告警-工单解耦：企微交互+Agent全面切换到工单驱动

Part A: 数据层 - 新增 WechatCardState 模型（order_id ↔ alarm_id 映射 + response_code） - 新建 models_iot.py（IoT 工单只读 ORM：ops_order + security_ext + clean_ext） - config.py 新增 IOT_DATABASE_URL 配置 Part B: 企微解耦（alarm_id → order_id） - wechat_service: response_code 存储迁移到 wechat_card_state，集中 helper - 卡片发送/更新方法改用 order_id，按钮 key: confirm_{order_id} - wechat_callback: 按钮解析改 order_id，反查 alarm_id（可空） - wechat_notify_api: send-card/sync-status 以 orderId 为主键 - yudao_aiot_alarm: 卡片操作改用 order_id，删重复 helper Part C: Agent 工具全面改为工单驱动 - 新建 order_query.py（查 IoT ops_order，支持安保+保洁工单） - 新建 order_action.py（操作工单状态 + 提交处理结果） - 更新 prompts.py 为工单助手 - 更新工具注册（__init__.py） Part D: 日报改为工单驱动 - daily_report_service 从查 alarm_event 改为查 IoT ops_order + 扩展表 - 支持安保+保洁工单统计
2026-03-31 10:49:42 +08:00
parent 93148fe85b
commit 63a8d5a8f2
14 changed files with 1019 additions and 343 deletions
--- a/app/config.py
+++ b/app/config.py
@@ -125,6 +125,7 @@ class CameraNameConfig:
 class Settings(BaseModel):
    """全局配置"""
    database: DatabaseConfig = DatabaseConfig()
+    iot_database_url: str = ""  # IoT 平台数据库（跨库只读查询）
    cos: COSConfig = COSConfig()
    app: AppConfig = AppConfig()
    ai_model: AIModelConfig = AIModelConfig()
@@ -147,6 +148,7 @@ def load_settings() -> Settings:
        database=DatabaseConfig(
            url=os.getenv("DATABASE_URL", "sqlite:///./data/alert_platform.db"),
        ),
+        iot_database_url=os.getenv("IOT_DATABASE_URL", ""),
        cos=COSConfig(
            region=os.getenv("COS_REGION", "ap-beijing"),
            bucket=os.getenv("COS_BUCKET", ""),
--- a/app/models.py
+++ b/app/models.py
@@ -568,6 +568,18 @@ class CameraAreaBinding(Base):
    created_at = Column(DateTime, default=beijing_now)


+class WechatCardState(Base):
+    """企微卡片状态表（order_id ↔ alarm_id 映射 + response_code）"""
+    __tablename__ = "wechat_card_state"
+
+    order_id = Column(String(64), primary_key=True, comment="IoT工单ID(ops_order.id)")
+    response_code = Column(String(255), nullable=True, comment="企微卡片 response_code")
+    alarm_id = Column(String(64), nullable=True, comment="关联告警ID（可空）")
+    created_at = Column(DateTime, default=lambda: beijing_now())
+    updated_at = Column(DateTime, default=lambda: beijing_now(),
+                        onupdate=lambda: beijing_now())
+
+
 class AreaPersonBinding(Base):
    """区域-人员通知绑定"""
    __tablename__ = "area_person_binding"
--- a/app/models_iot.py
+++ b/app/models_iot.py
@@ -0,0 +1,138 @@
+"""
+IoT 工单只读 ORM 模型
+
+映射 aiot-platform 库的工单表，vsp-service 通过第二个 SQLAlchemy 引擎跨库只读查询。
+"""
+
+from datetime import datetime
+from typing import Optional
+
+from sqlalchemy import (
+    Column, String, Integer, SmallInteger, BigInteger, DateTime, Text,
+    create_engine, Index,
+)
+from sqlalchemy.orm import declarative_base, sessionmaker
+
+from app.config import settings
+from app.utils.logger import logger
+
+IotBase = declarative_base()
+
+
+class IotOpsOrder(IotBase):
+    """IoT 通用工单主表（只读）"""
+    __tablename__ = "ops_order"
+
+    id = Column(BigInteger, primary_key=True)
+    order_code = Column(String(64), comment="工单编号")
+    order_type = Column(String(32), comment="工单类型: SECURITY/CLEAN")
+    title = Column(String(200), comment="工单标题")
+    description = Column(Text, comment="工单描述")
+    priority = Column(SmallInteger, comment="优先级: 0低/1中/2高")
+    status = Column(String(32), comment="状态: PENDING/ASSIGNED/ARRIVED/PAUSED/COMPLETED/CANCELLED")
+    area_id = Column(BigInteger, comment="区域ID")
+    location = Column(String(200), comment="位置")
+    assignee_id = Column(BigInteger, comment="指派人ID")
+    assignee_name = Column(String(100), comment="指派人姓名")
+    start_time = Column(DateTime, comment="开始时间")
+    end_time = Column(DateTime, comment="结束时间")
+    creator = Column(String(64), comment="创建者")
+    create_time = Column(DateTime, comment="创建时间")
+    update_time = Column(DateTime, comment="更新时间")
+    deleted = Column(SmallInteger, default=0, comment="是否删除")
+    tenant_id = Column(BigInteger, default=0, comment="租户编号")
+
+
+class IotOpsOrderSecurityExt(IotBase):
+    """安保工单扩展表（只读）"""
+    __tablename__ = "ops_order_security_ext"
+
+    id = Column(BigInteger, primary_key=True)
+    ops_order_id = Column(BigInteger, nullable=False, comment="工单ID")
+    alarm_id = Column(String(64), comment="关联告警ID")
+    alarm_type = Column(String(32), comment="告警类型")
+    camera_id = Column(String(64), comment="摄像头ID")
+    camera_name = Column(String(128), comment="摄像头名称")
+    roi_id = Column(String(64), comment="ROI区域ID")
+    image_url = Column(String(512), comment="截图URL")
+    assigned_user_id = Column(BigInteger, comment="处理人ID")
+    assigned_user_name = Column(String(100), comment="处理人姓名")
+    result = Column(Text, comment="处理结果")
+    result_img_urls = Column(Text, comment="结果图片URL")
+    false_alarm = Column(SmallInteger, comment="是否误报")
+    dispatched_time = Column(DateTime, comment="派单时间")
+    confirmed_time = Column(DateTime, comment="确认时间")
+    completed_time = Column(DateTime, comment="完成时间")
+    creator = Column(String(64))
+    create_time = Column(DateTime)
+    updater = Column(String(64))
+    update_time = Column(DateTime)
+    deleted = Column(SmallInteger, default=0)
+    tenant_id = Column(BigInteger, default=0)
+
+
+class IotOpsOrderCleanExt(IotBase):
+    """保洁工单扩展表（只读）"""
+    __tablename__ = "ops_order_clean_ext"
+
+    id = Column(BigInteger, primary_key=True)
+    ops_order_id = Column(BigInteger, nullable=False, comment="工单ID")
+    is_auto = Column(SmallInteger, default=1, comment="是否自动工单")
+    expected_duration = Column(Integer, comment="预计作业时长(分钟)")
+    arrived_time = Column(DateTime, comment="实际到岗时间")
+    completed_time = Column(DateTime, comment="实际完成时间")
+    pause_start_time = Column(DateTime, comment="暂停开始时间")
+    pause_end_time = Column(DateTime, comment="暂停结束时间")
+    total_pause_seconds = Column(Integer, default=0, comment="累计暂停时长(秒)")
+    cleaning_type = Column(String(32), comment="保洁类型: ROUTINE/DEEP/SPOT/EMERGENCY")
+    difficulty_level = Column(SmallInteger, comment="难度等级(1-5)")
+    creator = Column(String(64))
+    create_time = Column(DateTime)
+    updater = Column(String(64))
+    update_time = Column(DateTime)
+    deleted = Column(SmallInteger, default=0)
+    tenant_id = Column(BigInteger, default=0)
+    dispatched_time = Column(DateTime, comment="实际下发时间")
+    first_dispatched_time = Column(DateTime, comment="首次下发时间")
+
+
+# ==================== IoT 数据库连接管理 ====================
+
+_iot_engine = None
+_IotSessionLocal = None
+
+
+def get_iot_engine():
+    """获取 IoT 数据库引擎（懒初始化）"""
+    global _iot_engine
+    if _iot_engine is None:
+        iot_url = settings.iot_database_url
+        if not iot_url:
+            raise RuntimeError("IOT_DATABASE_URL 未配置，无法连接 IoT 数据库")
+        _iot_engine = create_engine(
+            iot_url,
+            echo=False,
+            pool_recycle=1800,
+            pool_pre_ping=True,
+        )
+        logger.info(f"IoT 数据库引擎已创建")
+    return _iot_engine
+
+
+def get_iot_session():
+    """获取 IoT 数据库只读 session"""
+    global _IotSessionLocal
+    if _IotSessionLocal is None:
+        _IotSessionLocal = sessionmaker(
+            bind=get_iot_engine(), autocommit=False, autoflush=False,
+        )
+    return _IotSessionLocal()
+
+
+def close_iot_db():
+    """关闭 IoT 数据库连接"""
+    global _iot_engine, _IotSessionLocal
+    if _iot_engine:
+        _iot_engine.dispose()
+        _iot_engine = None
+    _IotSessionLocal = None
--- a/app/routers/wechat_callback.py
+++ b/app/routers/wechat_callback.py
@@ -123,16 +123,18 @@ async def _process_card_button_click(msg: dict):
    """
    处理模板卡片按钮点击事件（两步状态机）

+    按钮 key 格式为 {action}_{order_id}，以工单ID为主键驱动。
+
    第一步按钮：
-    - confirm_{alarm_id}: 确认接单 → 更新状态为处理中，创建工单，卡片更新到第二步
-    - ignore_{alarm_id}: 误报忽略 → 终态，自动结单
+    - confirm_{order_id}: 确认接单 → 调 IoT /confirm，卡片更新到第二步
+    - ignore_{order_id}: 误报忽略 → 调 IoT /false-alarm，终态

