
         <!-- Test 测试相关 -->
         <dependency>
diff --git a/viewsh-module-ops/viewsh-module-ops-biz/src/main/java/com/viewsh/module/ops/dal/dataobject/log/OpsOrderCleanLogDO.java b/viewsh-module-ops/viewsh-module-ops-biz/src/main/java/com/viewsh/module/ops/dal/dataobject/log/OpsOrderCleanLogDO.java
new file mode 100644
index 0000000..e809d99
--- /dev/null
+++ b/viewsh-module-ops/viewsh-module-ops-biz/src/main/java/com/viewsh/module/ops/dal/dataobject/log/OpsOrderCleanLogDO.java
@@ -0,0 +1,82 @@
+package com.viewsh.module.ops.dal.dataobject.log;
+
+import com.baomidou.mybatisplus.annotation.TableField;
+import com.viewsh.framework.mybatis.core.dataobject.BaseDO;
+import com.baomidou.mybatisplus.annotation.KeySequence;
+import com.baomidou.mybatisplus.annotation.TableId;
+import com.baomidou.mybatisplus.annotation.TableName;
+import com.baomidou.mybatisplus.extension.handlers.JacksonTypeHandler;
+import lombok.*;
+
+import java.time.LocalDateTime;
+import java.util.Map;
+
+/**
+ * 保洁业务日志 DO
+ *
+ * @author lzh
+ */
+@TableName(value = "ops_order_clean_log", autoResultMap = true)
+@KeySequence("ops_order_clean_log_seq")
+@Data
+@EqualsAndHashCode(callSuper = true)
+@ToString(callSuper = true)
+@Builder
+@NoArgsConstructor
+@AllArgsConstructor
+public class OpsOrderCleanLogDO extends BaseDO {
+
+    /**
+     * 日志ID
+     */
+    @TableId
+    private Long id;
+    /**
+     * 事件发生时间
+     */
+    private LocalDateTime eventTime;
+    /**
+     * 日志级别（INFO=信息/WARN=警告/ERROR=错误）
+     */
+    private String eventLevel;
+    /**
+     * 领域（RULE=规则引擎/DISPATCH=调度/BADGE=工牌/BEACON=信标/SYSTEM=系统）
+     *
+     * 枚举 {@link com.viewsh.module.ops.enums.EventDomainEnum}
+     */
+    private String eventDomain;
+    /**
+     * 事件类型
+     */
+    private String eventType;
+    /**
+     * 关联工单ID
+     *
+     * 关联 {@link com.viewsh.module.ops.dal.dataobject.workorder.OpsOrderDO#getId()}
+     */
+    private Long opsOrderId;
+    /**
+     * 区域ID
+     *
+     * 关联 {@link com.viewsh.module.ops.dal.dataobject.area.OpsBusAreaDO#getId()}
+     */
+    private Long areaId;
+    /**
+     * 保洁员ID
+     */
+    private Long cleanerId;
+    /**
+     * 设备ID（工牌/信标）
+     */
+    private Long deviceId;
+    /**
+     * 可读日志内容
+     */
+    private String eventMessage;
+    /**
+     * 结构化上下文
+     */
+    @TableField(typeHandler = JacksonTypeHandler.class)
+    private Map<String, Object> eventPayload;
+
+}
diff --git a/viewsh-module-ops/viewsh-module-ops-biz/src/main/java/com/viewsh/module/ops/dal/dataobject/workorder/OpsOrderDO.java b/viewsh-module-ops/viewsh-module-ops-biz/src/main/java/com/viewsh/module/ops/dal/dataobject/workorder/OpsOrderDO.java
index dd38169..3a78e02 100644
--- a/viewsh-module-ops/viewsh-module-ops-biz/src/main/java/com/viewsh/module/ops/dal/dataobject/workorder/OpsOrderDO.java
+++ b/viewsh-module-ops/viewsh-module-ops-biz/src/main/java/com/viewsh/module/ops/dal/dataobject/workorder/OpsOrderDO.java
@@ -118,6 +118,38 @@ public class OpsOrderDO extends BaseDO {
      * Flowable流程实例ID（预留）
      */
     private String flowInstanceId;
+    /**
+     * 触发来源（IOT_TRAFFIC=客流阈值/IOT_BEACON=蓝牙信标/IOT_SIGNAL_LOSS=信号丢失超时）
+     * <p>
+     * 记录工单是由IoT设备的哪个检测规则触发的
+     */
+    private String triggerSource;
+    /**
+     * 触发规则ID（关联 ops_area_device_relation.id）
+     * <p>
+     * 记录具体是哪个设备关联配置触发的工单
+     */
+    private Long triggerRuleId;
+    /**
+     * 触发设备ID（关联 iot_device.id）
+     * <p>
+     * 记录触发工单的IoT设备（如客流计数器、蓝牙信标）
+     */
+    private Long triggerDeviceId;
+    /**
+     * 触发设备Key（冗余，便于查询）
+     */
+    private String triggerDeviceKey;
+    /**
+     * 受理人工牌设备ID（关联 iot_device.id）
+     * <p>
+     * 记录分配处理此工单的保洁员的工牌设备ID，用于自动到岗/完成检测
+     */
+    private Long assigneeDeviceId;
+    /**
+     * 受理人工牌设备Key（冗余，便于查询）
+     */
+    private String assigneeDeviceKey;
 
