16337
c2c272c298
1. wechat_service: save/get_response_code 改为内存+数据库双写， 容器重启后边缘resolve仍能更新企微卡片 2. work_order_client: 请求头加 tenant-id，签名公式加 query_str 参数 3. config: WorkOrderConfig 新增 tenant_id 字段 Co-Authored-By: Claude Opus 4.6 <noreply@anthropic.com>
647 lines
24 KiB
Python
647 lines
24 KiB
Python
"""
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企微通知服务
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封装企业微信 API，支持：
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- 个人消息：button_interaction 模板卡片（原生按钮交互）
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- 群聊消息：image + news + @text 组合消息
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- 媒体上传：图片上传获取 media_id
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- 卡片更新：按钮点击后更新卡片状态
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"""
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import httpx
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import time
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from typing import Optional, List, Dict
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from app.utils.logger import logger
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# 告警类型中文映射（全局复用）
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ALARM_TYPE_NAMES = {
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"leave_post": "人员离岗",
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"intrusion": "周界入侵",
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}
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# 告警级别映射
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ALARM_LEVEL_NAMES = {1: "提醒", 2: "一般", 3: "严重", 4: "紧急"}
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class WeChatService:
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"""企微通知服务（单例）"""
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def __init__(self):
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self._enabled = False
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self._corp_id = ""
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self._agent_id = ""
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self._secret = ""
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self._token = ""
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self._encoding_aes_key = ""
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self._access_token = ""
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self._token_expire_at = 0
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# 缓存 response_code，用于更新卡片状态
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# key: task_id (alarm_id), value: response_code
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self._response_codes: Dict[str, str] = {}
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def init(self, config):
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"""初始化企微配置"""
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self._enabled = config.enabled and bool(config.corp_id) and bool(config.secret)
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self._corp_id = config.corp_id
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self._agent_id = config.agent_id
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self._secret = config.secret
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self._token = config.token
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self._encoding_aes_key = config.encoding_aes_key
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if self._enabled:
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logger.info(f"企微通知服务已启用: corp_id={self._corp_id}")
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else:
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logger.info("企微通知服务未启用")
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@property
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def enabled(self) -> bool:
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return self._enabled
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@property
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def agent_id_int(self) -> int:
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return int(self._agent_id) if self._agent_id else 0
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async def _get_access_token(self) -> str:
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"""获取企微 access_token（带缓存）"""
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if self._access_token and time.time() < self._token_expire_at - 60:
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return self._access_token
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url = "https://qyapi.weixin.qq.com/cgi-bin/gettoken"
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params = {"corpid": self._corp_id, "corpsecret": self._secret}
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async with httpx.AsyncClient(timeout=10) as client:
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resp = await client.get(url, params=params)
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data = resp.json()
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if data.get("errcode") != 0:
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raise Exception(f"获取 access_token 失败: {data}")
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self._access_token = data["access_token"]
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self._token_expire_at = time.time() + data.get("expires_in", 7200)
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logger.info("企微 access_token 已更新")
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return self._access_token
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def save_response_code(self, task_id: str, response_code: str):
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"""保存卡片的 response_code（内存缓存 + 数据库持久化）"""
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self._response_codes[task_id] = response_code
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try:
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from app.models import get_session, AlarmEventExt
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db = get_session()
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try:
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ext = db.query(AlarmEventExt).filter(
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AlarmEventExt.alarm_id == task_id,
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AlarmEventExt.ext_type == "WECHAT_RESPONSE_CODE",
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).first()
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if ext:
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ext.ext_data = {"response_code": response_code}
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else:
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ext = AlarmEventExt(
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alarm_id=task_id,
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ext_type="WECHAT_RESPONSE_CODE",
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ext_data={"response_code": response_code},
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)
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db.add(ext)
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db.commit()
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finally:
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db.close()
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except Exception as e:
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logger.warning(f"持久化 response_code 失败: {e}")
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def get_response_code(self, task_id: str) -> Optional[str]:
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"""获取 response_code（优先内存缓存，回退数据库查询）"""
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code = self._response_codes.pop(task_id, None)
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if code:
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return code
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try:
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from app.models import get_session, AlarmEventExt
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db = get_session()
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try:
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ext = db.query(AlarmEventExt).filter(
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AlarmEventExt.alarm_id == task_id,
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AlarmEventExt.ext_type == "WECHAT_RESPONSE_CODE",
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).first()
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if ext and ext.ext_data:
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return ext.ext_data.get("response_code", "")
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finally:
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db.close()
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except Exception as e:
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logger.warning(f"查询 response_code 失败: {e}")
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return None
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# ==================== 媒体上传 ====================
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async def upload_media(self, image_data: bytes, filename: str = "alarm.jpg") -> Optional[str]:
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"""
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上传临时素材到企微，返回 media_id（3天有效）
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用于群聊发送图片消息。
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"""
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if not self._enabled:
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return None
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try:
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access_token = await self._get_access_token()
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url = f"https://qyapi.weixin.qq.com/cgi-bin/media/upload?access_token={access_token}&type=image"
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async with httpx.AsyncClient(timeout=30) as client:
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files = {"media": (filename, image_data, "image/jpeg")}
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resp = await client.post(url, files=files)
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data = resp.json()
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if data.get("errcode") and data.get("errcode") != 0:
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logger.error(f"企微媒体上传失败: {data}")
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return None
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media_id = data.get("media_id", "")
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logger.info(f"企微媒体上传成功: media_id={media_id[:20]}...")