    第二步按钮：
-    - complete_{alarm_id}: 已处理完成 → 终态，自动结单
-    - false_{alarm_id}: 标记误报 → 终态，自动结单
+    - complete_{order_id}: 已处理完成 → 调 IoT /submit，终态
+    - false_{order_id}: 标记误报 → 调 IoT /false-alarm，终态

    终态按钮：
-    - done_{alarm_id}: 已完成，忽略
+    - done_{order_id}: 已完成，忽略
    """
    try:
        from app.services.wechat_service import get_wechat_service
@@ -147,19 +149,19 @@ async def _process_card_button_click(msg: dict):
            f"卡片按钮点击: user={user_id}, key={event_key}, task={task_id}"
        )

-        # 解析 action 和 alarm_id
+        # 解析 action 和 order_id
        if event_key.startswith("confirm_"):
            action = "confirm"
-            alarm_id = event_key[len("confirm_"):]
+            order_id = event_key[len("confirm_"):]
        elif event_key.startswith("ignore_"):
            action = "ignore"
-            alarm_id = event_key[len("ignore_"):]
+            order_id = event_key[len("ignore_"):]
        elif event_key.startswith("complete_"):
            action = "complete"
-            alarm_id = event_key[len("complete_"):]
+            order_id = event_key[len("complete_"):]
        elif event_key.startswith("false_"):
            action = "false"
-            alarm_id = event_key[len("false_"):]
+            order_id = event_key[len("false_"):]
        elif event_key.startswith("done_"):
            return  # 终态按钮，忽略
        else:
@@ -169,131 +171,99 @@ async def _process_card_button_click(msg: dict):
        wechat = get_wechat_service()
        wo_client = get_work_order_client()

-        # 保存 response_code 供后续 IoT 回调时更新卡片
+        # 保存 response_code（以 order_id 为 key）
        if response_code:
-            wechat.save_response_code(alarm_id, response_code)
+            alarm_id = wechat.get_alarm_id_for_order(order_id)
+            wechat.save_response_code(order_id, response_code, alarm_id=alarm_id)

-        # 获取关联的工单ID
-        order_id = _get_order_id_for_alarm(alarm_id)
+        # 反查 alarm_id（可空，手动工单没有关联告警）
+        alarm_id = wechat.get_alarm_id_for_order(order_id)

        # ---- 确认接单：调 IoT /confirm ----
        if action == "confirm":
-            if order_id and wo_client.enabled:
+            if wo_client.enabled:
                success = await wo_client.confirm_order(order_id)
                if success:
-                    logger.info(f"IoT工单已确认，等待sync-status回调: alarm={alarm_id}, order={order_id}, by={user_id}")
+                    logger.info(f"IoT工单已确认，等待sync-status回调: order={order_id}, by={user_id}")
                    return  # IoT 回调 sync-status 会更新告警+卡片
-                # IoT 调用失败时降级直接更新
-                logger.warning(f"IoT工单确认失败，降级处理: alarm={alarm_id}, order={order_id}")
-                service = get_alarm_event_service()
-                service.handle_alarm(alarm_id=alarm_id, alarm_status="CONFIRMED",
-                                     handle_status="HANDLING", handler=user_id, remark="企微确认(IoT降级)")
-            else:
-                # 工单未启用时直接更新告警状态
+                logger.warning(f"IoT工单确认失败: order={order_id}")
+
+            # 有告警时更新本地告警状态
+            if alarm_id:
                service = get_alarm_event_service()
                service.handle_alarm(alarm_id=alarm_id, alarm_status="CONFIRMED",
                                     handle_status="HANDLING", handler=user_id, remark="企微确认接单")

-            # 降级时才更新卡片
+            # 更新卡片
            if response_code:
                await wechat.update_alarm_card_step2(
                    response_code=response_code,
                    user_ids=[user_id],
-                    alarm_id=alarm_id,
+                    order_id=order_id,
                    operator_name=user_id,
                )

        # ---- 误报忽略：调 IoT /false-alarm ----
        elif action == "ignore":
-            if order_id and wo_client.enabled:
+            if wo_client.enabled:
                success = await wo_client.false_alarm(order_id)
                if success:
-                    logger.info(f"IoT工单已标记误报，等待sync-status回调: alarm={alarm_id}, order={order_id}, by={user_id}")
-                    return  # IoT 回调 sync-status 会更新告警+卡片
-                logger.warning(f"IoT误报标记失败，降级处理: alarm={alarm_id}, order={order_id}")
-                service = get_alarm_event_service()
-                service.handle_alarm(alarm_id=alarm_id, alarm_status="FALSE",
-                                     handle_status="IGNORED", handler=user_id, remark="企微误报(IoT降级)")
-            else:
+                    logger.info(f"IoT工单已标记误报，等待sync-status回调: order={order_id}, by={user_id}")
+                    return
+
+            if alarm_id:
                service = get_alarm_event_service()
                service.handle_alarm(alarm_id=alarm_id, alarm_status="FALSE",
                                     handle_status="IGNORED", handler=user_id, remark="企微误报忽略")

-            # 降级时才更新卡片
            if response_code:
                await wechat.update_alarm_card_terminal(
                    response_code=response_code, user_ids=[user_id],
-                    alarm_id=alarm_id, action="ignore", operator_name=user_id,
+                    order_id=order_id, action="ignore", operator_name=user_id,
                )

-        # ---- 已处理完成（step2按钮，保留兼容）：调 IoT /submit ----
+        # ---- 已处理完成（step2按钮）：调 IoT /submit ----
        elif action == "complete":
-            if order_id and wo_client.enabled:
+            if wo_client.enabled:
                success = await wo_client.submit_order(order_id, result=f"已处理 by {user_id}")
                if success:
-                    logger.info(f"IoT工单已提交，等待sync-status回调: alarm={alarm_id}, order={order_id}")
-                    return  # IoT 回调 sync-status 会更新告警+卡片
-                service = get_alarm_event_service()
-                service.handle_alarm(alarm_id=alarm_id, alarm_status="CLOSED",
-                                     handle_status="DONE", handler=user_id, remark="企微完成(IoT降级)")
-            else:
+                    logger.info(f"IoT工单已提交，等待sync-status回调: order={order_id}")
+                    return
+
+            if alarm_id:
                service = get_alarm_event_service()
                service.handle_alarm(alarm_id=alarm_id, alarm_status="CLOSED",
                                     handle_status="DONE", handler=user_id, remark="企微已处理")

-            # 降级时才更新卡片
            if response_code:
                await wechat.update_alarm_card_terminal(
                    response_code=response_code, user_ids=[user_id],
-                    alarm_id=alarm_id, action="complete", operator_name=user_id,
+                    order_id=order_id, action="complete", operator_name=user_id,
                )

-        # ---- 标记误报（step2按钮，保留兼容）----
+        # ---- 标记误报（step2按钮）----
        elif action == "false":
-            if order_id and wo_client.enabled:
+            if wo_client.enabled:
                success = await wo_client.false_alarm(order_id)
                if success:
-                    logger.info(f"IoT工单已标记误报，等待sync-status回调: alarm={alarm_id}, order={order_id}")
-                    return  # IoT 回调 sync-status 会更新告警+卡片
-                service = get_alarm_event_service()
-                service.handle_alarm(alarm_id=alarm_id, alarm_status="FALSE",
-                                     handle_status="IGNORED", handler=user_id, remark="企微误报(IoT降级)")
-            else:
+                    logger.info(f"IoT工单已标记误报，等待sync-status回调: order={order_id}")
+                    return
+
+            if alarm_id:
                service = get_alarm_event_service()
                service.handle_alarm(alarm_id=alarm_id, alarm_status="FALSE",
                                     handle_status="IGNORED", handler=user_id, remark="企微标记误报")

-            # 降级时才更新卡片
            if response_code:
                await wechat.update_alarm_card_terminal(
                    response_code=response_code, user_ids=[user_id],
-                    alarm_id=alarm_id, action="false", operator_name=user_id,
+                    order_id=order_id, action="false", operator_name=user_id,
                )

    except Exception as e:
        logger.error(f"处理卡片按钮点击失败: {e}", exc_info=True)


-def _get_order_id_for_alarm(alarm_id: str) -> str:
-    """从 alarm_event_ext 中获取关联的工单ID"""
-    from app.models import get_session, AlarmEventExt
-
-    db = get_session()
-    try:
-        ext = db.query(AlarmEventExt).filter(
-            AlarmEventExt.alarm_id == alarm_id,
-            AlarmEventExt.ext_type == "WORK_ORDER",
-        ).first()
-        if ext and ext.ext_data:
-            return ext.ext_data.get("order_id", "")
-        return ""
-    except Exception as e:
-        logger.error(f"查询工单ID失败: alarm={alarm_id}, error={e}")
-        return ""
-    finally:
-        db.close()
-
-
 # ==================== Agent测试接口（开发用） ====================

