diff --git a/viewsh-module-ops/viewsh-module-ops-api/src/main/java/com/viewsh/module/ops/enums/AreaTypeEnum.java b/viewsh-module-ops/viewsh-module-ops-api/src/main/java/com/viewsh/module/ops/enums/AreaTypeEnum.java
new file mode 100644
index 0000000..e52f80f
--- /dev/null
+++ b/viewsh-module-ops/viewsh-module-ops-api/src/main/java/com/viewsh/module/ops/enums/AreaTypeEnum.java
@@ -0,0 +1,39 @@
+package com.viewsh.module.ops.enums;
+
+import com.viewsh.framework.common.core.ArrayValuable;
+import lombok.AllArgsConstructor;
+import lombok.Getter;
+
+import java.util.Arrays;
+
+/**
+ * 区域类型枚举
+ *
+ * @author lzh
+ */
+@AllArgsConstructor
+@Getter
+public enum AreaTypeEnum implements ArrayValuable<String> {
+
+    PARK("PARK", "园区"),
+    BUILDING("BUILDING", "楼栋"),
+    FLOOR("FLOOR", "楼层"),
+    FUNCTION("FUNCTION", "功能区域");
+
+    public static final String[] ARRAYS = Arrays.stream(values()).map(AreaTypeEnum::getType).toArray(String[]::new);
+
+    /**
+     * 类型
+     */
+    private final String type;
+    /**
+     * 描述
+     */
+    private final String description;
+
+    @Override
+    public String[] array() {
+        return ARRAYS;
+    }
+
+}
diff --git a/viewsh-module-ops/viewsh-module-ops-api/src/main/java/com/viewsh/module/ops/enums/CleanerStatusEnum.java b/viewsh-module-ops/viewsh-module-ops-api/src/main/java/com/viewsh/module/ops/enums/CleanerStatusEnum.java
new file mode 100644
index 0000000..46115b5
--- /dev/null
+++ b/viewsh-module-ops/viewsh-module-ops-api/src/main/java/com/viewsh/module/ops/enums/CleanerStatusEnum.java
@@ -0,0 +1,80 @@
+package com.viewsh.module.ops.enums;
+
+import com.viewsh.framework.common.core.ArrayValuable;
+import lombok.AllArgsConstructor;
+import lombok.Getter;
+
+import java.util.Arrays;
+
+/**
+ * 保洁员状态枚举
+ *
+ * @author lzh
+ */
+@AllArgsConstructor
+@Getter
+public enum CleanerStatusEnum implements ArrayValuable<String> {
+
+    /**
+     * 空闲 - 可接新单
+     */
+    IDLE("idle", "空闲", true),
+
+    /**
+     * 忙碌 - 正在执行工单
+     */
+    BUSY("busy", "忙碌", false),
+
+    /**
+     * 暂停 - 临时离开（如吃饭、休息）
+     */
+    PAUSED("paused", "暂停", false),
+
+    /**
+     * 离线 - 工牌离线或无心跳
+     */
+    OFFLINE("offline", "离线", false);
+
+    public static final String[] ARRAYS = Arrays.stream(values()).map(CleanerStatusEnum::getCode).toArray(String[]::new);
+
+    /**
+     * 状态代码
+     */
+    private final String code;
+
+    /**
+     * 状态描述
+     */
+    private final String description;
+
+    /**
+     * 是否可接新单
+     */
+    private final boolean canAcceptNewOrder;
+
+    @Override
+    public String[] array() {
+        return ARRAYS;
+    }
+
+    /**
+     * 兼容旧版本：getStatus() 方法等同于 getCode()
+     */
+    public String getStatus() {
+        return code;
+    }
+
+    /**
+     * 根据code获取枚举
+     *
+     * @param code 状态代码
+     * @return 枚举实例，未找到返回OFFLINE
+     */
+    public static CleanerStatusEnum fromCode(String code) {
+        return Arrays.stream(values())
+            .filter(e -> e.getCode().equals(code))
+            .findFirst()
+            .orElse(OFFLINE);
+    }
+
+}
