diff --git a/app/services/agent_dispatcher.py b/app/services/agent_dispatcher.py
index a0142bd..a43ac9c 100644
--- a/app/services/agent_dispatcher.py
+++ b/app/services/agent_dispatcher.py
@@ -56,9 +56,12 @@ class AgentDispatcher:
 
         self._pending_images[user_id] = []
         session = get_session_manager().get(user_id)
+        normalized_content = content.strip()
 
         try:
-            reply = await self._handle_manual_order_message(user_id, session, content.strip())
+            reply = self._maybe_start_manual_order_from_text(session, normalized_content)
+            if reply is None:
+                reply = await self._handle_manual_order_message(user_id, session, normalized_content)
             if reply is None:
                 reply = await self._langgraph_chat(user_id, content)
         except Exception as e:
@@ -99,6 +102,10 @@ class AgentDispatcher:
         permanent_url = oss.get_permanent_url(object_key)
         presign_url = oss.get_presigned_url(object_key)
 
+        if session.state == "waiting_manual_order_image":
+            del presign_url
+            return await self._start_manual_order_flow(session, permanent_url)
+
         # 3. 检查用户是否有待处理工单
         handling_alarm_id = self._find_handling_alarm(user_id)
         if handling_alarm_id:
@@ -196,8 +203,36 @@ class AgentDispatcher:
             "请回复区域编号。"
         )
 
+    @staticmethod
+    def _maybe_start_manual_order_from_text(session, content: str) -> Optional[str]:
+        """用户明确提出创建工单时，优先进入手动建单流程。"""
+        if session.state != "idle":
+            return None
+
+        trigger_phrases = (
+            "创建工单",
+            "新建工单",
+            "手动工单",
+            "手动上报",
+            "我要创建工单",
+            "我要上报",
+            "上报工单",
+        )
+        if not any(phrase in content for phrase in trigger_phrases):
+            return None
+
+        session.reset()
+        session.state = "waiting_manual_order_image"
+        return "请先上传现场图片，我会在收到图片后引导您选择区域并补充备注。"
+
     async def _handle_manual_order_message(self, user_id: str, session, content: str) -> Optional[str]:
         """处理手动工单创建状态机。"""
+        if session.state == "waiting_manual_order_image":
+            if content in {"取消", "算了", "不用了"}:
+                session.reset()
+                return "已取消本次手动工单创建。"
+            return "请先上传现场图片。若不需要创建工单，回复“取消”即可。"
+
         if session.state == "waiting_manual_order_area":
             area = self._match_area_option(content, session.pending_manual_order_area_options)
             if not area:
diff --git a/app/services/session_manager.py b/app/services/session_manager.py
index a3aa8d1..dabb425 100644
--- a/app/services/session_manager.py
+++ b/app/services/session_manager.py
@@ -18,7 +18,7 @@ class UserSession:
 
     def __init__(self, user_id: str):
         self.user_id = user_id
-        self.state = "idle"  # idle / waiting_close_photo / waiting_manual_order_area / waiting_manual_order_remark / waiting_manual_order_confirm
+        self.state = "idle"  # idle / waiting_close_photo / waiting_manual_order_image / waiting_manual_order_area / waiting_manual_order_remark / waiting_manual_order_confirm
         self.pending_image_url = ""      # 暂存的图片 COS key
         self.pending_analysis = ""       # VLM 分析结果描述
         self.pending_alarm_type = ""     # VLM 识别的告警类型