diff --git a/viewsh-module-ops/viewsh-module-ops-api/src/main/java/com/viewsh/module/ops/enums/OrderQueueStatusEnum.java b/viewsh-module-ops/viewsh-module-ops-api/src/main/java/com/viewsh/module/ops/enums/OrderQueueStatusEnum.java
index 3d8fc27..7b726ae 100644
--- a/viewsh-module-ops/viewsh-module-ops-api/src/main/java/com/viewsh/module/ops/enums/OrderQueueStatusEnum.java
+++ b/viewsh-module-ops/viewsh-module-ops-api/src/main/java/com/viewsh/module/ops/enums/OrderQueueStatusEnum.java
@@ -9,46 +9,45 @@ import java.util.Arrays;
 /**
  * 工单队列状态枚举
  *
- * 队列状态职责：仅管理派单相关状态，不管理工单执行状态
- * - 派单流程：WAITING → DISPATCHED
- * - 异常流程：WAITING/DISPATCHED → FAILED/PAUSED/CANCELLED
- * - 完成流程：DISPATCHED → COMPLETED
+ * 队列状态职责：管理工单在队列中的生命周期
+ * - 正常流程：WAITING → PROCESSING → REMOVED
+ * - 中断流程：PROCESSING → PAUSED → PROCESSING → REMOVED
+ *
+ * 状态映射关系：
+ * - WAITING: 工单状态 QUEUED（等待派单）
+ * - PROCESSING: 工单状态 DISPATCHED/CONFIRMED/ARRIVED（处理中）
+ * - PAUSED: 工单状态 PAUSED（已暂停）
+ * - REMOVED: 工单状态 COMPLETED/CANCELLED（已移除）
  *
  * @author lzh
  */
 @AllArgsConstructor
 @Getter
 public enum OrderQueueStatusEnum implements ArrayValuable<String> {
-
     /**
      * 等待派单 - 工单已进入队列，等待派单引擎分配
+     * 对应工单状态: QUEUED
      */
-    WAITING("waiting", "等待派单"),
+    WAITING("waiting", "等待中"),
 
     /**
-     * 已派单 - 已分配给执行人员，等待接单
+     * 处理中 - 任务已下发，正在处理（包括：已下发、已确认、已到岗）
+     * 对应工单状态: DISPATCHED / CONFIRMED / ARRIVED
      */
-    DISPATCHED("dispatched", "已派单"),
+    PROCESSING("processing", "处理中"),
+
 
     /**
-     * 暂停中 - 任务暂停（如保洁员临时离线、P0任务打断等）
+     * 暂停中 - 任务暂停（如P0任务打断、保洁员临时离线等）
+     * 对应工单状态: PAUSED
      */
     PAUSED("paused", "暂停中"),
 
     /**
-     * 已完成 - 任务已完成
+     * 已移除 - 任务已完成或已取消
+     * 对应工单状态: COMPLETED / CANCELLED
      */
-    COMPLETED("completed", "已完成"),
-
-    /**
-     * 已取消 - 工单已取消
-     */
-    CANCELLED("cancelled", "已取消"),
-
-    /**
-     * 派单失败 - 派单失败，可重试
-     */
-    FAILED("failed", "派单失败");
+    REMOVED("removed", "已移除");
 
     public static final String[] ARRAYS = Arrays.stream(values()).map(OrderQueueStatusEnum::getStatus).toArray(String[]::new);
 
@@ -74,6 +73,20 @@ public enum OrderQueueStatusEnum implements ArrayValuable<String> {
      * @return 枚举实例，未找到返回WAITING
      */
     public static OrderQueueStatusEnum fromStatus(String status) {
+        if (status == null) {
+            return WAITING;
+        }
+        
+        // 兼容旧状态值
+        switch (status) {
+            case "dispatched":
+                return PROCESSING;
+            case "completed":
+                return REMOVED;
+            default:
+                break;
+        }
+        
         return Arrays.stream(values())
             .filter(e -> e.getStatus().equals(status))
             .findFirst()
@@ -86,21 +99,21 @@ public enum OrderQueueStatusEnum implements ArrayValuable<String> {
      * 判断是否为终态（不可变更）
      */
     public boolean isTerminal() {
-        return this == COMPLETED || this == CANCELLED || this == FAILED;
+        return this == REMOVED;
     }
 
     /**
      * 判断是否可以取消
      */
     public boolean canCancel() {
-        return this == WAITING || this == DISPATCHED;
+        return this == WAITING || this == PROCESSING;
     }
 
     /**
-     * 判断是否正在处理中（已派单或暂停）
+     * 判断是否正在处理中
      */
     public boolean isProcessing() {
-        return this == DISPATCHED || this == PAUSED;
+        return this == PROCESSING;
     }
 
     /**
@@ -109,4 +122,18 @@ public enum OrderQueueStatusEnum implements ArrayValuable<String> {
     public boolean canAssign() {
         return this == WAITING;
     }
+
+    /**
+     * 判断是否可以恢复（从暂停状态恢复）
+     */
+    public boolean canResume() {
+        return this == PAUSED;
+    }
+
+    /**
+     * 判断是否为暂停状态
+     */
+    public boolean isPaused() {
+        return this == PAUSED;
+    }
 }