diff --git a/viewsh-module-ops/viewsh-module-environment-biz/src/main/java/com/viewsh/module/ops/environment/constants/CleanNotificationConstants.java b/viewsh-module-ops/viewsh-module-environment-biz/src/main/java/com/viewsh/module/ops/environment/constants/CleanNotificationConstants.java
index 551f84e..8d77f89 100644
--- a/viewsh-module-ops/viewsh-module-environment-biz/src/main/java/com/viewsh/module/ops/environment/constants/CleanNotificationConstants.java
+++ b/viewsh-module-ops/viewsh-module-environment-biz/src/main/java/com/viewsh/module/ops/environment/constants/CleanNotificationConstants.java
@@ -170,7 +170,7 @@ public class CleanNotificationConstants {
          */
         public static final String TASK_RESUMED = "任务已恢复，请继续完成%s的清洁";
 
-        // ==================== 按���查询播报 ====================
+        // ==================== 按键查询播报 ====================
 
         /**
          * 按键查询播报（有工单时）
@@ -361,11 +361,9 @@ public class CleanNotificationConstants {
          * @return 播报内容
          */
         public static String buildQuery(String areaName, int pendingCount) {
-            // 处理区域名称
-            String name = (areaName != null && !areaName.isEmpty()) ? areaName : DEFAULT_AREA_NAME;
-
-            // 有当前工单
-            if (name != null && !name.isEmpty()) {
+            // 有当前工单（areaName 非空表示存在进行中的工单）
+            if (areaName != null && !areaName.isEmpty()) {
+                String name = areaName;
                 if (pendingCount > 0) {
                     // 当前工单 + 待办数量
                     return String.format(VoiceTemplate.QUERY_AREA_AND_PENDING, name, pendingCount);
diff --git a/viewsh-module-ops/viewsh-module-environment-biz/src/main/java/com/viewsh/module/ops/environment/integration/listener/CleanOrderEventListener.java b/viewsh-module-ops/viewsh-module-environment-biz/src/main/java/com/viewsh/module/ops/environment/integration/listener/CleanOrderEventListener.java
index 8d40650..89f55f3 100644
--- a/viewsh-module-ops/viewsh-module-environment-biz/src/main/java/com/viewsh/module/ops/environment/integration/listener/CleanOrderEventListener.java
+++ b/viewsh-module-ops/viewsh-module-environment-biz/src/main/java/com/viewsh/module/ops/environment/integration/listener/CleanOrderEventListener.java
@@ -437,24 +437,32 @@ public class CleanOrderEventListener {
 
         Long deviceId = event.getAssigneeId();
         if (deviceId != null) {
-            // 发送完成通知（语音播报）
-            asyncSendOrderCompletedNotification(event.getOrderId(), deviceId);
-            // 自动推送下一个任务（异步）
-            asyncDispatchNext(deviceId, event.getOrderId());
+            // 异步执行：先发送完成通知，等待5秒后再派发下一个任务
+            asyncCompleteAndDispatchNext(event.getOrderId(), deviceId);
         }
     }
 
     /**
-     * 异步推送下一个任务
+     * 异步执行工单完成后的通知和派单
+     * <p>
+     * 保证顺序：先播报"工单已完成"，间隔5秒后再派发下一个任务（触发"新工单来啦"）
+     * 避免两条语音播报顺序混乱或被覆盖
      */
     @Async("ops-task-executor")
-    public void asyncDispatchNext(Long deviceId, Long completedOrderId) {
-        cleanOrderService.autoDispatchNextOrder(completedOrderId, deviceId);
-    }
-
-    @Async("ops-task-executor")
-    public void asyncSendOrderCompletedNotification(Long orderId, Long deviceId) {
+    public void asyncCompleteAndDispatchNext(Long orderId, Long deviceId) {
+        // 1. 先发送完成通知
         sendOrderCompletedNotification(orderId, deviceId);
+
+        // 2. 等待5秒，确保完成语音播报完毕后再触发下一个任务的通知
+        try {
+            Thread.sleep(5000);
+        } catch (InterruptedException e) {
+            Thread.currentThread().interrupt();
+            log.warn("[CleanOrderEventListener] 等待被中断: orderId={}", orderId);
+        }
+
+        // 3. 自动推送下一个任务
+        cleanOrderService.autoDispatchNextOrder(orderId, deviceId);
     }
 
     // ==================== 通知方法 ====================