@router.post("/agent/test")
--- a/app/routers/wechat_notify_api.py
+++ b/app/routers/wechat_notify_api.py
@@ -18,7 +18,7 @@ router = APIRouter(prefix="/api/wechat/notify", tags=["企微通知-IoT回调"])

 class SendCardRequest(BaseModel):
    """IoT 派单后发送企微卡片"""
-    alarmId: str
+    alarmId: Optional[str] = ""
    orderId: str
    userIds: List[str]
    title: str
@@ -31,7 +31,7 @@ class SendCardRequest(BaseModel):

 class SyncStatusRequest(BaseModel):
    """IoT 工单状态变更后同步"""
-    alarmId: str
+    alarmId: Optional[str] = ""
    orderId: str
    status: str  # dispatched / confirmed / completed / false_alarm / auto_resolved
    operator: Optional[str] = ""
@@ -107,28 +107,29 @@ async def send_card(request: Request):
            camera_name = req.cameraName or ""
            alarm_type_code = ""
            alarm_snapshot_key = ""
-            from app.models import get_session, AlarmEvent
-            from app.services.camera_name_service import get_camera_name_service
-            db = get_session()
-            try:
-                alarm = db.query(AlarmEvent).filter(AlarmEvent.alarm_id == req.alarmId).first()
-                if alarm:
-                    alarm_type_code = alarm.alarm_type or ""
-                    alarm_snapshot_key = alarm.snapshot_url or ""
-                    if not camera_name or camera_name == "未知":
-                        if alarm.device_id:
-                            camera_service = get_camera_name_service()
-                            camera_info = await camera_service.get_camera_info(alarm.device_id)
-                            camera_name = camera_service.format_display_name(alarm.device_id, camera_info)
-            finally:
-                db.close()
+            if req.alarmId:
+                from app.models import get_session, AlarmEvent
+                from app.services.camera_name_service import get_camera_name_service
+                db = get_session()
+                try:
+                    alarm = db.query(AlarmEvent).filter(AlarmEvent.alarm_id == req.alarmId).first()
+                    if alarm:
+                        alarm_type_code = alarm.alarm_type or ""
+                        alarm_snapshot_key = alarm.snapshot_url or ""
+                        if not camera_name or camera_name == "未知":
+                            if alarm.device_id:
+                                camera_service = get_camera_name_service()
+                                camera_info = await camera_service.get_camera_info(alarm.device_id)
+                                camera_name = camera_service.format_display_name(alarm.device_id, camera_info)
+                finally:
+                    db.close()

            # 截图预签名：优先用告警表的 object key（能正确签名）
            if not presigned_url or not snapshot_url:
                if alarm_snapshot_key:
                    presigned_url = _get_presigned_url(alarm_snapshot_key)

-            logger.info(f"群聊截图诊断: alarm={req.alarmId}, "
+            logger.info(f"群聊截图诊断: order={req.orderId}, alarm={req.alarmId}, "
                        f"iot_snapshot={req.snapshotUrl!r}, "
                        f"db_snapshot={alarm_snapshot_key!r}, "
                        f"presigned_url={presigned_url[:80] if presigned_url else '(空)'}...")
@@ -138,7 +139,7 @@ async def send_card(request: Request):

            await wechat.send_group_alarm_combo(
                chat_id=group_chat_id,
-                alarm_id=req.alarmId,
+                alarm_id=req.alarmId or req.orderId,
                alarm_type=actual_alarm_type,
                area_name=req.areaName or "",
                camera_name=camera_name,
@@ -149,9 +150,8 @@ async def send_card(request: Request):
                mention_user_ids=req.userIds,
            )

-        # 私发卡片
-        # 从告警表获取 alarm_type_code（避免重复"告警"）
-        if not alarm_type_code:
+        # 私发卡片（以 order_id 为主键）
+        if not alarm_type_code and req.alarmId:
            from app.models import get_session, AlarmEvent
            db = get_session()
            try:
@@ -162,17 +162,18 @@ async def send_card(request: Request):

        sent = await wechat.send_alarm_card(
            user_ids=req.userIds,
-            alarm_id=req.alarmId,
+            order_id=req.orderId,
            alarm_type=alarm_type_code or req.title,
            area_name=req.areaName or "",
            camera_name=camera_name if 'camera_name' in dir() else (req.cameraName or ""),
            description=f"工单编号：{req.orderId}",
            event_time=req.eventTime or "",
            alarm_level=req.level or 2,
+            alarm_id=req.alarmId or "",
        )

        if sent:
-            logger.info(f"IoT回调发卡片成功: alarm={req.alarmId}, order={req.orderId}, users={req.userIds}")
+            logger.info(f"IoT回调发卡片成功: order={req.orderId}, alarm={req.alarmId}, users={req.userIds}")
            return {"code": 0, "msg": "success"}
        else:
            return {"code": -1, "msg": "发送失败"}
@@ -197,49 +198,56 @@ async def sync_status(request: Request):
        service = get_alarm_event_service()
        wechat = get_wechat_service()

+        # 用 order_id 查 response_code 和 alarm_id
+        order_id = req.orderId
+        alarm_id = req.alarmId or wechat.get_alarm_id_for_order(order_id)
+
        if req.status == "dispatched":
            # 派单：不更新告警，不发企微（企微由 send-card 接口发）
-            logger.info(f"dispatched 已记录: alarm={req.alarmId}, order={req.orderId}")
+            logger.info(f"dispatched 已记录: order={order_id}, alarm={alarm_id}")
            return {"code": 0, "msg": "success"}

        elif req.status == "confirmed":
            # 确认接单：更新卡片到第二步（不更新告警）
            if wechat.enabled:
-                response_code = wechat.get_response_code(req.alarmId)
+                response_code = wechat.get_response_code(order_id)
                if response_code:
                    await wechat.update_alarm_card_step2(
                        response_code=response_code,
                        user_ids=[req.operator] if req.operator else [],
-                        alarm_id=req.alarmId,
+                        order_id=order_id,
                        operator_name=req.operator,
                    )
-                    logger.info(f"卡片已更新到步骤2: alarm={req.alarmId}")
+                    logger.info(f"卡片已更新到步骤2: order={order_id}")
            return {"code": 0, "msg": "success"}

        elif req.status in ("completed", "false_alarm", "auto_resolved"):
-            # 终态：更新告警状态 + 更新卡片
+            # 终态：更新告警状态（如果有关联告警）+ 更新卡片
            terminal_map = {
                "completed": {"alarm_status": "CLOSED", "handle_status": "DONE", "card_action": "complete"},
                "false_alarm": {"alarm_status": "FALSE", "handle_status": "IGNORED", "card_action": "false"},
                "auto_resolved": {"alarm_status": "CLOSED", "handle_status": "DONE", "card_action": "auto_resolve"},
            }
            mapping = terminal_map[req.status]
-            service.handle_alarm(
-                alarm_id=req.alarmId,
-                alarm_status=mapping["alarm_status"],
-                handle_status=mapping["handle_status"],
-                handler=req.operator or "",
-                remark=req.remark or f"IoT工单: {req.status}",
-            )
-            logger.info(f"告警终态已同步: alarm={req.alarmId}, status={req.status}")
+
+            # 仅在有关联告警时更新告警状态
+            if alarm_id:
+                service.handle_alarm(
+                    alarm_id=alarm_id,
+                    alarm_status=mapping["alarm_status"],
+                    handle_status=mapping["handle_status"],
+                    handler=req.operator or "",
+                    remark=req.remark or f"IoT工单: {req.status}",
+                )
+                logger.info(f"告警终态已同步: alarm={alarm_id}, status={req.status}")

            if wechat.enabled:
-                response_code = wechat.get_response_code(req.alarmId)
+                response_code = wechat.get_response_code(order_id)
                if response_code:
                    await wechat.update_alarm_card_terminal(
                        response_code=response_code,
                        user_ids=[req.operator] if req.operator else [],
-                        alarm_id=req.alarmId,
+                        order_id=order_id,
                        action=mapping["card_action"],
                        operator_name=req.operator,
                    )
--- a/app/routers/yudao_aiot_alarm.py
+++ b/app/routers/yudao_aiot_alarm.py
@@ -257,9 +257,13 @@ async def _sync_work_order_and_card(alarm_id: str, alarm_status: str, operator:
    """前端操作后：优先调 IoT 工单 API，降级直接更新卡片"""
    try:
        from app.services.work_order_client import get_work_order_client
+        from app.services.wechat_service import get_wechat_service

+        wechat = get_wechat_service()
        wo_client = get_work_order_client()
-        order_id = _get_order_id_for_alarm(alarm_id) if wo_client.enabled else ""
+
+        # 通过 wechat_card_state 查 order_id
+        order_id = wechat.get_order_id_for_alarm(alarm_id) if wo_client.enabled else ""

        if order_id and wo_client.enabled:
            if alarm_status == "CLOSED":
@@ -267,45 +271,23 @@ async def _sync_work_order_and_card(alarm_id: str, alarm_status: str, operator:
            else:  # FALSE
                success = await wo_client.false_alarm(order_id)
            if success:
-                logger.info(f"前端操作已同步IoT工单: alarm={alarm_id}, status={alarm_status}")
+                logger.info(f"前端操作已同步IoT工单: alarm={alarm_id}, order={order_id}, status={alarm_status}")
                return  # IoT 回调 sync-status 会更新卡片

-        # 降级：直接更新卡片
-        from app.services.wechat_service import get_wechat_service
-        wechat = get_wechat_service()
-        if wechat.enabled:
-            response_code = wechat.get_response_code(alarm_id)
+        # 降级：直接更新卡片（用 order_id 查 response_code）
+        if wechat.enabled and order_id:
+            response_code = wechat.get_response_code(order_id)
            if response_code:
                action = "complete" if alarm_status == "CLOSED" else "false"
                await wechat.update_alarm_card_terminal(
                    response_code=response_code, user_ids=[],
-                    alarm_id=alarm_id, action=action, operator_name=operator,
+                    order_id=order_id, action=action, operator_name=operator,
                )
-                logger.info(f"降级直接更新卡片: alarm={alarm_id}, action={action}")
+                logger.info(f"降级直接更新卡片: order={order_id}, action={action}")
    except Exception as e:
        logger.error(f"同步工单/卡片失败: alarm={alarm_id}, error={e}", exc_info=True)