diff --git a/viewsh-module-ops/viewsh-module-ops-api/src/main/java/com/viewsh/module/ops/enums/DispatchModeEnum.java b/viewsh-module-ops/viewsh-module-ops-api/src/main/java/com/viewsh/module/ops/enums/DispatchModeEnum.java
new file mode 100644
index 0000000..5ba4b67
--- /dev/null
+++ b/viewsh-module-ops/viewsh-module-ops-api/src/main/java/com/viewsh/module/ops/enums/DispatchModeEnum.java
@@ -0,0 +1,38 @@
+package com.viewsh.module.ops.enums;
+
+import com.viewsh.framework.common.core.ArrayValuable;
+import lombok.AllArgsConstructor;
+import lombok.Getter;
+
+import java.util.Arrays;
+
+/**
+ * 派单模式枚举
+ *
+ * @author lzh
+ */
+@AllArgsConstructor
+@Getter
+public enum DispatchModeEnum implements ArrayValuable<String> {
+
+    NORMAL("NORMAL", "普通"),
+    SILENT("SILENT", "静默"),
+    URGENT("URGENT", "紧急插队");
+
+    public static final String[] ARRAYS = Arrays.stream(values()).map(DispatchModeEnum::getMode).toArray(String[]::new);
+
+    /**
+     * 模式
+     */
+    private final String mode;
+    /**
+     * 描述
+     */
+    private final String description;
+
+    @Override
+    public String[] array() {
+        return ARRAYS;
+    }
+
+}
diff --git a/viewsh-module-ops/viewsh-module-ops-api/src/main/java/com/viewsh/module/ops/enums/DispatchStrategyEnum.java b/viewsh-module-ops/viewsh-module-ops-api/src/main/java/com/viewsh/module/ops/enums/DispatchStrategyEnum.java
new file mode 100644
index 0000000..7a9cc7c
--- /dev/null
+++ b/viewsh-module-ops/viewsh-module-ops-api/src/main/java/com/viewsh/module/ops/enums/DispatchStrategyEnum.java
@@ -0,0 +1,104 @@
+package com.viewsh.module.ops.enums;
+
+import com.viewsh.framework.common.core.ArrayValuable;
+import lombok.AllArgsConstructor;
+import lombok.Getter;
+
+import java.util.Arrays;
+
+/**
+ * 派单策略枚举
+ * 定义工单派发给执行人员的策略
+ *
+ * @author lzh
+ */
+@AllArgsConstructor
+@Getter
+public enum DispatchStrategyEnum implements ArrayValuable<String> {
+
+    /**
+     * 自动派单 - 系统根据规则自动分配
+     * 规则包括：优先级、区域匹配、技能匹配、工作量平衡等
+     */
+    AUTO("auto", "自动派单"),
+
+    /**
+     * 手动派单 - 管理员手动指定执行人员
+     */
+    MANUAL("manual", "手动派单"),
+
+    /**
+     * 抢单模式 - 执行人员从工单池中主动抢单
+     */
+    GRAB("grab", "抢单模式"),
+
+    /**
+     * 区域优先 - 优先分配给该区域的人员
+     */
+    AREA_PRIORITY("area_priority", "区域优先"),
+
+    /**
+     * 最近距离 - 分配给距离最近的人员（基于地理位置）
+     */
+    NEAREST("nearest", "最近距离"),
+
+    /**
+     * 技能匹配 - 根据技能标签匹配执行人员
+     */
+    SKILL_MATCH("skill_match", "技能匹配"),
+
+    /**
+     * 工作量平衡 - 分配给当前工作量最少的人员
+     */
+    WORKLOAD_BALANCE("workload_balance", "工作量平衡"),
+
+    /**
+     * 轮询分配 - 按顺序轮询分配给可用人员
+     */
+    ROUND_ROBIN("round_robin", "轮询分配");
+
+    public static final String[] ARRAYS = Arrays.stream(values()).map(DispatchStrategyEnum::getStrategy).toArray(String[]::new);
+
+    /**
+     * 策略代码
+     */
+    private final String strategy;
+
+    /**
+     * 策略描述
+     */
+    private final String description;
+
+    @Override
+    public String[] array() {
+        return ARRAYS;
+    }
+
+    /**
+     * 根据strategy获取枚举
+     *
+     * @param strategy 策略代码
+     * @return 枚举实例，未找到返回AUTO
+     */
+    public static DispatchStrategyEnum fromStrategy(String strategy) {
