diff --git a/viewsh-module-ops/viewsh-module-ops-biz/src/main/java/com/viewsh/module/ops/core/lifecycle/OrderLifecycleManager.java b/viewsh-module-ops/viewsh-module-ops-biz/src/main/java/com/viewsh/module/ops/core/lifecycle/OrderLifecycleManager.java
index cbce021..14049b5 100644
--- a/viewsh-module-ops/viewsh-module-ops-biz/src/main/java/com/viewsh/module/ops/core/lifecycle/OrderLifecycleManager.java
+++ b/viewsh-module-ops/viewsh-module-ops-biz/src/main/java/com/viewsh/module/ops/core/lifecycle/OrderLifecycleManager.java
@@ -166,6 +166,25 @@ public interface OrderLifecycleManager {
      */
     void cancelOrder(Long orderId, Long operatorId, OperatorTypeEnum operatorType, String reason);
 
+    /**
+     * 强制完成工单（跳过状态规则校验，走完整责任链）
+     * <p>
+     * 适用于系统自动结单等场景：告警自动解除时工单可能处于任何非终态
+     * （QUEUED / DISPATCHED / CONFIRMED / ARRIVED / PAUSED），
+     * 需要直接跳转到 COMPLETED，同时确保队列清理和事件发布。
+     * <p>
+     * 与直接调用 {@code OrderStateMachine.forceTransition()} 的区别：
+     * 本方法走完整责任链（状态转换 → 队列同步 → 事件发布），
+     * 避免队列脏数据和 Redis 状态不一致。
+     *
+     * @param orderId      工单ID
+     * @param operatorId   操作人ID
+     * @param operatorType 操作人类型
+     * @param remark       完成备注
+     * @return 转换结果
+     */
+    OrderTransitionResult forceComplete(Long orderId, Long operatorId, OperatorTypeEnum operatorType, String remark);
+
     // ==================== 查询方法 ====================
 
     /**
diff --git a/viewsh-module-ops/viewsh-module-ops-biz/src/main/java/com/viewsh/module/ops/core/lifecycle/OrderLifecycleManagerImpl.java b/viewsh-module-ops/viewsh-module-ops-biz/src/main/java/com/viewsh/module/ops/core/lifecycle/OrderLifecycleManagerImpl.java
index e91d099..d593d05 100644
--- a/viewsh-module-ops/viewsh-module-ops-biz/src/main/java/com/viewsh/module/ops/core/lifecycle/OrderLifecycleManagerImpl.java
+++ b/viewsh-module-ops/viewsh-module-ops-biz/src/main/java/com/viewsh/module/ops/core/lifecycle/OrderLifecycleManagerImpl.java
@@ -346,6 +346,32 @@ public class OrderLifecycleManagerImpl implements OrderLifecycleManager {
                 .build());
     }
 
+    @Override
+    @Transactional(rollbackFor = Exception.class)
+    public OrderTransitionResult forceComplete(Long orderId, Long operatorId,
+                                               OperatorTypeEnum operatorType, String remark) {
+        log.info("强制完成工单: orderId={}, operatorId={}, operatorType={}, remark={}",
+                orderId, operatorId, operatorType, remark);
+
+        OpsOrderDO order = opsOrderMapper.selectById(orderId);
+        if (order == null) {
+            log.warn("强制完成工单失败，工单不存在: orderId={}", orderId);
+            return OrderTransitionResult.fail(orderId, "工单不存在");
+        }
+
+        OrderTransitionRequest request = OrderTransitionRequest.builder()
+                .orderId(orderId)
+                .targetStatus(WorkOrderStatusEnum.COMPLETED)
+                .operatorType(operatorType != null ? operatorType : OperatorTypeEnum.SYSTEM)
+                .operatorId(operatorId)
+                .reason(remark)
+                .assigneeId(order.getAssigneeId())
+                .forced(true)
+                .build();
+
+        return transition(request);
+    }
+
     // ==================== 查询方法 ====================
 
     @Override
diff --git a/viewsh-module-ops/viewsh-module-ops-biz/src/main/java/com/viewsh/module/ops/core/lifecycle/handler/StateTransitionHandler.java b/viewsh-module-ops/viewsh-module-ops-biz/src/main/java/com/viewsh/module/ops/core/lifecycle/handler/StateTransitionHandler.java
index b4bdaab..be75a49 100644
--- a/viewsh-module-ops/viewsh-module-ops-biz/src/main/java/com/viewsh/module/ops/core/lifecycle/handler/StateTransitionHandler.java
+++ b/viewsh-module-ops/viewsh-module-ops-biz/src/main/java/com/viewsh/module/ops/core/lifecycle/handler/StateTransitionHandler.java
@@ -38,13 +38,19 @@ public class StateTransitionHandler extends TransitionHandler {
 
         // 通过状态机执行状态转换
         try {
-            orderStateMachine.transition(
-                    order,
-                    targetStatus,
-                    request.getOperatorType() != null ? request.getOperatorType() : OperatorTypeEnum.SYSTEM,
-                    request.getOperatorId(),
-                    request.getReason()
-            );
+            OperatorTypeEnum operatorType = request.getOperatorType() != null
+                    ? request.getOperatorType() : OperatorTypeEnum.SYSTEM;
+
+            if (Boolean.TRUE.equals(request.getForced())) {
+                // 强制转换：跳过状态规则校验（用于系统自动结单等场景）
+                orderStateMachine.forceTransition(
+                        order, targetStatus, operatorType,
+                        request.getOperatorId(), request.getReason());
+            } else {
+                orderStateMachine.transition(
+                        order, targetStatus, operatorType,
+                        request.getOperatorId(), request.getReason());
+            }
 
             // 更新上下文中的状态
             context.setNewStatus(targetStatus);
diff --git a/viewsh-module-ops/viewsh-module-ops-biz/src/main/java/com/viewsh/module/ops/core/lifecycle/model/OrderTransitionRequest.java b/viewsh-module-ops/viewsh-module-ops-biz/src/main/java/com/viewsh/module/ops/core/lifecycle/model/OrderTransitionRequest.java
index 688d590..d578d4f 100644
--- a/viewsh-module-ops/viewsh-module-ops-biz/src/main/java/com/viewsh/module/ops/core/lifecycle/model/OrderTransitionRequest.java
+++ b/viewsh-module-ops/viewsh-module-ops-biz/src/main/java/com/viewsh/module/ops/core/lifecycle/model/OrderTransitionRequest.java
@@ -91,6 +91,14 @@ public class OrderTransitionRequest {
      */
     private PriorityEnum priority;
 
+    /**
+     * 是否强制转换（跳过状态规则校验）
+     * <p>
+     * 适用于系统自动结单等场景：告警自动解除时工单可能处于任何非终态，
+     * 需要直接跳转到 COMPLETED / CANCELLED，不经过中间状态。
+     */
+    private Boolean forced;
+
     /**
      * 扩展信息（可选）
      * <p>