     // ==================== 便捷方法 ====================
 
diff --git a/viewsh-module-ops/viewsh-module-ops-biz/src/main/java/com/viewsh/module/ops/dal/mysql/log/OpsOrderCleanLogMapper.java b/viewsh-module-ops/viewsh-module-ops-biz/src/main/java/com/viewsh/module/ops/dal/mysql/log/OpsOrderCleanLogMapper.java
new file mode 100644
index 0000000..ee19935
--- /dev/null
+++ b/viewsh-module-ops/viewsh-module-ops-biz/src/main/java/com/viewsh/module/ops/dal/mysql/log/OpsOrderCleanLogMapper.java
@@ -0,0 +1,46 @@
+package com.viewsh.module.ops.dal.mysql.log;
+
+import com.viewsh.framework.mybatis.core.mapper.BaseMapperX;
+import com.viewsh.framework.mybatis.core.query.LambdaQueryWrapperX;
+import com.viewsh.module.ops.dal.dataobject.log.OpsOrderCleanLogDO;
+import org.apache.ibatis.annotations.Mapper;
+
+import java.util.List;
+
+/**
+ * 保洁业务日志 Mapper
+ *
+ * @author lzh
+ */
+@Mapper
+public interface OpsOrderCleanLogMapper extends BaseMapperX<OpsOrderCleanLogDO> {
+
+    /**
+     * 根据工单ID查询日志
+     */
+    default List<OpsOrderCleanLogDO> selectListByOpsOrderId(Long opsOrderId) {
+        return selectList(new LambdaQueryWrapperX<OpsOrderCleanLogDO>()
+                .eq(OpsOrderCleanLogDO::getOpsOrderId, opsOrderId)
+                .orderByDesc(OpsOrderCleanLogDO::getEventTime));
+    }
+
+    /**
+     * 根据保洁员查询日志
+     */
+    default List<OpsOrderCleanLogDO> selectListByCleanerId(Long cleanerId) {
+        return selectList(new LambdaQueryWrapperX<OpsOrderCleanLogDO>()
+                .eq(OpsOrderCleanLogDO::getCleanerId, cleanerId)
+                .orderByDesc(OpsOrderCleanLogDO::getEventTime));
+    }
+
+    /**
+     * 根据事件领域和类型查询日志
+     */
+    default List<OpsOrderCleanLogDO> selectListByDomainAndType(String eventDomain, String eventType) {
+        return selectList(new LambdaQueryWrapperX<OpsOrderCleanLogDO>()
+                .eq(OpsOrderCleanLogDO::getEventDomain, eventDomain)
+                .eq(OpsOrderCleanLogDO::getEventType, eventType)
+                .orderByDesc(OpsOrderCleanLogDO::getEventTime));
+    }
+
+}
diff --git a/viewsh-module-ops/viewsh-module-ops-biz/src/main/java/com/viewsh/module/ops/service/order/OpsOrderService.java b/viewsh-module-ops/viewsh-module-ops-biz/src/main/java/com/viewsh/module/ops/service/order/OpsOrderService.java
index ebe0866..2e30f78 100644
--- a/viewsh-module-ops/viewsh-module-ops-biz/src/main/java/com/viewsh/module/ops/service/order/OpsOrderService.java
+++ b/viewsh-module-ops/viewsh-module-ops-biz/src/main/java/com/viewsh/module/ops/service/order/OpsOrderService.java
@@ -106,4 +106,16 @@ public interface OpsOrderService {
      */
     void cancelOrder(Long orderId, String reason, OperatorTypeEnum operatorType, Long operatorId);
 
+    /**
+     * 更新工单集成字段（IoT 设备触发信息）
+     * <p>
+     * 用于更新工单的触发来源、触发设备、受理人工牌等集成相关字段
+     *
+     * @param orderId       工单ID
+     * @param triggerSource 触发来源（IOT_TRAFFIC/IOT_BEACON/IOT_SIGNAL_LOSS）
+     * @param triggerDeviceId 触发设备ID
+     * @param triggerDeviceKey 触发设备Key
+     */
+    void updateIntegrationFields(Long orderId, String triggerSource, Long triggerDeviceId, String triggerDeviceKey);
+
 }
diff --git a/viewsh-module-ops/viewsh-module-ops-biz/src/main/java/com/viewsh/module/ops/service/order/OpsOrderServiceImpl.java b/viewsh-module-ops/viewsh-module-ops-biz/src/main/java/com/viewsh/module/ops/service/order/OpsOrderServiceImpl.java
index d9db6bc..f4d6c42 100644
--- a/viewsh-module-ops/viewsh-module-ops-biz/src/main/java/com/viewsh/module/ops/service/order/OpsOrderServiceImpl.java
+++ b/viewsh-module-ops/viewsh-module-ops-biz/src/main/java/com/viewsh/module/ops/service/order/OpsOrderServiceImpl.java
@@ -281,6 +281,29 @@ public class OpsOrderServiceImpl implements OpsOrderService {
         log.info("取消工单成功: orderId={}, reason={}", orderId, reason);
     }
 
+    @Override
+    @Transactional(rollbackFor = Exception.class)
+    public void updateIntegrationFields(Long orderId, String triggerSource, Long triggerDeviceId, String triggerDeviceKey) {
+        // 1. 查询工单
+        OpsOrderDO order = opsOrderMapper.selectById(orderId);
+        if (order == null) {
+            throw new RuntimeException("工单不存在: " + orderId);
+        }
+
+        // 2. 更新集成字段
+        OpsOrderDO updateObj = new OpsOrderDO();
+        updateObj.setId(orderId);
+        updateObj.setTriggerSource(triggerSource);
+        updateObj.setTriggerDeviceId(triggerDeviceId);
+        updateObj.setTriggerDeviceKey(triggerDeviceKey);
+
+        // 3. 执行更新
+        opsOrderMapper.updateById(updateObj);
+
+        log.info("更新工单集成字段成功: orderId={}, triggerSource={}, triggerDeviceId={}",
+                orderId, triggerSource, triggerDeviceId);
+    }
+
     /**
      * 生成工单编号
      * 格式：WO + yyyyMMddHHmmss + 3位随机数