+        return Arrays.stream(values())
+            .filter(e -> e.getStrategy().equals(strategy))
+            .findFirst()
+            .orElse(AUTO);
+    }
+
+    /**
+     * 判断是否为自动派单策略
+     */
+    public boolean isAuto() {
+        return this == AUTO || this == AREA_PRIORITY || this == NEAREST
+            || this == SKILL_MATCH || this == WORKLOAD_BALANCE || this == ROUND_ROBIN;
+    }
+
+    /**
+     * 判断是否需要人工干预
+     */
+    public boolean requireManualIntervention() {
+        return this == MANUAL || this == GRAB;
+    }
+}
diff --git a/viewsh-module-ops/viewsh-module-ops-api/src/main/java/com/viewsh/module/ops/enums/EventDomainEnum.java b/viewsh-module-ops/viewsh-module-ops-api/src/main/java/com/viewsh/module/ops/enums/EventDomainEnum.java
new file mode 100644
index 0000000..51a7311
--- /dev/null
+++ b/viewsh-module-ops/viewsh-module-ops-api/src/main/java/com/viewsh/module/ops/enums/EventDomainEnum.java
@@ -0,0 +1,41 @@
+package com.viewsh.module.ops.enums;
+
+import com.viewsh.framework.common.core.ArrayValuable;
+import lombok.AllArgsConstructor;
+import lombok.Getter;
+
+import java.util.Arrays;
+
+/**
+ * 事件领域枚举
+ *
+ * @author lzh
+ */
+@AllArgsConstructor
+@Getter
+public enum EventDomainEnum implements ArrayValuable<String> {
+
+    RULE("RULE", "规则引擎"),
+    DISPATCH("DISPATCH", "调度"),
+    BADGE("BADGE", "工牌"),
+    BEACON("BEACON", "信标"),
+    SYSTEM("SYSTEM", "系统"),
+    PERFORMANCE("PERFORMANCE", "绩效");
+
+    public static final String[] ARRAYS = Arrays.stream(values()).map(EventDomainEnum::getDomain).toArray(String[]::new);
+
+    /**
+     * 领域
+     */
+    private final String domain;
+    /**
+     * 描述
+     */
+    private final String description;
+
+    @Override
+    public String[] array() {
+        return ARRAYS;
+    }
+
+}
diff --git a/viewsh-module-ops/viewsh-module-ops-api/src/main/java/com/viewsh/module/ops/enums/FunctionTypeEnum.java b/viewsh-module-ops/viewsh-module-ops-api/src/main/java/com/viewsh/module/ops/enums/FunctionTypeEnum.java
new file mode 100644
index 0000000..0886399
--- /dev/null
+++ b/viewsh-module-ops/viewsh-module-ops-api/src/main/java/com/viewsh/module/ops/enums/FunctionTypeEnum.java
@@ -0,0 +1,42 @@
+package com.viewsh.module.ops.enums;
+
+import com.viewsh.framework.common.core.ArrayValuable;
+import lombok.AllArgsConstructor;
+import lombok.Getter;
+
+import java.util.Arrays;
+
+/**
+ * 功能类型枚举
+ *
+ * @author lzh
+ */
+@AllArgsConstructor
+@Getter
+public enum FunctionTypeEnum implements ArrayValuable<String> {
+
+    MALE_TOILET("MALE_TOILET", "男卫"),
+    FEMALE_TOILET("FEMALE_TOILET", "女卫"),
+    PUBLIC("PUBLIC", "公共区"),
+    ELEVATOR("ELEVATOR", "电梯厅"),
+    LOBBY("LOBBY", "大堂"),
+    CORRIDOR("CORRIDOR", "走廊"),
+    STAIRS("STAIRS", "楼梯间");
+
+    public static final String[] ARRAYS = Arrays.stream(values()).map(FunctionTypeEnum::getType).toArray(String[]::new);
+
+    /**
+     * 类型
+     */
+    private final String type;
+    /**
+     * 描述
+     */
+    private final String description;
+
+    @Override
+    public String[] array() {
+        return ARRAYS;
+    }
+
+}