-def _get_order_id_for_alarm(alarm_id: str) -> str:
-    """从 alarm_event_ext 中获取关联的工单ID"""
-    from app.models import get_session, AlarmEventExt
-
-    db = get_session()
-    try:
-        ext = db.query(AlarmEventExt).filter(
-            AlarmEventExt.alarm_id == alarm_id,
-            AlarmEventExt.ext_type == "WORK_ORDER",
-        ).first()
-        if ext and ext.ext_data:
-            return ext.ext_data.get("order_id", "")
-        return ""
-    except Exception as e:
-        logger.error(f"查询工单ID失败: alarm={alarm_id}, error={e}")
-        return ""
-    finally:
-        db.close()
-
-
@router.delete("/alert/delete")
 async def delete_alert(
    alarmId: Optional[str] = Query(None, description="告警ID"),
--- a/app/services/agent/prompts.py
+++ b/app/services/agent/prompts.py
@@ -2,17 +2,22 @@
 Agent Prompt 定义
 """

-SYSTEM_PROMPT = """你是VSP安防AI助手，通过企业微信协助安保人员处理告警和工单。
+SYSTEM_PROMPT = """你是VSP物业AI助手，通过企业微信协助物业人员处理安保和保洁工单。

 ## 能力（必须通过工具获取数据）
-1. 查询告警统计和明细（query_alarm_stats / list_alarms / get_alarm_detail）
-2. 处理告警（update_alarm_status：确认接单、忽略、处理完成、误报）
-3. 提交工单处理结果（submit_order_result：含文字描述和处理后照片）
-4. 查询待处理工单（list_my_orders）
-5. 查询摄像头信息（query_camera）
+1. 查询工单统计（query_order_stats）— 支持安保和保洁工单
+2. 查询工单列表（list_orders）— 按类型、状态、时间筛选
+3. 查看工单详情（get_order_detail）— 含告警信息、保洁信息
+4. 操作工单状态（update_order_status）— 确认接单、完成、误报、忽略
+5. 提交处理结果（submit_order_result）— 含文字描述和处理后照片
+6. 查询摄像头信息（query_camera）
+
+## 工单类型
+- SECURITY：安保工单（关联告警，含摄像头、告警类型等）
+- CLEAN：保洁工单（含保洁类型、难度、预计时长等）

 ## 核心原则（严格遵守）
- 所有数据必须来自工具调用结果，绝对不要编造告警ID、告警数量、摄像头名称、时间等任何数据
+- 所有数据必须来自工具调用结果，绝对不要编造工单ID、数量、人员等任何数据
 - 如果工具返回错误或未找到数据，如实告知用户，不要猜测或补充
 - 不知道的事情直接说"我无法确认"，不要推测
 - 不要编造不存在的功能或操作
@@ -23,8 +28,7 @@ SYSTEM_PROMPT = """你是VSP安防AI助手，通过企业微信协助安保人
 - 回复简洁，适合手机阅读
 - 重要信息用【】标注
 - 禁止使用markdown语法（如![](url)、**加粗**、# 标题），企微聊天不支持
- 告警截图会自动发送图片消息，文字回复中不要包含图片链接
- 用户问非安防相关问题时，简短回答"我只能协助处理安防告警和工单相关事务"
+- 用户问非物业相关问题时，简短回答"我只能协助处理物业工单相关事务"
 """

 IMAGE_ANALYZE_PROMPT = """你是物业安防图片分析员。分析这张图片，判断是否存在安全隐患或需要上报的情况。
--- a/app/services/agent/tools/init.py
+++ b/app/services/agent/tools/init.py
@@ -2,18 +2,16 @@
 工具注册表：导出 all_tools 供图构建使用
 """

-from .alarm_query import query_alarm_stats, list_alarms, get_alarm_detail
-from .alarm_action import update_alarm_status
-from .order_tools import list_my_orders, submit_order_result
+from .order_query import query_order_stats, list_orders, get_order_detail
+from .order_action import update_order_status, submit_order_result
 from .camera_tools import query_camera

 # 所有工具列表 — 添加新工具只需在这里追加
 all_tools = [
-    query_alarm_stats,
-    list_alarms,
-    get_alarm_detail,
-    update_alarm_status,
-    list_my_orders,
+    query_order_stats,
+    list_orders,
+    get_order_detail,
+    update_order_status,
    submit_order_result,
    query_camera,
 ]
--- a/app/services/agent/tools/camera_tools.py
+++ b/app/services/agent/tools/camera_tools.py
@@ -5,7 +5,7 @@
 import json
 from langchain_core.tools import tool

-from .alarm_query import _get_camera_display_name
+from .order_query import _get_camera_display_name