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return media_id
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except Exception as e:
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logger.error(f"企微媒体上传异常: {e}")
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return None
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async def _download_image(self, image_url: str) -> Optional[bytes]:
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"""从 URL 下载图片数据"""
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try:
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async with httpx.AsyncClient(timeout=20, follow_redirects=True) as client:
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resp = await client.get(image_url)
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if resp.status_code == 200:
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return resp.content
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logger.error(f"下载图片失败: status={resp.status_code}, url={image_url[:80]}")
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return None
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except Exception as e:
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logger.error(f"下载图片异常: {e}")
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return None
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async def upload_media_from_url(self, image_url: str) -> Optional[str]:
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"""从 URL 下载图片后上传到企微，返回 media_id"""
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image_data = await self._download_image(image_url)
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if not image_data:
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return None
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return await self.upload_media(image_data)
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# ==================== 个人消息：按钮交互型模板卡片 ====================
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async def send_alarm_card(
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self,
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user_ids: List[str],
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alarm_id: str,
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alarm_type: str,
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area_name: str,
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camera_name: str,
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description: str,
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event_time: str,
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alarm_level: int = 2,
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) -> bool:
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"""
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发送按钮交互型模板卡片（个人消息）
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卡片展示告警信息 + 「前往处理」「误报忽略」按钮，
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用户点击按钮后企微回调服务器。
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"""
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if not self._enabled:
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logger.debug("企微未启用，跳过发送")
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return False
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try:
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access_token = await self._get_access_token()
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type_name = ALARM_TYPE_NAMES.get(alarm_type, alarm_type)
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level_name = ALARM_LEVEL_NAMES.get(alarm_level, "一般")
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msg = {
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"touser": "|".join(user_ids),
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"msgtype": "template_card",
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"agentid": self.agent_id_int,
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"template_card": {
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"card_type": "button_interaction",
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"task_id": alarm_id,
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"source": {
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"desc": "AI安防告警",
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"desc_color": 3 if alarm_level >= 3 else 0,
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},
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"main_title": {
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"title": f"【{level_name}】{type_name}告警",
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"desc": description or f"{area_name} 检测到{type_name}",
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},
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"sub_title_text": "请相关人员及时处理",
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"horizontal_content_list": [
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{"keyname": "告警区域", "value": area_name or "未知区域"},
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{"keyname": "摄像头", "value": camera_name or "未知"},
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{"keyname": "告警时间", "value": event_time},
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{"keyname": "告警级别", "value": level_name},
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],
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"card_action": {
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"type": 1,
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"url": "https://work.weixin.qq.com",
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},
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"button_list": [
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{
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"text": "确认接单",
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"style": 1,
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"key": f"confirm_{alarm_id}",
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},
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{
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"text": "误报忽略",
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"style": 2,
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"key": f"ignore_{alarm_id}",
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},
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],
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},
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}