diff --git a/viewsh-module-ops/viewsh-module-ops-api/src/main/java/com/viewsh/module/ops/enums/OperatorTypeEnum.java b/viewsh-module-ops/viewsh-module-ops-api/src/main/java/com/viewsh/module/ops/enums/OperatorTypeEnum.java
new file mode 100644
index 0000000..740d3cb
--- /dev/null
+++ b/viewsh-module-ops/viewsh-module-ops-api/src/main/java/com/viewsh/module/ops/enums/OperatorTypeEnum.java
@@ -0,0 +1,39 @@
+package com.viewsh.module.ops.enums;
+
+import com.viewsh.framework.common.core.ArrayValuable;
+import lombok.AllArgsConstructor;
+import lombok.Getter;
+
+import java.util.Arrays;
+
+/**
+ * 操作人类型枚举
+ *
+ * @author lzh
+ */
+@AllArgsConstructor
+@Getter
+public enum OperatorTypeEnum implements ArrayValuable<String> {
+
+    SYSTEM("SYSTEM", "系统"),
+    CLEANER("CLEANER", "保洁员"),
+    INSPECTOR("INSPECTOR", "巡检员"),
+    ADMIN("ADMIN", "管理员");
+
+    public static final String[] ARRAYS = Arrays.stream(values()).map(OperatorTypeEnum::getType).toArray(String[]::new);
+
+    /**
+     * 类型
+     */
+    private final String type;
+    /**
+     * 描述
+     */
+    private final String description;
+
+    @Override
+    public String[] array() {
+        return ARRAYS;
+    }
+
+}
diff --git a/viewsh-module-ops/viewsh-module-ops-api/src/main/java/com/viewsh/module/ops/enums/OrderQueueStatusEnum.java b/viewsh-module-ops/viewsh-module-ops-api/src/main/java/com/viewsh/module/ops/enums/OrderQueueStatusEnum.java
new file mode 100644
index 0000000..3d8fc27
--- /dev/null
+++ b/viewsh-module-ops/viewsh-module-ops-api/src/main/java/com/viewsh/module/ops/enums/OrderQueueStatusEnum.java
@@ -0,0 +1,112 @@
+package com.viewsh.module.ops.enums;
+
+import com.viewsh.framework.common.core.ArrayValuable;
+import lombok.AllArgsConstructor;
+import lombok.Getter;
+
+import java.util.Arrays;
+
+/**
+ * 工单队列状态枚举
+ *
+ * 队列状态职责：仅管理派单相关状态，不管理工单执行状态
+ * - 派单流程：WAITING → DISPATCHED
+ * - 异常流程：WAITING/DISPATCHED → FAILED/PAUSED/CANCELLED
+ * - 完成流程：DISPATCHED → COMPLETED
+ *
+ * @author lzh
+ */
+@AllArgsConstructor
+@Getter
+public enum OrderQueueStatusEnum implements ArrayValuable<String> {
+
+    /**
+     * 等待派单 - 工单已进入队列，等待派单引擎分配
+     */
+    WAITING("waiting", "等待派单"),
+
+    /**
+     * 已派单 - 已分配给执行人员，等待接单
+     */
+    DISPATCHED("dispatched", "已派单"),
+
+    /**
+     * 暂停中 - 任务暂停（如保洁员临时离线、P0任务打断等）
+     */
+    PAUSED("paused", "暂停中"),
+
+    /**
+     * 已完成 - 任务已完成
+     */
+    COMPLETED("completed", "已完成"),
+
+    /**
+     * 已取消 - 工单已取消
+     */
+    CANCELLED("cancelled", "已取消"),
+
+    /**
+     * 派单失败 - 派单失败，可重试
+     */
+    FAILED("failed", "派单失败");
+
+    public static final String[] ARRAYS = Arrays.stream(values()).map(OrderQueueStatusEnum::getStatus).toArray(String[]::new);
+
+    /**
+     * 状态代码
+     */
+    private final String status;
+
+    /**
+     * 状态描述
+     */
+    private final String description;
+
+    @Override
+    public String[] array() {
+        return ARRAYS;
+    }
+
+    /**
+     * 根据status获取枚举
+     *
+     * @param status 状态代码
+     * @return 枚举实例，未找到返回WAITING
+     */
+    public static OrderQueueStatusEnum fromStatus(String status) {
+        return Arrays.stream(values())