@tool
--- a/app/services/agent/tools/order_action.py
+++ b/app/services/agent/tools/order_action.py
@@ -0,0 +1,182 @@
+"""
+工单操作工具：确认接单、完成、误报、提交处理结果
+"""
+
+import json
+from typing import Optional, List
+from langchain_core.tools import tool
+from langchain_core.runnables import RunnableConfig
+
+from app.utils.logger import logger
+
+
+async def _update_wechat_card(order_id: str, user_id: str, action: str):
+    """更新企微卡片状态（以 order_id 为 key）"""
+    try:
+        from app.services.wechat_service import get_wechat_service
+        wechat = get_wechat_service()
+        response_code = wechat.get_response_code(order_id)
+        if not response_code:
+            return
+
+        if action == "confirm":
+            await wechat.update_alarm_card_step2(
+                response_code=response_code, user_ids=[user_id],
+                order_id=order_id, operator_name=user_id,
+            )
+        else:
+            await wechat.update_alarm_card_terminal(
+                response_code=response_code, user_ids=[user_id],
+                order_id=order_id, action=action, operator_name=user_id,
+            )
+    except Exception as e:
+        logger.error(f"更新企微卡片失败: order={order_id}, error={e}")
+
+
+@tool
+async def update_order_status(order_id: str, action: str, config: RunnableConfig) -> str:
+    """更新工单状态：确认接单(confirm)、处理完成(complete)、标记误报(false)、忽略(ignore)
+
+    Args:
+        order_id: 工单ID（ops_order.id）
+        action: 操作类型 confirm=确认接单 complete=处理完成 false=标记误报 ignore=忽略
+    """
+    user_id = config.get("configurable", {}).get("user_id", "")
+
+    from app.services.work_order_client import get_work_order_client
+    wo_client = get_work_order_client()
+
+    if not wo_client.enabled:
+        return json.dumps({"error": "工单系统未启用"}, ensure_ascii=False)
+
+    # IoT 工单操作
+    iot_success = False
+    if action == "confirm":
+        iot_success = await wo_client.confirm_order(order_id)
+    elif action in ("ignore", "false"):
+        iot_success = await wo_client.false_alarm(order_id)
+    elif action == "complete":
+        iot_success = await wo_client.submit_order(order_id, result=f"已处理 by {user_id}")
+
+    if not iot_success:
+        return json.dumps({"error": f"工单操作失败: order={order_id}, action={action}"}, ensure_ascii=False)
+
+    # 有关联告警时同步告警状态
+    from app.services.wechat_service import get_wechat_service
+    wechat = get_wechat_service()
+    alarm_id = wechat.get_alarm_id_for_order(order_id)
+
+    if alarm_id:
+        action_map = {
+            "confirm": ("CONFIRMED", "HANDLING", "Agent确认接单"),
+            "ignore": ("FALSE", "IGNORED", "Agent忽略"),
+            "complete": ("CLOSED", "DONE", "Agent已处理"),
+            "false": ("FALSE", "IGNORED", "Agent标记误报"),
+        }
+        if action in action_map:
+            alarm_status, handle_status, remark = action_map[action]
+            from app.services.alarm_event_service import get_alarm_event_service
+            svc = get_alarm_event_service()
+            svc.handle_alarm(
+                alarm_id=alarm_id, alarm_status=alarm_status,
+                handle_status=handle_status, handler=user_id, remark=remark,
+            )
+
+    # 更新企微卡片
+    await _update_wechat_card(order_id, user_id, action)
+
+    action_labels = {
+        "confirm": "已确认接单",
+        "ignore": "已忽略",
+        "complete": "已处理完成",
+        "false": "已标记误报",
+    }
+    return json.dumps(
+        {"success": True, "message": f"{action_labels.get(action, action)}: 工单{order_id}"},
+        ensure_ascii=False,
+    )
+
+
+@tool
+async def submit_order_result(
+    order_id: str,
+    result_text: str,
+    config: RunnableConfig,
+    image_urls: Optional[List[str]] = None,
+) -> str:
+    """提交工单处理结果（文字描述+处理后照片URL）
+
+    Args:
+        order_id: 工单ID（ops_order.id）
+        result_text: 处理结果描述
+        image_urls: 处理后照片URL列表（COS永久URL）
+    """
+    user_id = config.get("configurable", {}).get("user_id", "")
+
+    if image_urls is None:
+        image_urls = []
+
+    # 合并 session 中暂存的图片
+    from app.services.session_manager import get_session_manager
+    session = get_session_manager().get(user_id)
+    if session.pending_images:
+        image_urls = session.pending_images + image_urls
+        session.pending_images = []
+
+    from app.services.work_order_client import get_work_order_client
+    wo_client = get_work_order_client()
+
+    if wo_client.enabled:
+        success = await wo_client.submit_order(
+            order_id,
+            result=f"{result_text} by {user_id}",
+            result_img_urls=image_urls or None,
+        )
+        if not success:
+            return json.dumps({"error": f"提交工单结果失败: order={order_id}"}, ensure_ascii=False)
+
+    # 有关联告警时同步告警状态
+    from app.services.wechat_service import get_wechat_service
+    wechat = get_wechat_service()
+    alarm_id = wechat.get_alarm_id_for_order(order_id)
+
+    if alarm_id:
+        from app.services.alarm_event_service import get_alarm_event_service
+        svc = get_alarm_event_service()
+        remark = f"Agent结单: {result_text}"
+        if image_urls:
+            remark += f" (附{len(image_urls)}张图片)"
+        svc.handle_alarm(alarm_id=alarm_id, alarm_status="CLOSED",
+                         handle_status="DONE", handler=user_id, remark=remark)
+
+        # 持久化处理结果图片到 alarm_event_ext
+        if image_urls:
+            try:
+                from app.models import get_session as get_db_session, AlarmEventExt
+                db = get_db_session()
+                try:
+                    ext = AlarmEventExt(
+                        alarm_id=alarm_id,
+                        ext_type="HANDLER_RESULT",
+                        ext_data={"result_text": result_text, "image_urls": image_urls, "handler": user_id},
+                    )
+                    db.add(ext)
+                    db.commit()
+                except Exception as e:
+                    db.rollback()
+                    logger.error(f"持久化处理结果图片失败: {e}")
+                finally:
+                    db.close()
+            except Exception as e:
+                logger.error(f"保存处理结果失败: {e}")
+
+    # 更新卡片到终态
+    await _update_wechat_card(order_id, user_id, "complete")
+
+    result = {
+        "success": True,
+        "message": f"工单已提交: {order_id}",
+        "result": result_text,
+        "images_count": len(image_urls),
+    }
+    return json.dumps(result, ensure_ascii=False)
--- a/app/services/agent/tools/order_query.py
+++ b/app/services/agent/tools/order_query.py
@@ -0,0 +1,334 @@
+"""
+工单查询工具：统计、列表、详情（查 IoT ops_order + 扩展表）
+支持安保工单（SECURITY）和保洁工单（CLEAN）
+"""
+
+import json
+from datetime import timedelta
+from typing import Optional
+from langchain_core.tools import tool
+from langchain_core.runnables import RunnableConfig
+
+from app.utils.logger import logger
+from app.utils.timezone import beijing_now
+
+
+# 告警类型中文映射
+ALARM_TYPE_NAMES = {
+    "leave_post": "人员离岗", "intrusion": "周界入侵",
+    "illegal_parking": "车辆违停", "vehicle_congestion": "车辆拥堵",
+}
+
+# 工单状态映射
+ORDER_STATUS_NAMES = {
+    "PENDING": "待处理", "ASSIGNED": "已派单", "ARRIVED": "已到岗",
+    "PAUSED": "已暂停", "COMPLETED": "已完成", "CANCELLED": "已取消",
+}
+
+# 工单优先级映射
+PRIORITY_NAMES = {0: "低", 1: "中", 2: "高"}
+
+# 保洁类型映射
+CLEANING_TYPE_NAMES = {
+    "ROUTINE": "日常保洁", "DEEP": "深度保洁",
+    "SPOT": "点状保洁", "EMERGENCY": "应急保洁",
+}
+
+
+def _parse_time_range(time_range: str):
+    """解析时间范围，返回 (start_time, label)"""
+    now = beijing_now()
+    if time_range == "week":
+        start = now - timedelta(days=now.weekday())
+        start = start.replace(hour=0, minute=0, second=0, microsecond=0)
+        return start, "本周"
+    elif time_range == "month":
+        start = now.replace(day=1, hour=0, minute=0, second=0, microsecond=0)
+        return start, "本月"
+    elif time_range == "yesterday":
+        start = (now - timedelta(days=1)).replace(hour=0, minute=0, second=0, microsecond=0)
+        end = now.replace(hour=0, minute=0, second=0, microsecond=0)
+        return start, "昨日"
+    else:
+        start = now.replace(hour=0, minute=0, second=0, microsecond=0)
+        return start, "今日"
+
+
+def _get_camera_display_name(device_id: str) -> str:
+    """同步获取摄像头显示名称"""
+    try:
+        import asyncio
+        from app.services.camera_name_service import get_camera_name_service
+        camera_service = get_camera_name_service()
+        loop = asyncio.get_event_loop()
+        if loop.is_running():
+            import concurrent.futures
+            with concurrent.futures.ThreadPoolExecutor() as pool:
+                cam_info = pool.submit(
+                    asyncio.run, camera_service.get_camera_info(device_id)
+                ).result(timeout=5)
+        else:
+            cam_info = asyncio.run(camera_service.get_camera_info(device_id))
+        return camera_service.format_display_name(device_id, cam_info)
+    except Exception:
+        return device_id
+
+
+def _query_orders(
+    order_type: Optional[str] = None,
+    status: Optional[str] = None,
+    start_time=None,
+    end_time=None,
+    limit: int = 100,
+    assignee_name: Optional[str] = None,
+):
+    """查询 IoT 工单（跨库只读）"""
+    from app.models_iot import get_iot_session, IotOpsOrder
+    db = get_iot_session()
+    try:
+        q = db.query(IotOpsOrder).filter(IotOpsOrder.deleted == 0)
+        if order_type and order_type != "ALL":
+            q = q.filter(IotOpsOrder.order_type == order_type)
+        if status:
+            q = q.filter(IotOpsOrder.status == status)
+        if start_time:
+            q = q.filter(IotOpsOrder.create_time >= start_time)
+        if end_time:
+            q = q.filter(IotOpsOrder.create_time < end_time)
+        if assignee_name:
+            q = q.filter(IotOpsOrder.assignee_name.contains(assignee_name))
+
+        total = q.count()
+        orders = q.order_by(IotOpsOrder.create_time.desc()).limit(limit).all()
+
+        # 提取所有 order_id 用于关联查询扩展表
+        order_ids = [o.id for o in orders]
+
+        # 批量查安保扩展
+        sec_ext_map = {}
+        if order_ids:
+            from app.models_iot import IotOpsOrderSecurityExt
+            sec_exts = db.query(IotOpsOrderSecurityExt).filter(
+                IotOpsOrderSecurityExt.ops_order_id.in_(order_ids),
+                IotOpsOrderSecurityExt.deleted == 0,
+            ).all()
+            sec_ext_map = {e.ops_order_id: e for e in sec_exts}
+
+        # 批量查保洁扩展
+        clean_ext_map = {}
+        if order_ids:
+            from app.models_iot import IotOpsOrderCleanExt
+            clean_exts = db.query(IotOpsOrderCleanExt).filter(
+                IotOpsOrderCleanExt.ops_order_id.in_(order_ids),
+                IotOpsOrderCleanExt.deleted == 0,
+            ).all()
+            clean_ext_map = {e.ops_order_id: e for e in clean_exts}
+
+        return orders, total, sec_ext_map, clean_ext_map
+    except Exception as e:
+        logger.error(f"查询IoT工单失败: {e}", exc_info=True)
+        return [], 0, {}, {}
+    finally:
+        db.close()
+
+
+@tool
+def query_order_stats(time_range: str = "today", order_type: str = "ALL") -> str:
+    """查询工单统计数据（总数、按状态分布、按类型分布）
+
+    Args:
+        time_range: 时间范围 today=今日 week=本周 month=本月 yesterday=昨日
+        order_type: 工单类型筛选 SECURITY=安保 CLEAN=保洁 ALL=全部
+    """
+    start, range_label = _parse_time_range(time_range)
+    now = beijing_now()
+    end = now
+    if time_range == "yesterday":
+        end = now.replace(hour=0, minute=0, second=0, microsecond=0)
+
+    orders, total, sec_ext_map, clean_ext_map = _query_orders(
+        order_type=order_type if order_type != "ALL" else None,
+        start_time=start, end_time=end, limit=10000,
+    )
+
+    # 按状态统计
+    status_count = {}
+    for o in orders:
+        s = o.status or "PENDING"
+        status_count[s] = status_count.get(s, 0) + 1
+
+    # 按类型统计
+    type_count = {"SECURITY": 0, "CLEAN": 0}
+    alarm_type_count = {}
+    for o in orders:
+        ot = o.order_type or "SECURITY"
+        type_count[ot] = type_count.get(ot, 0) + 1
+        # 安保工单细分告警类型
+        sec_ext = sec_ext_map.get(o.id)
+        if sec_ext and sec_ext.alarm_type:
+            alarm_type_count[sec_ext.alarm_type] = alarm_type_count.get(sec_ext.alarm_type, 0) + 1
+
+    # 误报统计（安保特有）
+    false_alarm_count = sum(
+        1 for e in sec_ext_map.values() if e.false_alarm == 1
+    )
+
+    result = {
+        "range": range_label,
+        "total": total,
+        "by_status": {ORDER_STATUS_NAMES.get(s, s): c for s, c in status_count.items()},
+        "by_order_type": {k: v for k, v in type_count.items() if v > 0},
+        "by_alarm_type": {ALARM_TYPE_NAMES.get(t, t): c for t, c in alarm_type_count.items()} if alarm_type_count else {},
+        "false_alarm_count": false_alarm_count,
+    }
+    return json.dumps(result, ensure_ascii=False)
+
+
+@tool
+def list_orders(
+    time_range: str = "today",
+    order_type: str = "ALL",
+    status: str = "",
+    limit: int = 10,
+    assigned_to_me: bool = False,
+    config: RunnableConfig = None,
+) -> str:
+    """查询工单列表，返回最近的工单记录
+
+    Args:
+        time_range: 时间范围 today/week/month/yesterday
+        order_type: 工单类型 SECURITY=安保 CLEAN=保洁 ALL=全部
+        status: 状态筛选 PENDING/ASSIGNED/ARRIVED/PAUSED/COMPLETED/CANCELLED
+        limit: 返回条数，默认10，最多20
+        assigned_to_me: 是否只看我的工单
+    """
+    start, range_label = _parse_time_range(time_range)
+    now = beijing_now()
+    end = now
+    if time_range == "yesterday":
+        end = now.replace(hour=0, minute=0, second=0, microsecond=0)
+
+    limit = min(limit, 20)
+
+    # 获取当前用户
+    user_id = ""
+    if config and assigned_to_me:
+        user_id = config.get("configurable", {}).get("user_id", "")
+
+    orders, total, sec_ext_map, clean_ext_map = _query_orders(
+        order_type=order_type if order_type != "ALL" else None,
+        status=status or None,
+        start_time=start, end_time=end, limit=limit,
+    )
+
+    items = []
+    for o in orders:
+        create_time = ""
+        if o.create_time:
+            try:
+                create_time = o.create_time.strftime("%m-%d %H:%M")
+            except Exception:
+                create_time = str(o.create_time)[:16]
+
+        item = {
+            "order_id": str(o.id),
+            "order_code": o.order_code or "",
+            "type": o.order_type or "SECURITY",
+            "title": o.title or "",
+            "status": ORDER_STATUS_NAMES.get(o.status, o.status or "待处理"),
+            "priority": PRIORITY_NAMES.get(o.priority, "中"),
+            "assignee": o.assignee_name or "",
+            "time": create_time,
+        }
+
+        # 安保扩展
+        sec_ext = sec_ext_map.get(o.id)
+        if sec_ext:
+            item["alarm_type"] = ALARM_TYPE_NAMES.get(sec_ext.alarm_type, sec_ext.alarm_type or "")
+            item["camera"] = sec_ext.camera_name or _get_camera_display_name(sec_ext.camera_id) if sec_ext.camera_id else ""
+            item["false_alarm"] = bool(sec_ext.false_alarm)
+
+        # 保洁扩展
+        clean_ext = clean_ext_map.get(o.id)
+        if clean_ext:
+            item["cleaning_type"] = CLEANING_TYPE_NAMES.get(clean_ext.cleaning_type, clean_ext.cleaning_type or "")
+            item["difficulty"] = clean_ext.difficulty_level
+
+        items.append(item)
+
+    result = {"range": range_label, "total": total, "items": items}
+    return json.dumps(result, ensure_ascii=False)
+
+
+@tool
+def get_order_detail(order_id: str, config: RunnableConfig) -> str:
+    """查询单条工单的详细信息
+
+    Args:
+        order_id: 工单ID（ops_order.id）
+    """
+    from app.models_iot import get_iot_session, IotOpsOrder, IotOpsOrderSecurityExt, IotOpsOrderCleanExt
+    db = get_iot_session()
+    try:
+        order = db.query(IotOpsOrder).filter(
+            IotOpsOrder.id == int(order_id),
+            IotOpsOrder.deleted == 0,
+        ).first()
+        if not order:
+            return json.dumps({"error": f"未找到工单: {order_id}"}, ensure_ascii=False)
+
+        result = {
+            "order_id": str(order.id),
+            "order_code": order.order_code or "",
+            "order_type": order.order_type or "",
+            "title": order.title or "",
+            "description": order.description or "",
+            "status": ORDER_STATUS_NAMES.get(order.status, order.status or ""),
+            "priority": PRIORITY_NAMES.get(order.priority, "中"),
+            "assignee": order.assignee_name or "",
+            "location": order.location or "",
+            "create_time": order.create_time.strftime("%Y-%m-%d %H:%M:%S") if order.create_time else "",
+        }
+
+        # 安保扩展
+        sec_ext = db.query(IotOpsOrderSecurityExt).filter(
+            IotOpsOrderSecurityExt.ops_order_id == order.id,
+            IotOpsOrderSecurityExt.deleted == 0,
+        ).first()
+        if sec_ext:
+            result["alarm_id"] = sec_ext.alarm_id or ""
+            result["alarm_type"] = ALARM_TYPE_NAMES.get(sec_ext.alarm_type, sec_ext.alarm_type or "")
+            result["camera_name"] = sec_ext.camera_name or (
+                _get_camera_display_name(sec_ext.camera_id) if sec_ext.camera_id else ""
+            )
+            result["has_image"] = bool(sec_ext.image_url)
+            result["false_alarm"] = bool(sec_ext.false_alarm)
+            result["result"] = sec_ext.result or ""
+            if sec_ext.dispatched_time:
+                result["dispatched_time"] = sec_ext.dispatched_time.strftime("%Y-%m-%d %H:%M:%S")
+            if sec_ext.confirmed_time:
+                result["confirmed_time"] = sec_ext.confirmed_time.strftime("%Y-%m-%d %H:%M:%S")
+            if sec_ext.completed_time:
+                result["completed_time"] = sec_ext.completed_time.strftime("%Y-%m-%d %H:%M:%S")
+
+        # 保洁扩展
+        clean_ext = db.query(IotOpsOrderCleanExt).filter(
+            IotOpsOrderCleanExt.ops_order_id == order.id,
+            IotOpsOrderCleanExt.deleted == 0,
+        ).first()
+        if clean_ext:
+            result["cleaning_type"] = CLEANING_TYPE_NAMES.get(clean_ext.cleaning_type, clean_ext.cleaning_type or "")
+            result["difficulty"] = clean_ext.difficulty_level
+            result["expected_duration"] = clean_ext.expected_duration
+            result["is_auto"] = bool(clean_ext.is_auto)
+            if clean_ext.arrived_time:
+                result["arrived_time"] = clean_ext.arrived_time.strftime("%Y-%m-%d %H:%M:%S")
+            if clean_ext.completed_time:
+                result["clean_completed_time"] = clean_ext.completed_time.strftime("%Y-%m-%d %H:%M:%S")
+
+        return json.dumps(result, ensure_ascii=False)
+    except Exception as e:
+        logger.error(f"查询工单详情失败: {e}", exc_info=True)
+        return json.dumps({"error": f"查询失败: {e}"}, ensure_ascii=False)
+    finally:
+        db.close()
--- a/app/services/daily_report_service.py
+++ b/app/services/daily_report_service.py
@@ -1,8 +1,8 @@
 """
-每日告警日报定时推送服务
+每日工单日报定时推送服务