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url = f"https://qyapi.weixin.qq.com/cgi-bin/message/send?access_token={access_token}"
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async with httpx.AsyncClient(timeout=10) as client:
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resp = await client.post(url, json=msg)
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data = resp.json()
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if data.get("errcode") != 0:
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logger.error(f"企微卡片发送失败: {data}")
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return False
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response_code = data.get("response_code", "")
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if response_code:
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self.save_response_code(alarm_id, response_code)
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logger.info(f"企微卡片已发送: alarm={alarm_id}, users={user_ids}")
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return True
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except Exception as e:
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logger.error(f"企微卡片发送异常: {e}")
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return False
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async def update_alarm_card_step2(
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self,
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response_code: str,
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user_ids: List[str],
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alarm_id: str,
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operator_name: str = "",
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) -> bool:
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"""
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更新卡片到第二步：确认接单后显示「已处理完成」「标记误报」按钮
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利用 update_template_card 将卡片更新为新的交互卡片（非终态），
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用户点击后会生成新的 response_code，实现链式更新。
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"""
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if not self._enabled:
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return False
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try:
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access_token = await self._get_access_token()
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body = {
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"userids": user_ids,
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"agentid": self.agent_id_int,
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"response_code": response_code,
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"template_card": {
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"card_type": "button_interaction",
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"task_id": alarm_id,
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"source": {
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"desc": "AI安防告警 - 处理中",
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"desc_color": 1,
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},
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"main_title": {
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"title": f"已接单 - {operator_name}" if operator_name else "已接单",
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},
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"sub_title_text": "请完成处理后选择操作",
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"button_list": [
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{
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"text": "已处理完成",
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"style": 1,
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"key": f"complete_{alarm_id}",
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},
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{
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"text": "标记误报",
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"style": 2,
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"key": f"false_{alarm_id}",
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},
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],
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},
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}
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url = f"https://qyapi.weixin.qq.com/cgi-bin/message/update_template_card?access_token={access_token}"
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async with httpx.AsyncClient(timeout=10) as client:
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resp = await client.post(url, json=body)
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data = resp.json()
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if data.get("errcode") != 0:
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logger.error(f"更新卡片到步骤2失败: {data}")
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return False
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logger.info(f"卡片已更新到步骤2: alarm={alarm_id}, operator={operator_name}")
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return True
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except Exception as e:
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logger.error(f"更新卡片步骤2异常: {e}")
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return False
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async def update_alarm_card_terminal(
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self,
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response_code: str,
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user_ids: List[str],
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alarm_id: str,
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action: str,
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operator_name: str = "",
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) -> bool:
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"""
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更新卡片到终态（仅替换按钮文案，不重绘整张卡片）
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使用 button.replace_name 方式更新，原卡片内容保持不变，
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按钮变为不可点击状态并显示处理结果文案。
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"""
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if not self._enabled:
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return False
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try:
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access_token = await self._get_access_token()
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action_text = {
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"complete": f"已处理 - {operator_name}" if operator_name else "已处理",
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"false": f"已标记误报 - {operator_name}" if operator_name else "已标记误报",
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"ignore": f"已忽略 - {operator_name}" if operator_name else "已忽略",
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"auto_resolve": "系统自动结单",
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}
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replace_text = action_text.get(action, "已处理")
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body = {
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"userids": user_ids,
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"agentid": self.agent_id_int,
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"response_code": response_code,
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"button": {
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"replace_name": replace_text,
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},
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}
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url = f"https://qyapi.weixin.qq.com/cgi-bin/message/update_template_card?access_token={access_token}"
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async with httpx.AsyncClient(timeout=10) as client:
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resp = await client.post(url, json=body)
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data = resp.json()
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if data.get("errcode") != 0:
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logger.error(f"更新卡片终态失败: {data}")
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return False
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logger.info(f"卡片已更新到终态: alarm={alarm_id}, action={action}")
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return True
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except Exception as e:
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logger.error(f"更新卡片终态异常: {e}")
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return False
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# ==================== 个人消息：文本 ====================
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async def send_text_message(self, user_id: str, content: str) -> bool:
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"""发送文本消息给指定用户"""
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if not self._enabled:
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return False
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try:
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access_token = await self._get_access_token()
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msg = {
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"touser": user_id,
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"msgtype": "text",
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"agentid": self.agent_id_int,
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"text": {"content": content},
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}
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url = f"https://qyapi.weixin.qq.com/cgi-bin/message/send?access_token={access_token}"
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async with httpx.AsyncClient(timeout=10) as client:
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resp = await client.post(url, json=msg)
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data = resp.json()
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if data.get("errcode") != 0:
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logger.error(f"企微文本消息发送失败: {data}")
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return False
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logger.info(f"企微文本消息已发送: user={user_id}")
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return True
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except Exception as e:
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logger.error(f"发送文本消息异常: {e}")
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return False
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# ==================== 群聊消息 ====================
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async def create_group_chat(
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self,
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name: str,
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owner: str,
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user_list: List[str],
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chat_id: str = "",
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) -> Optional[str]:
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"""创建企微群聊"""
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if not self._enabled:
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return None
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try:
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access_token = await self._get_access_token()
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body = {
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"name": name,
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"owner": owner,
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"userlist": user_list,
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}
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if chat_id:
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body["chatid"] = chat_id
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url = f"https://qyapi.weixin.qq.com/cgi-bin/appchat/create?access_token={access_token}"
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async with httpx.AsyncClient(timeout=10) as client:
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resp = await client.post(url, json=body)
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data = resp.json()
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if data.get("errcode") != 0:
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logger.error(f"创建群聊失败: {data}")
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return None