+            .filter(e -> e.getStatus().equals(status))
+            .findFirst()
+            .orElse(WAITING);
+    }
+
+    // ========== 业务判断方法 ==========
+
+    /**
+     * 判断是否为终态（不可变更）
+     */
+    public boolean isTerminal() {
+        return this == COMPLETED || this == CANCELLED || this == FAILED;
+    }
+
+    /**
+     * 判断是否可以取消
+     */
+    public boolean canCancel() {
+        return this == WAITING || this == DISPATCHED;
+    }
+
+    /**
+     * 判断是否正在处理中（已派单或暂停）
+     */
+    public boolean isProcessing() {
+        return this == DISPATCHED || this == PAUSED;
+    }
+
+    /**
+     * 判断是否可以分配执行人员（派单）
+     */
+    public boolean canAssign() {
+        return this == WAITING;
+    }
+}
diff --git a/viewsh-module-ops/viewsh-module-ops-api/src/main/java/com/viewsh/module/ops/enums/PriorityEnum.java b/viewsh-module-ops/viewsh-module-ops-api/src/main/java/com/viewsh/module/ops/enums/PriorityEnum.java
new file mode 100644
index 0000000..1ffa779
--- /dev/null
+++ b/viewsh-module-ops/viewsh-module-ops-api/src/main/java/com/viewsh/module/ops/enums/PriorityEnum.java
@@ -0,0 +1,96 @@
+package com.viewsh.module.ops.enums;
+
+import com.viewsh.framework.common.core.ArrayValuable;
+import lombok.AllArgsConstructor;
+import lombok.Getter;
+
+import java.util.Arrays;
+
+/**
+ * 工单优先级枚举
+ *
+ * @author lzh
+ */
+@AllArgsConstructor
+@Getter
+public enum PriorityEnum implements ArrayValuable<Integer> {
+
+    /**
+     * P0 - 紧急任务，需要立即处理，可打断当前执行的任务
+     * 场景：溢水、危险品泄漏、严重安全事故等
+     */
+    P0(0, "P0紧急", 0, true),
+
+    /**
+     * P1 - 高优先级任务，优先处理
+     * 场景：VIP客户投诉、重要访客接待、设备故障影响运营等
+     */
+    P1(1, "P1重要", 1, false),
+
+    /**
+     * P2 - 中等优先级任务，正常处理
+     * 场景：日常清洁超时、周期性保养等
+     */
+    P2(2, "P2普通", 2, false),
+
+    /**
+     * P3 - 普通任务，按正常流程处理
+     * 场景：日常巡检、例行清洁等
+     */
+    P3(3, "P3低优", 3, false);
+
+    public static final Integer[] ARRAYS = Arrays.stream(values()).map(PriorityEnum::getPriority).toArray(Integer[]::new);
+
+    /**
+     * 优先级级别（数字越小优先级越高）
+     */
+    private final Integer priority;
+
+    /**
+     * 描述
+     */
+    private final String description;
+
+    /**
+     * 队列排序权重（用于队列排序）
+     */
+    private final Integer queueOrder;
+
+    /**
+     * 是否可打断当前执行的任务
+     */
+    private final Boolean canInterrupt;
+
+    @Override
+    public Integer[] array() {
+        return ARRAYS;
+    }
+
+    /**
+     * 根据优先级级别获取枚举
+     *
+     * @param priority 优先级级别
+     * @return 枚举实例，未找到返回P3
+     */
+    public static PriorityEnum fromPriority(Integer priority) {
+        return Arrays.stream(values())
+            .filter(e -> e.getPriority().equals(priority))
+            .findFirst()
+            .orElse(P3);
+    }
+
+    /**
+     * 判断是否为紧急任务（P0）
+     */
+    public boolean isUrgent() {
+        return this == P0;
+    }
+
+    /**
+     * 判断优先级是否高于指定优先级
+     */
+    public boolean higherThan(PriorityEnum other) {
+        return this.priority < other.priority;
+    }
+
+}
diff --git a/viewsh-module-ops/viewsh-module-ops-api/src/main/java/com/viewsh/module/ops/enums/SourceTypeEnum.java b/viewsh-module-ops/viewsh-module-ops-api/src/main/java/com/viewsh/module/ops/enums/SourceTypeEnum.java