-每天定时生成前一天的告警汇总，发送到企微群聊。
-支持按边缘节点分组统计。
+每天定时生成前一天的工单汇总，发送到企微群聊。
+数据源：IoT ops_order + 安保/保洁扩展表。
 """
 import asyncio
 from collections import Counter, defaultdict
@@ -12,7 +12,7 @@ from typing import Dict, List, Optional
 from app.utils.logger import logger
 from app.config import settings

-# 告警类型中文映射（与 wechat_service 保持一致）
+# 告警类型中文映射
 ALARM_TYPE_NAMES = {
    "leave_post": "人员离岗",
    "intrusion": "周界入侵",
@@ -20,23 +20,21 @@ ALARM_TYPE_NAMES = {
    "vehicle_congestion": "车辆拥堵",
 }

+# 保洁类型映射
+CLEANING_TYPE_NAMES = {
+    "ROUTINE": "日常保洁", "DEEP": "深度保洁",
+    "SPOT": "点状保洁", "EMERGENCY": "应急保洁",
+}
+
+# 工单状态映射
+ORDER_STATUS_NAMES = {
+    "PENDING": "待处理", "ASSIGNED": "已派单", "ARRIVED": "已到岗",
+    "PAUSED": "已暂停", "COMPLETED": "已完成", "CANCELLED": "已取消",
+}
+
 WEEKDAY_NAMES = ["周一", "周二", "周三", "周四", "周五", "周六", "周日"]


-def _get_edge_name_map() -> Dict[str, str]:
-    """从 EdgeDevice 表获取 edge_node_id → device_name 映射"""
-    from app.models import get_session, EdgeDevice
-    db = get_session()
-    try:
-        devices = db.query(EdgeDevice.device_id, EdgeDevice.device_name).all()
-        return {d.device_id: (d.device_name or d.device_id) for d in devices}
-    except Exception as e:
-        logger.warning(f"查询边缘设备名称失败: {e}")
-        return {}
-    finally:
-        db.close()
-
-
 def _format_resp_time(minutes: float) -> str:
    """格式化响应时长"""
    if minutes < 60:
@@ -45,74 +43,113 @@ def _format_resp_time(minutes: float) -> str:


 async def generate_daily_report() -> Optional[str]:
-    """生成昨日告警日报 Markdown 内容（含按边缘节点分组）"""
-    from app.services.alarm_event_service import get_alarm_event_service
-    from app.services.camera_name_service import get_camera_name_service
+    """生成昨日工单日报 Markdown 内容"""
    from app.utils.timezone import beijing_now

-    svc = get_alarm_event_service()
-    camera_svc = get_camera_name_service()
-
    now = beijing_now()
    today_start = now.replace(hour=0, minute=0, second=0, microsecond=0)
    yesterday_start = today_start - timedelta(days=1)
    day_before_start = today_start - timedelta(days=2)

-    # 查询昨日和前日全量告警
-    yesterday_alarms, yesterday_total = svc.get_alarms(
-        start_time=yesterday_start, end_time=today_start, page=1, page_size=10000
-    )
-    _, prev_total = svc.get_alarms(
-        start_time=day_before_start, end_time=yesterday_start, page=1, page_size=1
-    )
-
    date_str = yesterday_start.strftime("%m-%d")
    weekday = WEEKDAY_NAMES[yesterday_start.weekday()]

-    # 无告警时发送简短通知
-    if yesterday_total == 0:
-        return (
-            f"**AI安防日报 — {date_str}（{weekday}）**\n\n"
-            f">昨日告警总计：**0** 条\n"
-            f">系统运行正常，无异常事件"
+    # 查询 IoT 工单
+    try:
+        from app.models_iot import (
+            get_iot_session, IotOpsOrder,
+            IotOpsOrderSecurityExt, IotOpsOrderCleanExt,
        )
+    except Exception as e:
+        logger.error(f"IoT数据库不可用，日报生成失败: {e}")
+        return None

