iot-device-management-service/app/services/notify_dispatch.py

"""
通知调度服务

告警创建后的异步处理流水线：
1. VLM 复核截图 → 写入 alarm_llm_analysis
2. 查表获取通知人员 (camera → area → person)
3. 推送企微通知：
   - 群聊：image + news + @text 组合消息
   - 个人：button_interaction 模板卡片

全程异步执行，不阻塞告警接收主流程。
VLM 或企微不可用时自动降级，不影响系统运行。
"""

from datetime import datetime
from typing import Dict, List

from app.models import (
    get_session,
    AlarmEvent, AlarmLlmAnalysis, AlarmEventExt,
    CameraAreaBinding, AreaPersonBinding, NotifyArea,
)
from app.config import settings
from app.services.vlm_service import get_vlm_service
from app.services.wechat_service import get_wechat_service, ALARM_TYPE_NAMES, ALARM_LEVEL_NAMES
from app.services.work_order_client import get_work_order_client
from app.utils.logger import logger
from app.utils.timezone import beijing_now


async def process_alarm_notification(alarm_data: Dict):
    """
    告警通知处理流水线（异步，fire-and-forget）

    Args:
        alarm_data: 告警字典，包含 alarm_id, alarm_type, device_id,
                    snapshot_url, alarm_level, event_time 等字段
    """
    alarm_id = alarm_data.get("alarm_id", "")
    alarm_type = alarm_data.get("alarm_type", "")
    device_id = alarm_data.get("device_id", "")
    snapshot_url = alarm_data.get("snapshot_url", "")
    alarm_level = alarm_data.get("alarm_level", 2)
    event_time = alarm_data.get("event_time", "")

    logger.info(f"开始处理告警通知: {alarm_id}")

    try:
        # ========== 1. VLM 复核 ==========
        vlm_service = get_vlm_service()
        camera_name = alarm_data.get("camera_name", device_id)
        scene_id = alarm_data.get("scene_id", "")

        # 查找区域名称用于 VLM prompt（比 UUID 更有意义）
        area_name_for_vlm, _, _ = _get_notify_persons(device_id, alarm_level)
        roi_name = area_name_for_vlm if area_name_for_vlm != "未知区域" else scene_id

        # snapshot_url 可能是 COS object key，需转为可访问的预签名URL
        presigned_snapshot_url = _get_presigned_url(snapshot_url)

        vlm_result = await vlm_service.verify_alarm(
            snapshot_url=presigned_snapshot_url,
            alarm_type=alarm_type,
            camera_name=camera_name,
            roi_name=roi_name,
        )

        # 写入 alarm_llm_analysis 表
        _save_vlm_result(alarm_id, vlm_result)

        # VLM 明确判定为误报（非降级跳过）→ 更新告警状态，不通知
        if not vlm_result.get("confirmed", True) and not vlm_result.get("skipped"):
            _mark_false_alarm(alarm_id)
            logger.info(f"VLM 判定误报，跳过通知: {alarm_id}")
            return

        # VLM 跳过（降级）且 confirmed=False → 不改告警状态，仅跳过通知
        if not vlm_result.get("confirmed", True) and vlm_result.get("skipped"):
            logger.info(f"VLM 降级跳过，不推送但保留告警状态: {alarm_id}")
            return

        # ========== 2. 查表获取通知人员 ==========
        description = vlm_result.get("description", "")
        area_name = area_name_for_vlm
        _, area_id_int, persons = _get_notify_persons(device_id, alarm_level)

        # 演示模式：数据库无人员时，使用配置的测试 userid
        if not persons and settings.wechat.test_uids:
            test_uids = [uid.strip() for uid in settings.wechat.test_uids.split(",") if uid.strip()]
            if test_uids:
                persons = [{"person_name": "测试用户", "wechat_uid": uid, "role": "TEST"} for uid in test_uids]
                area_name = "演示区域"
                logger.info(f"演示模式: 使用测试用户 {test_uids}")

        if not persons:
            logger.warning(f"未找到通知人员: camera={device_id}, 跳过企微推送")
            return