new file mode 100644
index 0000000..a358e8b
--- /dev/null
+++ b/viewsh-module-ops/viewsh-module-ops-api/src/main/java/com/viewsh/module/ops/enums/SourceTypeEnum.java
@@ -0,0 +1,39 @@
+package com.viewsh.module.ops.enums;
+
+import com.viewsh.framework.common.core.ArrayValuable;
+import lombok.AllArgsConstructor;
+import lombok.Getter;
+
+import java.util.Arrays;
+
+/**
+ * 工单来源类型枚举
+ *
+ * @author lzh
+ */
+@AllArgsConstructor
+@Getter
+public enum SourceTypeEnum implements ArrayValuable<String> {
+
+    TRAFFIC("TRAFFIC", "系统触发"),
+    INSPECTION("INSPECTION", "巡检发现"),
+    MANUAL("MANUAL", "手动创建"),
+    SCHEDULE("SCHEDULE", "定时排班");
+
+    public static final String[] ARRAYS = Arrays.stream(values()).map(SourceTypeEnum::getType).toArray(String[]::new);
+
+    /**
+     * 类型
+     */
+    private final String type;
+    /**
+     * 描述
+     */
+    private final String description;
+
+    @Override
+    public String[] array() {
+        return ARRAYS;
+    }
+
+}
diff --git a/viewsh-module-ops/viewsh-module-ops-api/src/main/java/com/viewsh/module/ops/enums/WorkOrderStatusEnum.java b/viewsh-module-ops/viewsh-module-ops-api/src/main/java/com/viewsh/module/ops/enums/WorkOrderStatusEnum.java
new file mode 100644
index 0000000..561ba9a
--- /dev/null
+++ b/viewsh-module-ops/viewsh-module-ops-api/src/main/java/com/viewsh/module/ops/enums/WorkOrderStatusEnum.java
@@ -0,0 +1,136 @@
+package com.viewsh.module.ops.enums;
+
+import com.viewsh.framework.common.core.ArrayValuable;
+import lombok.AllArgsConstructor;
+import lombok.Getter;
+
+import java.util.Arrays;
+
+/**
+ * 工单状态枚举（FSM状态机）
+ *
+ * 状态流转说明：
+ * - 通用流程：PENDING → ASSIGNED → ARRIVED → COMPLETED
+ * - 保洁流程：PENDING → QUEUED → DISPATCHED → CONFIRMED → ARRIVED → COMPLETED
+ *
+ * 保洁员状态变化：
+ * - IDLE: 可以接收新工单
+ * - CONFIRMED开始 → BUSY: 保洁员确认后转为忙碌
+ * - COMPLETED后: 检查队列 → 有任务保持BUSY，无任务转为IDLE
+ *
+ * @author lzh
+ */
+@AllArgsConstructor
+@Getter
+public enum WorkOrderStatusEnum implements ArrayValuable<String> {
+
+    // ========== 初始状态 ==========
+    PENDING("PENDING", "待分配"),
+
+    // ========== 保洁业务特有状态 ==========
+    /** 排队中 - 已推荐保洁员，在队列中等待推送 */
+    QUEUED("QUEUED", "排队中"),
+
+    /** 已推送 - 已推送到工牌，等待保洁员按键确认 */
+    DISPATCHED("DISPATCHED", "已推送"),
+
+    /** 保洁员已确认（保洁员按下确认按钮，此时保洁员状态转为BUSY） */
+    CONFIRMED("CONFIRMED", "已确认"),
+
+    // ========== 作业中 ==========
+    /** 已到岗/作业中（通用状态，保洁业务中表示感知信标开始作业） */
+    ARRIVED("ARRIVED", "已到岗"),
+
+    // ========== 暂停/完成/取消 ==========
+    PAUSED("PAUSED", "已暂停"),
+    COMPLETED("COMPLETED", "已完成"),
+    CANCELLED("CANCELLED", "已取消");
+
+    public static final String[] ARRAYS = Arrays.stream(values()).map(WorkOrderStatusEnum::getStatus).toArray(String[]::new);
+
+    /**
+     * 状态码
+     */
+    private final String status;
+    /**
+     * 状态描述
+     */
+    private final String description;
+
+    @Override
+    public String[] array() {
+        return ARRAYS;
+    }
+
+    // ========== 业务判断方法 ==========
+
+    /**
+     * 是否为终态（已完成或已取消）
+     */
+    public boolean isTerminal() {