-    # ---- 全局统计 ----
-    type_counter: Counter = Counter()
-    device_counter: Counter = Counter()
-    handle_done = 0
-    handle_ignored = 0
-    handle_unhandled = 0
-    false_alarm = 0
+    db = get_iot_session()
+    try:
+        # 昨日工单
+        yesterday_orders = db.query(IotOpsOrder).filter(
+            IotOpsOrder.create_time >= yesterday_start,
+            IotOpsOrder.create_time < today_start,
+            IotOpsOrder.deleted == 0,
+        ).all()
+        yesterday_total = len(yesterday_orders)
+
+        # 前日工单（用于环比）
+        prev_total = db.query(IotOpsOrder).filter(
+            IotOpsOrder.create_time >= day_before_start,
+            IotOpsOrder.create_time < yesterday_start,
+            IotOpsOrder.deleted == 0,
+        ).count()
+
+        if yesterday_total == 0:
+            return (
+                f"**物业工单日报 — {date_str}（{weekday}）**\n\n"
+                f">昨日工单总计：**0** 条\n"
+                f">系统运行正常，无工单"
+            )
+
+        # 收集 order_ids
+        order_ids = [o.id for o in yesterday_orders]
+
+        # 批量查安保扩展
+        sec_ext_map = {}
+        sec_exts = db.query(IotOpsOrderSecurityExt).filter(
+            IotOpsOrderSecurityExt.ops_order_id.in_(order_ids),
+            IotOpsOrderSecurityExt.deleted == 0,
+        ).all()
+        sec_ext_map = {e.ops_order_id: e for e in sec_exts}
+
+        # 批量查保洁扩展
+        clean_ext_map = {}
+        clean_exts = db.query(IotOpsOrderCleanExt).filter(
+            IotOpsOrderCleanExt.ops_order_id.in_(order_ids),
+            IotOpsOrderCleanExt.deleted == 0,
+        ).all()
+        clean_ext_map = {e.ops_order_id: e for e in clean_exts}
+
+    except Exception as e:
+        logger.error(f"查询IoT工单失败: {e}", exc_info=True)
+        return None
+    finally:
+        db.close()
+
+    # ---- 统计 ----
+    type_count = {"SECURITY": 0, "CLEAN": 0}
+    status_count = Counter()
+    alarm_type_count = Counter()
+    camera_counter = Counter()
+    false_alarm_count = 0
    response_times: List[float] = []
+    cleaning_type_count = Counter()

-    # ---- 按边缘节点分组 ----
-    edge_groups: Dict[str, List] = defaultdict(list)
+    for o in yesterday_orders:
+        ot = o.order_type or "SECURITY"
+        type_count[ot] = type_count.get(ot, 0) + 1
+        status_count[o.status or "PENDING"] += 1

-    for a in yesterday_alarms:
-        type_counter[a.alarm_type] += 1
-        device_counter[a.device_id] += 1
+        # 安保统计
+        sec_ext = sec_ext_map.get(o.id)
+        if sec_ext:
+            if sec_ext.alarm_type:
+                alarm_type_count[sec_ext.alarm_type] += 1
+            if sec_ext.camera_name:
+                camera_counter[sec_ext.camera_name] += 1
+            elif sec_ext.camera_id:
+                camera_counter[sec_ext.camera_id] += 1
+            if sec_ext.false_alarm == 1:
+                false_alarm_count += 1
+            # 响应时长：dispatched → confirmed
+            if sec_ext.dispatched_time and sec_ext.confirmed_time:
+                delta = (sec_ext.confirmed_time - sec_ext.dispatched_time).total_seconds() / 60.0
+                if 0 <= delta <= 360:
+                    response_times.append(delta)

-        # 按 edge_node_id 分组（无 edge_node_id 归入 "unknown"）
-        edge_key = a.edge_node_id or "unknown"
-        edge_groups[edge_key].append(a)
+        # 保洁统计
+        clean_ext = clean_ext_map.get(o.id)
+        if clean_ext and clean_ext.cleaning_type:
+            cleaning_type_count[clean_ext.cleaning_type] += 1

-        if a.handle_status == "DONE":
-            handle_done += 1
-        elif a.handle_status == "IGNORED":
-            handle_ignored += 1
-        else:
-            handle_unhandled += 1
-
-        if a.alarm_status == "FALSE":
-            false_alarm += 1
-
-        if a.handled_at and a.event_time:
-            delta = (a.handled_at - a.event_time).total_seconds() / 60.0
-            if 0 <= delta <= 360:  # 排除 >6h 异常值
-                response_times.append(delta)
-
-    # 环比变化
+    # 环比
    if prev_total > 0:
        change_pct = (yesterday_total - prev_total) / prev_total * 100
        if change_pct > 0:
@@ -122,95 +159,62 @@ async def generate_daily_report() -> Optional[str]:
        else:
            change_str = f"前日{prev_total}条，持平"
    else:
-        change_str = "前日无告警"
+        change_str = "前日无工单"

    # 平均响应时长
    resp_str = _format_resp_time(sum(response_times) / len(response_times)) if response_times else "暂无数据"

-    # 设备 Top5 — 批量获取摄像头名称
-    top5_devices = device_counter.most_common(5)
-    all_device_ids = list({d[0] for d in top5_devices})
-    # 也收集各边缘节点的 top 设备 ID
-    for edge_key, alarms in edge_groups.items():
-        edge_dev_counter = Counter(a.device_id for a in alarms)
-        for dev_id, _ in edge_dev_counter.most_common(3):
-            if dev_id not in all_device_ids:
-                all_device_ids.append(dev_id)
-
-    try:
-        name_map = await camera_svc.get_display_names_batch(all_device_ids)
-    except Exception as e:
-        logger.warning(f"日报获取摄像头名称失败: {e}")
-        name_map = {}
-
-    # 边缘设备名称映射
-    edge_name_map = _get_edge_name_map()
+    # 待处理数量
+    pending_count = sum(
+        1 for o in yesterday_orders if o.status in ("PENDING", "ASSIGNED")
+    )
+    completed_count = status_count.get("COMPLETED", 0)
+    cancelled_count = status_count.get("CANCELLED", 0)

    # ==================== 组装 Markdown ====================
    lines = [
-        f"**AI安防日报 — {date_str}（{weekday}）**",
+        f"**物业工单日报 — {date_str}（{weekday}）**",
        "",
-        f">昨日告警总计：<font color=\"warning\">{yesterday_total}</font> 条（{change_str}）",
-        f">待处理：<font color=\"warning\">{handle_unhandled}</font> 条",
-        f">已处理：{handle_done}条 | 已忽略：{handle_ignored}条 | 误报：{false_alarm}条",
-        f">平均响应：<font color=\"info\">{resp_str}</font>",
+        f">昨日工单总计：<font color=\"warning\">{yesterday_total}</font> 条（{change_str}）",
    ]

-    # 按类型分布
-    if type_counter:
+    # 按工单类型
+    sec_count = type_count.get("SECURITY", 0)
+    clean_count = type_count.get("CLEAN", 0)
+    if sec_count and clean_count:
+        lines.append(f">安保工单：{sec_count}条 | 保洁工单：{clean_count}条")
+    elif sec_count:
+        lines.append(f">安保工单：{sec_count}条")
+    elif clean_count:
+        lines.append(f">保洁工单：{clean_count}条")
+
+    lines.append(f">待处理：<font color=\"warning\">{pending_count}</font> 条 | "
+                 f"已完成：{completed_count}条 | 已取消：{cancelled_count}条 | 误报：{false_alarm_count}条")
+    lines.append(f">平均响应：<font color=\"info\">{resp_str}</font>")
+
+    # 安保告警类型分布
+    if alarm_type_count:
        lines.append("")
-        lines.append("**按类型分布**")
-        for alarm_type, count in type_counter.most_common():
+        lines.append("**安保告警类型分布**")
+        for alarm_type, count in alarm_type_count.most_common():
            type_name = ALARM_TYPE_NAMES.get(alarm_type, alarm_type)
            lines.append(f">{type_name}：{count}条")

-    # 设备 Top5
-    if top5_devices:
+    # 保洁类型分布
+    if cleaning_type_count:
        lines.append("")
-        lines.append("**告警设备 Top5**")
-        for i, (device_id, count) in enumerate(top5_devices, 1):
-            display_name = name_map.get(device_id, device_id)
-            lines.append(f">{i}. {display_name} — {count}条")
+        lines.append("**保洁类型分布**")
+        for ct, count in cleaning_type_count.most_common():
+            ct_name = CLEANING_TYPE_NAMES.get(ct, ct)
+            lines.append(f">{ct_name}：{count}条")

-    # ---- 按边缘节点分组汇总 ----
-    if len(edge_groups) > 1 or (len(edge_groups) == 1 and "unknown" not in edge_groups):
+    # 摄像头 Top5
+    top5_cameras = camera_counter.most_common(5)
+    if top5_cameras:
        lines.append("")
-        lines.append("**各边缘节点汇总**")
-
-        # 按告警数降序排列
-        sorted_edges = sorted(edge_groups.items(), key=lambda x: len(x[1]), reverse=True)
-
-        for edge_key, alarms in sorted_edges:
-            edge_name = edge_name_map.get(edge_key, edge_key)
-            if edge_key == "unknown":
-                edge_name = "未知节点"
-
-            edge_total = len(alarms)
-            edge_type_counter = Counter(a.alarm_type for a in alarms)
-            edge_unhandled = sum(1 for a in alarms if a.handle_status not in ("DONE", "IGNORED"))
-            edge_false = sum(1 for a in alarms if a.alarm_status == "FALSE")
-
-            # 类型分布简写
-            type_parts = []
-            for at, ac in edge_type_counter.most_common():
-                type_parts.append(f"{ALARM_TYPE_NAMES.get(at, at)}{ac}条")
-            type_summary = "、".join(type_parts)
-
-            # 该节点的 Top3 摄像头
-            edge_dev_counter = Counter(a.device_id for a in alarms)
-            top3 = edge_dev_counter.most_common(3)
-            cam_parts = []
-            for dev_id, dev_count in top3:
-                cam_name = name_map.get(dev_id, dev_id)
-                cam_parts.append(f"{cam_name}({dev_count})")
-            cam_summary = "、".join(cam_parts)
-
-            lines.append(f"")
-            lines.append(f">{edge_name}：<font color=\"warning\">{edge_total}</font> 条")
-            lines.append(f">　类型：{type_summary}")
-            if edge_unhandled > 0:
-                lines.append(f">　待处理：<font color=\"warning\">{edge_unhandled}</font> 条　误报：{edge_false}条")
-            lines.append(f">　Top设备：{cam_summary}")
+        lines.append("**告警摄像头 Top5**")
+        for i, (cam_name, count) in enumerate(top5_cameras, 1):
+            lines.append(f">{i}. {cam_name} — {count}条")

    return "\n".join(lines)