        # ========== 3. 推送企微通知 ==========
        wechat_service = get_wechat_service()
        if not wechat_service.enabled:
            logger.info(f"企微未启用，跳过通知: {alarm_id}")
            return

        event_time_str = (
            event_time.strftime("%Y-%m-%d %H:%M:%S")
            if isinstance(event_time, datetime) else str(event_time or "")
        )

        user_ids = [p["wechat_uid"] for p in persons]
        group_chat_id = settings.wechat.group_chat_id

        # ---- 3a. 群聊组合消息 ----
        if group_chat_id:
            await wechat_service.send_group_alarm_combo(
                chat_id=group_chat_id,
                alarm_id=alarm_id,
                alarm_type=alarm_type,
                area_name=area_name,
                camera_name=camera_name,
                description=description or f"{area_name} 检测到告警",
                event_time=event_time_str,
                alarm_level=alarm_level,
                snapshot_url=presigned_snapshot_url,
                mention_user_ids=user_ids,
            )
        else:
            logger.debug("未配置群聊ID，跳过群聊推送")

        # ---- 3b. 个人按钮交互卡片 ----
        sent = await wechat_service.send_alarm_card(
            user_ids=user_ids,
            alarm_id=alarm_id,
            alarm_type=alarm_type,
            area_name=area_name,
            camera_name=camera_name,
            description=description,
            event_time=event_time_str,
            alarm_level=alarm_level,
        )
        if sent:
            logger.info(f"告警通知完成: {alarm_id}")
        else:
            logger.warning(f"个人卡片发送失败: {alarm_id}")

        # ---- 4. 创建安保工单（暂未上线，待本地测试通过后启用） ----
        # wo_client = get_work_order_client()
        # if wo_client.enabled:
        #     wo_area_id = _get_alarm_area_id(alarm_id) or area_id_int
        #     if wo_area_id:
        #         type_name = ALARM_TYPE_NAMES.get(alarm_type, alarm_type)
        #         wo_title = f"{type_name}告警"
        #         trigger_source = _get_trigger_source(alarm_id)
        #         permanent_url = _get_permanent_url(snapshot_url)
        #         order_id = await wo_client.create_order(
        #             title=wo_title,
        #             area_id=wo_area_id,
        #             alarm_id=alarm_id,
        #             alarm_type=type_name,
        #             description=description,
        #             priority=alarm_level,
        #             trigger_source=trigger_source,
        #             camera_id=device_id,
        #             image_url=permanent_url,
        #         )
        #         if order_id:
        #             _save_order_id(alarm_id, order_id)
        #     else:
        #         logger.warning(f"告警无 area_id，跳过工单创建: {alarm_id}")

    except Exception as e:
        logger.error(f"告警通知处理失败: {alarm_id}, error={e}", exc_info=True)


def _get_presigned_url(snapshot_url: str) -> str:
    """将 COS object key 转为预签名 URL"""
    if not snapshot_url:
        return ""
    if snapshot_url.startswith("http"):
        return snapshot_url
    try:
        from app.services.oss_storage import get_oss_storage
        return get_oss_storage().get_presigned_url(snapshot_url)
    except Exception as e:
        logger.warning(f"生成预签名URL失败: {e}")
        return snapshot_url


def _save_vlm_result(alarm_id: str, vlm_result: Dict):
    """将 VLM 复核结果写入 alarm_llm_analysis 表"""
    db = get_session()
    try:
        analysis = AlarmLlmAnalysis(
            alarm_id=alarm_id,
            llm_model="qwen3-vl-flash",
            analysis_type="REVIEW",
            summary=vlm_result.get("description", ""),
            is_false_alarm=not vlm_result.get("confirmed", True),
            confidence_score=None if vlm_result.get("skipped") else 0.9,
            suggestion="VLM跳过" if vlm_result.get("skipped") else None,
        )
        db.add(analysis)
        db.commit()
    except Exception as e:
        db.rollback()
        logger.error(f"保存 VLM 结果失败: {e}")
    finally:
        db.close()


