diff --git a/app/services/work_order_client.py b/app/services/work_order_client.py
index 971a9b0..e50be9c 100644
--- a/app/services/work_order_client.py
+++ b/app/services/work_order_client.py
@@ -186,6 +186,97 @@ class WorkOrderClient:
             logger.error(f"自动结单异常: orderId={order_id}, error={e}")
             return False
 
+    async def confirm_order(self, order_id: str) -> bool:
+        """确认工单（保安接单）"""
+        if not self._enabled:
+            return False
+
+        body = {"orderId": int(order_id) if order_id else 0}
+        body_json = json.dumps(body, ensure_ascii=False, separators=(",", ":"))
+
+        try:
+            headers = self._build_headers(body_json)
+            url = f"{self._base_url}/open-api/ops/security/order/confirm"
+
+            async with httpx.AsyncClient(timeout=self._timeout) as client:
+                resp = await client.post(url, content=body_json, headers=headers)
+                data = resp.json()
+
+            if data.get("code") != 0:
+                logger.error(f"确认工单失败: orderId={order_id}, resp={data}")
+                return False
+
+            logger.info(f"工单已确认: orderId={order_id}")
+            return True
+
+        except Exception as e:
+            logger.error(f"确认工单异常: orderId={order_id}, error={e}")
+            return False
+
+    async def submit_order(
+        self,
+        order_id: str,
+        result: str,
+        result_img_urls: Optional[list] = None,
+    ) -> bool:
+        """工单提交（保安提交处理结果+图片）"""
+        if not self._enabled:
+            return False
+
+        body = {
+            "orderId": int(order_id) if order_id else 0,
+            "result": result,
+        }
+        if result_img_urls:
+            body["resultImgUrls"] = result_img_urls
+        body_json = json.dumps(body, ensure_ascii=False, separators=(",", ":"))
+
+        try:
+            headers = self._build_headers(body_json)
+            url = f"{self._base_url}/open-api/ops/security/order/submit"
+
+            async with httpx.AsyncClient(timeout=self._timeout) as client:
+                resp = await client.post(url, content=body_json, headers=headers)
+                data = resp.json()
+
+            if data.get("code") != 0:
+                logger.error(f"工单提交失败: orderId={order_id}, resp={data}")
+                return False
+
+            logger.info(f"工单已提交: orderId={order_id}")
+            return True
+
+        except Exception as e:
+            logger.error(f"工单提交异常: orderId={order_id}, error={e}")
+            return False
+
+    async def false_alarm(self, order_id: str) -> bool:
+        """误报标记"""
+        if not self._enabled:
+            return False
+
+        body = {"orderId": int(order_id) if order_id else 0}
+        body_json = json.dumps(body, ensure_ascii=False, separators=(",", ":"))
+
+        try:
+            headers = self._build_headers(body_json)
+            url = f"{self._base_url}/open-api/ops/security/order/false-alarm"
+
+            async with httpx.AsyncClient(timeout=self._timeout) as client:
+                resp = await client.post(url, content=body_json, headers=headers)
+                data = resp.json()
+
+            if data.get("code") != 0:
+                logger.error(f"误报标记失败: orderId={order_id}, resp={data}")
+                return False
+
+            logger.info(f"工单已标记误报: orderId={order_id}")
+            return True
+
+        except Exception as e:
+            logger.error(f"误报标记异常: orderId={order_id}, error={e}")
+            return False
+
 
 # 全局单例
 _work_order_client: Optional[WorkOrderClient] = None