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chatid = data.get("chatid", "")
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logger.info(f"群聊已创建: name={name}, chatid={chatid}")
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return chatid
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except Exception as e:
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logger.error(f"创建群聊异常: {e}")
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return None
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async def send_group_text(self, chat_id: str, content: str) -> bool:
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"""发送文本消息到群聊"""
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if not self._enabled:
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return False
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try:
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access_token = await self._get_access_token()
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msg = {
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"chatid": chat_id,
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"msgtype": "text",
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"text": {"content": content},
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||
}
|
||
url = f"https://qyapi.weixin.qq.com/cgi-bin/appchat/send?access_token={access_token}"
|
||
async with httpx.AsyncClient(timeout=10) as client:
|
||
resp = await client.post(url, json=msg)
|
||
data = resp.json()
|
||
if data.get("errcode") != 0:
|
||
logger.error(f"群聊文本发送失败: {data}")
|
||
return False
|
||
logger.info(f"群聊文本已发送: chatid={chat_id}")
|
||
return True
|
||
except Exception as e:
|
||
logger.error(f"发送群聊文本异常: {e}")
|
||
return False
|
||
|
||
async def send_group_markdown(self, chat_id: str, content: str) -> bool:
|
||
"""发送 markdown 消息到群聊（@人员使用此方式）"""
|
||
if not self._enabled:
|
||
return False
|
||
try:
|
||
access_token = await self._get_access_token()
|
||
msg = {
|
||
"chatid": chat_id,
|
||
"msgtype": "markdown",
|
||
"markdown": {"content": content},
|
||
}
|
||
url = f"https://qyapi.weixin.qq.com/cgi-bin/appchat/send?access_token={access_token}"
|
||
async with httpx.AsyncClient(timeout=10) as client:
|
||
resp = await client.post(url, json=msg)
|
||
data = resp.json()
|
||
if data.get("errcode") != 0:
|
||
logger.error(f"群聊markdown发送失败: {data}")
|
||
return False
|
||
logger.info(f"群聊markdown已发送: chatid={chat_id}")
|
||
return True
|
||
except Exception as e:
|
||
logger.error(f"发送群聊markdown异常: {e}")
|
||
return False
|
||
|
||
async def send_group_image(self, chat_id: str, media_id: str) -> bool:
|
||
"""发送图片消息到群聊"""
|
||
if not self._enabled:
|
||
return False
|
||
try:
|
||
access_token = await self._get_access_token()
|
||
msg = {
|
||
"chatid": chat_id,
|
||
"msgtype": "image",
|
||
"image": {"media_id": media_id},
|
||
}
|
||
url = f"https://qyapi.weixin.qq.com/cgi-bin/appchat/send?access_token={access_token}"
|
||
async with httpx.AsyncClient(timeout=10) as client:
|
||
resp = await client.post(url, json=msg)
|
||
data = resp.json()
|
||
if data.get("errcode") != 0:
|
||
logger.error(f"群聊图片发送失败: {data}")
|
||
return False
|
||
logger.info(f"群聊图片已发送: chatid={chat_id}")
|
||
return True
|
||
except Exception as e:
|
||
logger.error(f"发送群聊图片异常: {e}")
|
||
return False
|
||
|
||
async def send_group_news(
|
||
self,
|
||
chat_id: str,
|
||
title: str,
|
||
description: str,
|
||
url: str = "",
|
||
picurl: str = "",
|
||
) -> bool:
|
||
"""发送图文（news）消息到群聊"""
|
||
if not self._enabled:
|
||
return False
|
||
try:
|
||
access_token = await self._get_access_token()
|
||
article = {
|
||
"title": title,
|
||
"description": description,
|
||
"url": url or "https://work.weixin.qq.com",
|
||
}
|
||
if picurl:
|
||
article["picurl"] = picurl
|
||
|
||
msg = {
|
||
"chatid": chat_id,
|
||
"msgtype": "news",
|
||
"news": {"articles": [article]},
|
||
}
|
||
api_url = f"https://qyapi.weixin.qq.com/cgi-bin/appchat/send?access_token={access_token}"
|
||
async with httpx.AsyncClient(timeout=10) as client:
|
||
resp = await client.post(api_url, json=msg)
|
||
data = resp.json()
|
||
if data.get("errcode") != 0:
|
||
logger.error(f"群聊图文发送失败: {data}")
|
||
return False
|
||
logger.info(f"群聊图文已发送: chatid={chat_id}")
|
||
return True
|
||
except Exception as e:
|
||
logger.error(f"发送群聊图文异常: {e}")
|
||
return False
|
||
|
||
async def send_group_alarm_combo(
|
||
self,
|
||
chat_id: str,
|
||
alarm_id: str,
|
||
alarm_type: str,
|
||
area_name: str,
|
||
camera_name: str,
|
||
description: str,
|
||
event_time: str,
|
||
alarm_level: int = 2,
|
||
snapshot_url: str = "",
|
||
mention_user_ids: Optional[List[str]] = None,
|
||
) -> bool:
|
||
"""
|
||
发送告警组合消息到群聊（3条消息）
|
||
|
||
1. image: 告警截图
|
||
2. news: 告警详情图文卡片
|
||
3. text: @相关人员提醒处理
|
||
"""
|
||
if not self._enabled:
|
||
return False
|
||
|
||
type_name = ALARM_TYPE_NAMES.get(alarm_type, alarm_type)
|
||
level_name = ALARM_LEVEL_NAMES.get(alarm_level, "一般")
|
||
success = True
|
||
|
||
# ---- 1. 发送告警截图（image 消息） ----
|
||
if snapshot_url:
|
||
media_id = await self.upload_media_from_url(snapshot_url)
|
||
if media_id:
|
||
sent = await self.send_group_image(chat_id, media_id)
|
||
if not sent:
|
||
success = False
|
||
logger.warning(f"群聊截图发送失败: alarm={alarm_id}")
|
||
else:
|
||
logger.warning(f"截图上传企微失败，跳过图片消息: alarm={alarm_id}")
|
||
|
||
# ---- 2. 发送告警详情（news 图文卡片） ----
|
||
news_title = f"【{level_name}】{type_name}告警"
|
||
news_desc = (
|
||
f"{description}\n\n"
|
||
f"告警区域：{area_name or '未知区域'}\n"
|
||
f"摄像头：{camera_name or '未知'}\n"
|
||
f"告警时间：{event_time}\n"
|
||
f"告警ID：{alarm_id}"
|
||
)
|
||
# news 卡片的 picurl 可用 COS 预签名 URL（缩略图）
|
||
sent = await self.send_group_news(
|
||
chat_id=chat_id,
|
||
title=news_title,
|
||
description=news_desc,
|
||
picurl=snapshot_url if snapshot_url and snapshot_url.startswith("http") else "",
|
||
)
|
||
if not sent:
|
||
success = False
|
||
|
||
# ---- 3. @相关人员（markdown 消息，@渲染更可靠） ----
|
||
if mention_user_ids:
|
||
mentions = " ".join(f"<@{uid}>" for uid in mention_user_ids)
|
||
md_content = f"{mentions} 请及时处理以上**{type_name}告警**"
|
||
sent = await self.send_group_markdown(chat_id, md_content)
|
||
if not sent:
|
||
success = False
|
||
|
||
if success:
|
||
logger.info(f"群聊组合消息已发送: alarm={alarm_id}, chatid={chat_id}")
|
||
return success
|
||
|
||
|
||
# 全局单例
|
||
_wechat_service: Optional[WeChatService] = None
|
||
|
||
|
||
def get_wechat_service() -> WeChatService:
|
||
global _wechat_service
|
||
if _wechat_service is None:
|
||
_wechat_service = WeChatService()
|
||
return _wechat_service
|