--- a/app/services/notify_dispatch.py
+++ b/app/services/notify_dispatch.py
@@ -404,13 +404,22 @@ def _get_permanent_url(snapshot_url: str) -> str:


 def _save_order_id(alarm_id: str, order_id: str):
-    """将工单ID保存到 alarm_event_ext（ext_type=WORK_ORDER）"""
+    """将工单ID保存到 wechat_card_state + alarm_event_ext"""
    db = get_session()
    try:
+        # 写 wechat_card_state（order_id ↔ alarm_id 映射）
+        from app.models import WechatCardState
+        card_state = WechatCardState(
+            order_id=str(order_id),
+            alarm_id=alarm_id,
+        )
+        db.merge(card_state)
+
+        # 写 alarm_event_ext（保持兼容）
        ext = AlarmEventExt(
            alarm_id=alarm_id,
            ext_type="WORK_ORDER",
-            ext_data={"order_id": order_id},
+            ext_data={"order_id": str(order_id)},
        )
        db.add(ext)
        db.commit()
--- a/app/services/wechat_service.py
+++ b/app/services/wechat_service.py
@@ -42,7 +42,7 @@ class WeChatService:
        self._token_expire_at = 0
        self._service_base_url = ""
        # 缓存 response_code，用于更新卡片状态
-        # key: task_id (alarm_id), value: response_code
+        # key: order_id, value: response_code
        self._response_codes: Dict[str, str] = {}

    def init(self, config):
@@ -94,53 +94,85 @@ class WeChatService:
        logger.info("企微 access_token 已更新")
        return self._access_token

-    def save_response_code(self, task_id: str, response_code: str):
-        """保存卡片的 response_code（内存缓存 + 数据库持久化）"""
-        self._response_codes[task_id] = response_code
+    def save_response_code(self, order_id: str, response_code: str, alarm_id: str = ""):
+        """保存卡片的 response_code 到 wechat_card_state（以 order_id 为主键）"""
+        self._response_codes[order_id] = response_code
        try:
-            from app.models import get_session, AlarmEventExt
+            from app.models import get_session, WechatCardState
            db = get_session()
            try:
-                ext = db.query(AlarmEventExt).filter(
-                    AlarmEventExt.alarm_id == task_id,
-                    AlarmEventExt.ext_type == "WECHAT_RESPONSE_CODE",
+                state = db.query(WechatCardState).filter(
+                    WechatCardState.order_id == order_id,
                ).first()
-                if ext:
-                    ext.ext_data = {"response_code": response_code}
+                if state:
+                    state.response_code = response_code
+                    if alarm_id:
+                        state.alarm_id = alarm_id
                else:
-                    ext = AlarmEventExt(
-                        alarm_id=task_id,
-                        ext_type="WECHAT_RESPONSE_CODE",
-                        ext_data={"response_code": response_code},
+                    state = WechatCardState(
+                        order_id=order_id,
+                        response_code=response_code,
+                        alarm_id=alarm_id or None,
                    )
-                    db.add(ext)
+                    db.add(state)
                db.commit()
            finally:
                db.close()
        except Exception as e:
            logger.warning(f"持久化 response_code 失败: {e}")

-    def get_response_code(self, task_id: str) -> Optional[str]:
-        """获取 response_code（优先内存缓存，回退数据库查询）"""
-        code = self._response_codes.pop(task_id, None)
+    def get_response_code(self, order_id: str) -> Optional[str]:
+        """获取 response_code（优先内存缓存，回退数据库查询 wechat_card_state）"""
+        code = self._response_codes.pop(order_id, None)
        if code:
            return code
        try:
-            from app.models import get_session, AlarmEventExt
+            from app.models import get_session, WechatCardState
            db = get_session()
            try:
-                ext = db.query(AlarmEventExt).filter(
-                    AlarmEventExt.alarm_id == task_id,
-                    AlarmEventExt.ext_type == "WECHAT_RESPONSE_CODE",
+                state = db.query(WechatCardState).filter(
+                    WechatCardState.order_id == order_id,
                ).first()
-                if ext and ext.ext_data:
-                    return ext.ext_data.get("response_code", "")
+                if state and state.response_code:
+                    return state.response_code
            finally:
                db.close()
        except Exception as e:
            logger.warning(f"查询 response_code 失败: {e}")
        return None

+    def get_alarm_id_for_order(self, order_id: str) -> str:
+        """从 wechat_card_state 查 order_id → alarm_id"""
+        try:
+            from app.models import get_session, WechatCardState
+            db = get_session()
+            try:
+                state = db.query(WechatCardState).filter(
+                    WechatCardState.order_id == order_id,
+                ).first()
+                return state.alarm_id or "" if state else ""
+            finally:
+                db.close()
+        except Exception as e:
+            logger.warning(f"查询 alarm_id 失败: order={order_id}, error={e}")
+            return ""
+
+    def get_order_id_for_alarm(self, alarm_id: str) -> str:
+        """从 wechat_card_state 查 alarm_id → order_id"""
+        try:
+            from app.models import get_session, WechatCardState
+            db = get_session()
+            try:
+                state = db.query(WechatCardState).filter(
+                    WechatCardState.alarm_id == alarm_id,
+                ).first()
+                return state.order_id or "" if state else ""
+            finally:
+                db.close()
+        except Exception as e:
+            logger.warning(f"查询 order_id 失败: alarm={alarm_id}, error={e}")
+            return ""
+
    # ==================== 媒体上传 ====================

    async def upload_media(self, image_data: bytes, filename: str = "alarm.jpg") -> Optional[str]:
@@ -231,13 +263,14 @@ class WeChatService:
    async def send_alarm_card(
        self,
        user_ids: List[str],
-        alarm_id: str,
+        order_id: str,
        alarm_type: str,
        area_name: str,
        camera_name: str,
        description: str,
        event_time: str,
        alarm_level: int = 2,
+        alarm_id: str = "",
    ) -> bool:
        """
        发送按钮交互型模板卡片（个人消息）
@@ -261,7 +294,7 @@ class WeChatService:
                "agentid": self.agent_id_int,
                "template_card": {
                    "card_type": "button_interaction",
-                    "task_id": alarm_id,
+                    "task_id": order_id,
                    "source": {
                        "desc": "AI安防告警",
                        "desc_color": 3 if alarm_level <= 1 else 0,
@@ -279,18 +312,18 @@ class WeChatService:
                    ],
                    "card_action": {
                        "type": 1,
-                        "url": self._alarm_detail_url(alarm_id) or "https://work.weixin.qq.com",
+                        "url": self._alarm_detail_url(alarm_id or order_id) or "https://work.weixin.qq.com",
                    },
                    "button_list": [
                        {
                            "text": "确认接单",
                            "style": 1,
-                            "key": f"confirm_{alarm_id}",
+                            "key": f"confirm_{order_id}",
                        },
                        {
                            "text": "误报忽略",
                            "style": 2,
-                            "key": f"ignore_{alarm_id}",
+                            "key": f"ignore_{order_id}",
                        },
                    ],
                },
@@ -307,9 +340,9 @@ class WeChatService:

            response_code = data.get("response_code", "")
            if response_code:
-                self.save_response_code(alarm_id, response_code)
+                self.save_response_code(order_id, response_code, alarm_id=alarm_id)

-            logger.info(f"企微卡片已发送: alarm={alarm_id}, users={user_ids}")
+            logger.info(f"企微卡片已发送: order={order_id}, alarm={alarm_id}, users={user_ids}")
            return True

        except Exception as e:
@@ -320,7 +353,7 @@ class WeChatService:
        self,
        response_code: str,
        user_ids: List[str],
-        alarm_id: str,
+        order_id: str,
        operator_name: str = "",
    ) -> bool:
        """
@@ -341,7 +374,7 @@ class WeChatService:
                "response_code": response_code,
                "template_card": {
                    "card_type": "button_interaction",
-                    "task_id": alarm_id,
+                    "task_id": order_id,
                    "source": {
                        "desc": "AI安防工单 - 处理中",
                        "desc_color": 1,
@@ -352,18 +385,18 @@ class WeChatService:
                    "sub_title_text": "请在对话框中回复处理结果，或点击按钮快速操作",
                    "card_action": {
                        "type": 1,
-                        "url": self._alarm_detail_url(alarm_id) or "https://work.weixin.qq.com",
+                        "url": self._alarm_detail_url(order_id) or "https://work.weixin.qq.com",
                    },
                    "button_list": [
                        {
                            "text": "已处理完成",
                            "style": 1,
-                            "key": f"complete_{alarm_id}",
+                            "key": f"complete_{order_id}",
                        },
                        {
                            "text": "标记误报",
                            "style": 2,
-                            "key": f"false_{alarm_id}",
+                            "key": f"false_{order_id}",
                        },
                    ],
                },
@@ -378,7 +411,7 @@ class WeChatService:
                logger.error(f"更新卡片到步骤2失败: {data}")
                return False

-            logger.info(f"卡片已更新到步骤2: alarm={alarm_id}, operator={operator_name}")
+            logger.info(f"卡片已更新到步骤2: order={order_id}, operator={operator_name}")
            return True

        except Exception as e:
@@ -389,7 +422,7 @@ class WeChatService:
        self,
        response_code: str,
        user_ids: List[str],
-        alarm_id: str,
+        order_id: str,
        action: str,
        operator_name: str = "",
    ) -> bool:
@@ -435,7 +468,7 @@ class WeChatService:
                logger.error(f"更新卡片终态失败: {data}")
                return False

-            logger.info(f"卡片已更新到终态: alarm={alarm_id}, action={action}")
+            logger.info(f"卡片已更新到终态: order={order_id}, action={action}")
            return True

        except Exception as e: