feat(ops): 新增手动操作枚举与模型定义

引入统一手动动作基础设施：
- ManualActionTypeEnum: 手动动作类型（创建/派单/取消/完单/升级）
- OrderActionSourceEnum: 动作来源（管理后台/开放接口）
- OrderAuditPayloadKeys: 审计 payload 标准化 key
- OrderEventTypeEnum: 事件类型枚举值对齐状态机（DISPATCHED/QUEUED/CONFIRMED）
- OperatorContext: 统一操作人上下文
- *Command: 手动动作命令模型（Dispatch/Cancel/Complete/UpgradePriority）
- OrderBusinessStrategy: 条线策略接口

Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>

viewsh-module-ops/viewsh-module-ops-api/src/main/java/com/viewsh/module/ops/enums/ManualActionTypeEnum.java

@@ -0,0 +1,26 @@
+package com.viewsh.module.ops.enums;
+
+import lombok.AllArgsConstructor;
+import lombok.Getter;
+
+/**
+ * 手动动作类型枚举
+ * <p>
+ * 标识管理员手动执行的工单操作类型，用于审计日志的 actionType 字段。
+ *
+ * @author lzh
+ */
+@Getter
+@AllArgsConstructor
+public enum ManualActionTypeEnum {
+
+    MANUAL_CREATE("MANUAL_CREATE", "手动创建"),
+    MANUAL_DISPATCH("MANUAL_DISPATCH", "手动派单"),
+    MANUAL_UPGRADE_PRIORITY("MANUAL_UPGRADE_PRIORITY", "手动升级优先级"),
+    MANUAL_CANCEL("MANUAL_CANCEL", "手动取消"),
+    MANUAL_COMPLETE("MANUAL_COMPLETE", "手动完单"),
+    ;
+
+    private final String type;
+    private final String name;
+}

viewsh-module-ops/viewsh-module-ops-api/src/main/java/com/viewsh/module/ops/enums/OrderActionSourceEnum.java

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+package com.viewsh.module.ops.enums;
+
+import lombok.AllArgsConstructor;
+import lombok.Getter;
+
+/**
+ * 工单动作来源枚举
+ * <p>
+ * 标识手动动作的发起来源渠道。
+ *
+ * @author lzh
+ */
+@Getter
+@AllArgsConstructor
+public enum OrderActionSourceEnum {
+
+    ADMIN_CONSOLE("ADMIN_CONSOLE", "管理后台"),
+    OPEN_API("OPEN_API", "开放接口"),
+    SYSTEM_TASK("SYSTEM_TASK", "系统定时任务"),
+    ;
+
+    private final String source;
+    private final String name;
+}

viewsh-module-ops/viewsh-module-ops-api/src/main/java/com/viewsh/module/ops/enums/OrderAuditPayloadKeys.java

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+package com.viewsh.module.ops.enums;
+
+/**
+ * 工单审计 payload 键名常量
+ * <p>
+ * 统一 ops_business_event_log.event_payload 中的稳定键名，
+ * 确保保洁/安保/工程/客服各条线写入一致的 payload 结构。
+ *
+ * @author lzh
+ */
+public final class OrderAuditPayloadKeys {
+
+    private OrderAuditPayloadKeys() {}
+
+    // ===== 通用字段 =====
+    public static final String BUSINESS_TYPE = "businessType";
+    public static final String ACTION_TYPE = "actionType";
+    public static final String MANUAL = "manual";
+    public static final String SOURCE = "source";
+    public static final String REASON = "reason";
+
+    // ===== 派单相关 =====
+    public static final String ASSIGNEE_ID = "assigneeId";
+    public static final String ASSIGNEE_NAME = "assigneeName";
+
+    // ===== 优先级相关 =====
+    public static final String OLD_PRIORITY = "oldPriority";
+    public static final String NEW_PRIORITY = "newPriority";
+
+    // ===== 完单相关 =====
+    public static final String RESULT = "result";
+}

viewsh-module-ops/viewsh-module-ops-api/src/main/java/com/viewsh/module/ops/enums/OrderEventTypeEnum.java

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+package com.viewsh.module.ops.enums;
+
+import lombok.AllArgsConstructor;
+import lombok.Getter;
+
+/**
+ * 工单事件类型枚举
+ * <p>
+ * 标准化 ops_order_event.event_type 字段的值，
+ * 禁止在 controller/service/listener 中散落使用裸字符串。
+ *
+ * @author lzh
+ */
+@Getter
+@AllArgsConstructor
+public enum OrderEventTypeEnum {
+
+    CREATE("CREATE", "工单创建"),
+    ASSIGN("ASSIGN", "工单分配"),
+    ENQUEUE("QUEUED", "任务入队"),
+    DISPATCH("DISPATCHED", "任务派发"),
+    ACCEPT("ACCEPT", "接单确认"),
+    CONFIRM("CONFIRMED", "工单确认"),
+    ARRIVE("ARRIVE", "到岗确认"),
+    PAUSE("PAUSE", "工单暂停"),
+    RESUME("RESUME", "恢复作业"),
+    COMPLETE("COMPLETE", "工单完成"),
+    CANCEL("CANCEL", "工单取消"),
+    UPGRADE_PRIORITY("UPGRADE_PRIORITY", "优先级升级"),
+    ;
+
+    private final String type;
+    private final String name;
+}