diff --git a/viewsh-module-ops/viewsh-module-environment-biz/src/main/java/com/viewsh/module/ops/environment/constants/CleanNotificationConstants.java b/viewsh-module-ops/viewsh-module-environment-biz/src/main/java/com/viewsh/module/ops/environment/constants/CleanNotificationConstants.java
index e59ffad..8d87c9d 100644
--- a/viewsh-module-ops/viewsh-module-environment-biz/src/main/java/com/viewsh/module/ops/environment/constants/CleanNotificationConstants.java
+++ b/viewsh-module-ops/viewsh-module-environment-biz/src/main/java/com/viewsh/module/ops/environment/constants/CleanNotificationConstants.java
@@ -278,6 +278,21 @@ public class CleanNotificationConstants {
             return String.format(VoiceTemplate.ORDER_CONFIRMED, areaName);
         }
 
+        /**
+         * 构建工单到岗播报
+         *
+         * @param order 工单信息
+         * @return 播报内容
+         */
+        public static String buildOrderArrived(OpsOrderDO order) {
+            if (order == null) {
+                return VoiceTemplate.ORDER_ARRIVED_SHORT;
+            }
+
+            String areaName = order.getLocation() != null ? order.getLocation() : DEFAULT_AREA_NAME;
+            return String.format(VoiceTemplate.ORDER_ARRIVED, areaName);
+        }
+
         /**
          * 构建待办增加播报
          *
diff --git a/viewsh-module-ops/viewsh-module-environment-biz/src/main/java/com/viewsh/module/ops/environment/integration/listener/CleanOrderEventListener.java b/viewsh-module-ops/viewsh-module-environment-biz/src/main/java/com/viewsh/module/ops/environment/integration/listener/CleanOrderEventListener.java
index 137584d..b0f5d67 100644
--- a/viewsh-module-ops/viewsh-module-environment-biz/src/main/java/com/viewsh/module/ops/environment/integration/listener/CleanOrderEventListener.java
+++ b/viewsh-module-ops/viewsh-module-environment-biz/src/main/java/com/viewsh/module/ops/environment/integration/listener/CleanOrderEventListener.java
@@ -298,6 +298,12 @@ public class CleanOrderEventListener {
     public void handleArrived(OrderStateChangedEvent event) {
         Long orderId = event.getOrderId();
 
+        // 获取 deviceId（优先从 payload 获取，其次使用 operatorId）
+        Long deviceId = event.getPayloadLong("deviceId");
+        if (deviceId == null) {
+            deviceId = event.getOperatorId();
+        }
+
         // 1. 记录到岗时间到扩展表
         OpsOrderCleanExtDO updateObj = new OpsOrderCleanExtDO();
         updateObj.setOpsOrderId(orderId);
@@ -307,7 +313,14 @@ public class CleanOrderEventListener {
         // 2. 计算并更新响应时长（下发→到岗，排除暂停时间）
         updateResponseSeconds(orderId);
 
-        log.info("[CleanOrderEventListener] 到岗时间已记录: orderId={}", orderId);
+        // 3. 语音播报提醒开始作业
+        if (deviceId != null) {
+            OpsOrderDO order = opsOrderMapper.selectById(orderId);
+            String arrivedMessage = CleanNotificationConstants.VoiceBuilder.buildOrderArrived(order);
+            playVoice(deviceId, arrivedMessage);
+        }
+
+        log.info("[CleanOrderEventListener] 到岗时间已记录: orderId={}, deviceId={}", orderId, deviceId);
     }
 
     /**