+        return this == COMPLETED || this == CANCELLED;
+    }
+
+    /**
+     * 是否为保洁业务特有状态
+     */
+    public boolean isCleaningBusinessStatus() {
+        return this == QUEUED || this == DISPATCHED || this == CONFIRMED;
+    }
+
+    /**
+     * 是否可以确认（保洁员确认操作）
+     * 只有已推送状态可以确认
+     */
+    public boolean canConfirm() {
+        return this == DISPATCHED;
+    }
+
+    /**
+     * 是否可以开始作业（感知信标）
+     * 已确认或已推送状态都可以开始作业（兼容场景）
+     */
+    public boolean canStartWorking() {
+        return this == CONFIRMED || this == DISPATCHED;
+    }
+
+    /**
+     * 是否可以完成（作业完成或丢失信号）
+     * 只有已到岗状态可以完成
+     */
+    public boolean canComplete() {
+        return this == ARRIVED;
+    }
+
+    /**
+     * 是否可以暂停
+     */
+    public boolean canPause() {
+        return this == ARRIVED || this == CONFIRMED;
+    }
+
+    /**
+     * 是否可以取消
+     */
+    public boolean canCancel() {
+        return !isTerminal();
+    }
+
+    /**
+     * 根据status获取枚举
+     *
+     * @param status 状态代码
+     * @return 枚举实例，未找到返回PENDING
+     */
+    public static WorkOrderStatusEnum fromStatus(String status) {
+        if (status == null) {
+            return PENDING;
+        }
+        for (WorkOrderStatusEnum statusEnum : values()) {
+            if (statusEnum.getStatus().equals(status)) {
+                return statusEnum;
+            }
+        }
+        return PENDING;
+    }
+}
diff --git a/viewsh-module-ops/viewsh-module-ops-api/src/main/java/com/viewsh/module/ops/enums/WorkOrderTypeEnum.java b/viewsh-module-ops/viewsh-module-ops-api/src/main/java/com/viewsh/module/ops/enums/WorkOrderTypeEnum.java
new file mode 100644
index 0000000..66fe516
--- /dev/null
+++ b/viewsh-module-ops/viewsh-module-ops-api/src/main/java/com/viewsh/module/ops/enums/WorkOrderTypeEnum.java
@@ -0,0 +1,39 @@
+package com.viewsh.module.ops.enums;
+
+import com.viewsh.framework.common.core.ArrayValuable;
+import lombok.AllArgsConstructor;
+import lombok.Getter;
+
+import java.util.Arrays;
+
+/**
+ * 工单类型枚举
+ *
+ * @author lzh
+ */
+@AllArgsConstructor
+@Getter
+public enum WorkOrderTypeEnum implements ArrayValuable<String> {
+
+    CLEAN("CLEAN", "保洁"),
+    REPAIR("REPAIR", "维修"),
+    SECURITY("SECURITY", "安保"),
+    SERVICE("SERVICE", "客服");
+
+    public static final String[] ARRAYS = Arrays.stream(values()).map(WorkOrderTypeEnum::getType).toArray(String[]::new);
+
+    /**
+     * 类型
+     */
+    private final String type;
+    /**
+     * 描述
+     */
+    private final String description;
+
+    @Override
+    public String[] array() {
+        return ARRAYS;
+    }
+
+}
diff --git a/viewsh-module-ops/viewsh-module-ops-api/src/main/java/com/viewsh/module/ops/package-info.java b/viewsh-module-ops/viewsh-module-ops-api/src/main/java/com/viewsh/module/ops/package-info.java
deleted file mode 100644
index 2e5e576..0000000
--- a/viewsh-module-ops/viewsh-module-ops-api/src/main/java/com/viewsh/module/ops/package-info.java
+++ /dev/null
@@ -1,7 +0,0 @@
-/**
- * ops 模块 API，存放工单、基础数据的 DTO 和 Feign 接口
- * 
- * 1. Controller URL：以 /ops/ 开头，避免和其它 Module 冲突
- * 2. DataObject 表名：以 ops_ 开头，方便在数据库中区分
- */
-package com.viewsh.module.ops;