def _mark_false_alarm(alarm_id: str):
    """将告警标记为误报"""
    db = get_session()
    try:
        alarm = db.query(AlarmEvent).filter(AlarmEvent.alarm_id == alarm_id).first()
        if alarm:
            now = beijing_now()
            alarm.alarm_status = "FALSE"
            alarm.handle_status = "IGNORED"
            alarm.handle_remark = "VLM复核判定误报"
            alarm.handled_at = now
            if alarm.duration_ms is None and alarm.event_time:
                try:
                    delta = now - alarm.event_time
                    alarm.duration_ms = int(delta.total_seconds() * 1000)
                except Exception:
                    pass
            if alarm.last_frame_time is None:
                alarm.last_frame_time = now
            db.commit()
            logger.info(f"告警已标记误报: {alarm_id}")
    except Exception as e:
        db.rollback()
        logger.error(f"标记误报失败: {e}")
    finally:
        db.close()


def _get_notify_persons(camera_id: str, alarm_level: int) -> tuple:
    """
    根据摄像头ID查找通知人员

    Returns:
        (area_name, area_id, [{"person_name": ..., "wechat_uid": ..., "role": ...}])
    """
    db = get_session()
    try:
        binding = db.query(CameraAreaBinding).filter(
            CameraAreaBinding.camera_id == camera_id
        ).first()

        if not binding:
            return ("未知区域", 0, [])

        area = db.query(NotifyArea).filter(
            NotifyArea.area_id == binding.area_id,
            NotifyArea.enabled == 1,
        ).first()

        area_name = area.area_name if area else "未知区域"
        area_id = binding.area_id or 0

        persons = db.query(AreaPersonBinding).filter(
            AreaPersonBinding.area_id == binding.area_id,
            AreaPersonBinding.enabled == 1,
            AreaPersonBinding.notify_level >= alarm_level,
        ).all()

        result = [
            {
                "person_name": p.person_name,
                "wechat_uid": p.wechat_uid,
                "role": p.role,
            }
            for p in persons
        ]

        return (area_name, area_id, result)

    except Exception as e:
        logger.error(f"查询通知人员失败: {e}")
        return ("未知区域", 0, [])
    finally:
        db.close()


def _get_alarm_area_id(alarm_id: str) -> int:
    """从 alarm_event 表获取 area_id"""
    db = get_session()
    try:
        alarm = db.query(AlarmEvent).filter(AlarmEvent.alarm_id == alarm_id).first()
        return alarm.area_id if alarm and alarm.area_id else 0
    except Exception:
        return 0
    finally:
        db.close()


def _get_trigger_source(alarm_id: str) -> str:
    """从 alarm_event_ext 的 ext_type 判断告警来源"""
    db = get_session()
    try:
        ext = db.query(AlarmEventExt).filter(
            AlarmEventExt.alarm_id == alarm_id,
            AlarmEventExt.ext_type.in_(["EDGE_HTTP", "EDGE", "POST", "MANUAL"]),
        ).first()
        if ext:
            return {
                "EDGE_HTTP": "自动上报",
                "EDGE": "自动上报",
                "POST": "人工上报",
                "MANUAL": "人工上报",
            }.get(ext.ext_type, "自动上报")
        return "自动上报"
    except Exception:
        return "自动上报"
    finally:
        db.close()


def _get_permanent_url(snapshot_url: str) -> str:
    """将 COS object key 转为永久访问 URL"""
    if not snapshot_url:
        return ""
    if snapshot_url.startswith("http"):
        return snapshot_url
    try:
        from app.services.oss_storage import get_oss_storage
        return get_oss_storage().get_permanent_url(snapshot_url)
    except Exception as e:
        logger.warning(f"生成永久URL失败: {e}")
        return ""


def _save_order_id(alarm_id: str, order_id: str):
    """将工单ID保存到 alarm_event_ext（ext_type=WORK_ORDER）"""
    db = get_session()
    try:
        ext = AlarmEventExt(
            alarm_id=alarm_id,
            ext_type="WORK_ORDER",
            ext_data={"order_id": order_id},
        )
        db.add(ext)
        db.commit()
        logger.info(f"工单ID已关联: alarm={alarm_id}, order={order_id}")
    except Exception as e:
        db.rollback()
        logger.error(f"保存工单ID失败: {e}")
    finally:
        db.close()