diff --git a/app/services/daily_report_service.py b/app/services/daily_report_service.py
index 2aa9b73..b98650d 100644
--- a/app/services/daily_report_service.py
+++ b/app/services/daily_report_service.py
@@ -38,6 +38,17 @@ def _format_duration(minutes: float) -> str:
     return f"{minutes / 60:.1f}小时"
 
 
+def _format_age(minutes: int) -> str:
+    """把分钟数格式化为人类友好的时长"""
+    if minutes < 60:
+        return f"{minutes}分钟"
+    hours = minutes / 60
+    if hours < 24:
+        return f"{hours:.1f}小时"
+    days = hours / 24
+    return f"{days:.1f}天"
+
+
 def _format_ratio(numerator: int, denominator: int) -> str:
     if denominator <= 0:
         return "0%"
@@ -246,8 +257,9 @@ async def _build_daily_report_data() -> Optional[Dict]:
     top_overdue = []
     for order in overdue_orders[:3]:
         age_minutes = max(int((now - order.create_time).total_seconds() / 60), 0)
+        order_type_label = "安保" if order.order_type == "SECURITY" else "保洁"
         top_overdue.append(
-            f"{order.order_code or order.id}｜{_location_name(order)}｜挂起 {age_minutes} 分钟"
+            f"{_location_name(order)}（{order_type_label}，已挂起{_format_age(age_minutes)}）"
         )
 
     report = {
@@ -288,56 +300,65 @@ async def _build_daily_report_data() -> Optional[Dict]:
 
 
 def _build_markdown(report: Dict) -> str:
-    """构建单条企微 markdown 日报"""
+    """构建单条企微 markdown 日报（领导视角，简洁直观）"""
     if report.get("empty"):
         return (
             f"**{report['title']}**\n\n"
-            f">系统运行平稳，昨日无新增工单\n"
-            f">当前无待处理工单"
+            f">昨日系统运行平稳，无新增工单\n"
+            f">当前无待处理事项"
         )
 
     s = report["summary"]
+    backlog = s["backlog_count"]
 
     lines = [
         f"**{report['title']}**",
         "",
-        # ── 核心数字 ──
+        # ── 总览 ──
         f">昨日新增 <font color=\"warning\">{s['yesterday_total']}</font> 条（{report['change_str']}）",
-        f">安保 <font color=\"warning\">{s['security_count']}</font>｜"
-        f"保洁 <font color=\"warning\">{s['clean_count']}</font>｜"
-        f"完成 {s['completed_count']}｜"
-        f"取消 {s['cancelled_count']}｜"
-        f"误报率 {s['false_alarm_rate']}",
-        f">当前待处理 <font color=\"warning\">{s['backlog_count']}</font> 条"
-        f"（遗留 {s['carry_over_count']}）",
-        "",
-        # ── 效率指标 ──
-        f"**响应效率**",
-        f">平均首响 <font color=\"info\">{s['avg_resp']}</font>｜"
-        f"平均完结 <font color=\"info\">{s['avg_close']}</font>",
+        f">安保 {s['security_count']}｜保洁 {s['clean_count']}｜"
+        f"已完成 {s['completed_count']}｜误报 {s['false_alarm_rate']}",
     ]
 
-    # ── 风险分布 ──
-    tops = report["tops"]
-    has_risk = any(v != "暂无数据" for v in tops.values())
-    if has_risk:
-        lines.append("")
-        lines.append("**风险分布**")
-        if tops["alarm_types"] != "暂无数据":
-            lines.append(f">告警类型：{tops['alarm_types']}")
-        if tops["cleaning_types"] != "暂无数据":
-            lines.append(f">保洁类型：{tops['cleaning_types']}")
-        if tops["areas"] != "暂无数据":
-            lines.append(f">高发区域：{tops['areas']}")
-        if tops["cameras"] != "暂无数据":
-            lines.append(f">高发摄像头：{tops['cameras']}")
+    # 待处理：0 用绿色，>0 用橙色警示
+    if backlog == 0:
+        lines.append(f">待处理 <font color=\"info\">0</font> 条，全部清零")
+    else:
+        lines.append(
+            f">待处理 <font color=\"warning\">{backlog}</font> 条"
+            f"（其中遗留 {s['carry_over_count']}）"
+        )
 
-    # ── 超时跟进 ──
+    # ── 效率 ──
+    lines.append("")
+    lines.append(
+        f">响应效率：首响 <font color=\"info\">{s['avg_resp']}</font>"
+        f"｜完结 <font color=\"info\">{s['avg_close']}</font>"
+    )
+
+    # ── 风险分布（仅有数据时展示）──
+    tops = report["tops"]
+    risk_items = []
+    if tops["alarm_types"] != "暂无数据":
+        risk_items.append(f">告警类型｜{tops['alarm_types']}")
+    if tops["cleaning_types"] != "暂无数据":
+        risk_items.append(f">保洁类型｜{tops['cleaning_types']}")
+    if tops["areas"] != "暂无数据":
+        risk_items.append(f">高发区域｜{tops['areas']}")
+    if tops["cameras"] != "暂无数据":
+        risk_items.append(f">高发设备｜{tops['cameras']}")
+
+    if risk_items:
+        lines.append("")
+        lines.append("**热点分布**")
+        lines.extend(risk_items)
+
+    # ── 超时跟进（仅有遗留时展示）──
     if report["top_overdue"]:
         lines.append("")
-        lines.append(f"**超时未处理 <font color=\"warning\">{s['carry_over_count']}</font> 条**")
-        for idx, item in enumerate(report["top_overdue"], 1):
-            lines.append(f">{idx}. {item}")
+        lines.append(f"**需关注（{s['carry_over_count']}条超时）**")
+        for item in report["top_overdue"]:
+            lines.append(f">{item}")
 
     return "\n".join(lines)